The Courtyard at Lake Lucerne

Comentarios destacados

• TravelTime1463

  04 noviembre 2020
  Party Noise keeps u awake

  TERRIBLE do not stay at the hotel if you actually want to have any rest. You can't sleep because the bar guests and events ( weddings etc. ) are so loud that its like they're in your room! I'm here on a work trip for 1 week and regret choosing this place. Also, they have old musty carpeting in the rooms instead of hard floors. It smells like mildew. Had to wash all of my clean clothes to get the funky smell they absorbed from the room out. Oh! And there's no dresser and no TV in the bedroom.

  

• 398kc

  09 diciembre 2020
  Wish I would have read reviews..

  Its like staying at a hotel on top of a night club. Live music blasting and a loud crowd outside bedroom window until 1 am on a week night. This place needs to come with a disclaimer of the noise in their courtyard. Place felt like it was cleaned btwn guests, but the room is in serious need of a deep clean. Dead bugs on the wall, dust, and mildew in shower. Bar patrons dont care about parking in hotel guest spaces. Someone parked in spot next to me that was not large enough for their car AT ALL and damaged my car with their door - significant scrape and paint of the car next to me, which was white, left on my black car. Really should truly reserve spaces for hotel guests. Disappointing all around.

  

• 543erikad

  28 enero 2021
  Great to visit for a drink, horrible to stay overnight

  I was greatly looking forward to my stay at the Wellborn (a Sonder property), given that a close friend of mine was getting married there. Unfortunately, I ran into issues with Sonder from the moment I booked the reservation. Given that everything is completed electronically (due to having nobody in-person to handle check-in, cancellations, amenities, etc.), I was forced to scan over my driver's license and submit it electronically to whoever; I was not comfortable with this, and had I known this was how I had to reserve the room, I wouldn't have. Aside from that, I then received an incredibly rude, antagonistic and insensitive email inquiring as to the reason of my stay from someone in their "customer service" department. I had a local address and phone number, so they said that I could not move forward with my reservation if I did not disclose the reason for my stay. NEVER in all my times of booking hotel rooms have I ever had to EXPLAIN myself to someone as to why I decided to book a hotel room at their facility. Reluctantly, I provided an explanation: not wanting to have to worry about driving since my friends were getting married there that weekend, and because the festivities would likely carry later into the night (keep in mind their courtyard bar/indoor bar are open until 2am)... the hotel itself is naturally very loud. I was then the recipient of an EVEN RUDER email threatening me of the hotel's "No tolerance policy on noise and partying" where they then threatened again that they had the right to hold onto my deposit and not allow me to stay for the night if I were "too loud". I would like to state for the record that this was incredibly assuming of how I conduct myself, as I am not the "party type". It is truly a shame that the Sonder group is so poor with their management (I also could not talk to one person consistently, I received an email from someone different every time). The hotel itself was gorgeous and I cannot speak highly enough of the staff working the actual wedding event. They were kind, courteous and attentive to the group's every need. The HORRID customer service from the Sonder management group, is the reason I will never stay at another Sonder property and would usher everyone else that is reading this the same warning.

  

• 664kristenc

  04 marzo 2021
  Great romantic getaway

  I had a wonderful stay here with my hubby! Perfect getaway and room was decorated so cute. We checked in with our phones and didnt need help from anyone on site. We had drinks and apps at the House Bar which was delicious. Cant wait to go back!

  

• anjarks

  11 marzo 2021
  Charming historic property

  Had a great stay at Wellborn. The property is a walking distance of Downtown and I thought the onsite house bar & kitchen was great. I stayed in one of the suites which was spacious but a little dated. It can be a little lively with all the locals visiting the house bar, but if you want something different versus the big box hotels nearby, this is worth a visit.