The Dwell Hotel

Comentarios destacados

• Mark V

  18 octubre 2019
  Wow wow wow

  Im usually not a reviewer, and have stayed in the best hotels around the world, but this hotel blew my mind!! First off, the staff were so amazing, welcoming and interesting. I had to unexpectedly leave a day early and they waived my final night even though it was well past the 24 hr cancelation policy. The room was so comfortable and really well decorated the gas fireplace set it over the edge (oh and the chocolate covered Oreos at bedtime were a nice touch too). The whole hotel was so creatively decorated in a mix of 70 chic, plants and art. So so so recommend a stay here! PS. Brayan (One of the front desk clerks) epitomized kindness and customer service and passion for their career!! So refreshing in so many ways. Thank You

  

• yanksdu

  04 noviembre 2019
  One of a Kind!

  We turned in Marriott rewards for a nights stay here. Valet parking at the hotel is $18, and breakfast was at our expense. However, the experience was worth extra charges. We had drinks and a cheese platter at the bar before going to bed. Breakfast was very good. Everyone was super friendly. What a unique little hotel. It was a blast from the past! Loved the flamingo suite!

  

• 792stephenh

  12 diciembre 2019
  BAD SMELL AT THE DWELL

  In forty years of travel - a fair amount on business, and a lot of personal travel - I have never experienced the rudeness and indecency provided in spades by the Dwell Hotel. Over three weeks ago, we booked with the Hotel - my husband thought it looked interesting and fun - for our first ever trip to Chattanooga. We've traveled extensively through the south, but had never visited Chattanooga. We upgraded to what I believe was their best room - a king suite. So imagine my surprise when two days before we were to arrive, I received a call from the manager wanting to "discuss options." They had recently booked a group for the other 15 rooms (could we have been their only reservation otherwise? - apparently so), who wanted the entire hotel and our room in particular. I indicated that was not acceptable, and specifically said no. Five hours later, an email was sent - making the outrageous claim that "our concern is not about the other group having priority, but rather about your comfort." A BLATANT LIE. Supposedly the group had a "private event going very late" and they didn't want us to be "disrupted." ANOTHER LIE. So they intentionally CANCELLED our reservation. Being shoved over to another hotel is NOT what we asked for. It was a lie that they wanted to discuss "options" - because we were given NO option to HONOR the reservation that we had made weeks ago. I have been to many hotels where during a convention, and due to large hotel overbooking, we were relocated. But NEVER in my life has a valid guaranteed reservation been intentionally cancelled so a hotel could give a room to another guest weeks after you had made a reservation. This is a small hotel. You would think a small boutique hotel is all about customer service and caring for their clientele, but my experience with the "BAD SMELL DWELL" is precisely the opposite. In fact, no large, or small, hotel, has ever treated me so poorly. And mind you, the manager was quite rude, condescending and a consummate LIAR about their intentions. WE KNOW WHEN WE'RE NOT WELCOMED... Chattanooga, is this what "Southern Hospitality" is all about? THE STENCH OF RUDENESS and LACK OF HOSPITALITY is why there is a BAD SMELL AT THE DWELL. Fortunately, we had options, and extended our stays in lovely and welcoming Asheville and Oklahoma, where people are truly welcomed. As ambassadors of Chattanooga, for us it is "ChattaNOGO" - we will never visit the city, courtesy of the rudeness of the DWELL.

  

• RuneOH

  21 febrero 2020
  Very nice rooms

  Cool hotel with few, but spacy rooms. Unfortunately not able to check out late, even though being a Marriott Titanium Elite member. Enjoyed the bar. Very good location, too. Free electric shuttle bus through the city.

  

• hrobinson1114

  19 noviembre 2019
  Like the Hotel California

  This place is like the Hotel California or The Shining. Im not sure if you arent allowed to leave or will just never want to leave. This place has an amazing throwback vibe, with every suite designed with a different kind of retro (we had the Tropicana suite with balcony). They have two restaurants/bars: the solarium and Matilda midnight. One is a sunny, brunch-like daytime vibe. The other is a dark, smoky night vibe. The solarium has great brunch and amazing spicy bloody Marys. Matilda Midnight does a lot of classy appetizers and dark liquor drinks. The rooms are spacious and beautiful, however be careful to specify if you want a quiet room. Our room itself was GORGEOUS, however it was near the stairwell and apparently under a housekeeping room, so there was a lot of disruptive noise. Noise is easily conveyed in this old rebuilt beauty. The staff was always kind and accommodating (and diverse, which was refreshing), and we were greeted at the door with cocktails. Valet parking top notch. This place is full of class and unique vintage furniture and art. Youll never find another place like this in Chattanooga.