The Clubhouse

Comentarios destacados

• gema007

  06 agosto 2017
  Una grata sorpresa

  Pueblo pequeño a orillas de la playa, muy tranquilo. El hotel esta iluminado de color rosa y morado, lo que le da una apariencia de otro tipo de establecimiento. Habitaciones amplias con un baño grande, buen colchon y limpio.

  

• Aliciayfamilia

  22 septiembre 2017
  Una desagradabe sorpresa

  Fuimos a este hotel porque vimos buenas opinones en internet, pero cuando llegamos nos llevamos una desagradable sorpresa. Habitación muy muy pequeña, sin espacio para las maletas (si tumbabas la maleta en el suelo no podias pasar), el baño parecía el de un avión y solo con un dispensador de jabón (sin amenities, para un supuesto hotel de cuatro estrelllas y a este precio...), pelos en la cama, polvo en las esquinas, las tazas de café sucias, etc. Además se oía la tele de la habitación de al lado, las pisadas de los de arriba y los coches aparcando en el jardín y la gente hablando fuera, ronquidos de otro cuarto por la noche... La gente de recepción distante y poco amable, nos dijeron que no tenían mas habitaciones disponibles. Tampoco nos dejaron cancelar sin cobrarnos mínimo dos noches. En resumen: habitación pequeñisima y ruidosa, sucio y mala atención.

  

• ggmack65

  25 agosto 2020
  Hotel cancelled booking with no notice. Still took payment and no refund to date.

  Booked a room for 5 April 2020 through Booking.com The hotel then cancelled my booking due to COVID-19 and sent an email stating that I would not be charged for the stay. I called and spoke to someone who confirmed that my credit card would be refunded in full. No repayment received and radio silence since then. Nobody answers phone or responds to emails. Will soon be going to my lawyer to take action to receive the refund due. Dreadful customer service.

  

• Truemantours

  26 agosto 2020
  Service and stay excellent

  Just coming out of covid nightmare and was committed to my Nairn visit. The hotel were excellent and could not have done more to support me in my stay. No worries or concerns and were on call at all times. Highly recommend.

  

• TheJackal28

  17 diciembre 2020
  Absolute disgrace of a business

  Booked for two nights for a wedding at the hotel in May and paid in full upfront. When the hotel had to close due to the national lockdown they said they would have to cancel our reservation. Very disappointing but well just have our money back and be on our way. Unfortunately the hotel manager didnt see things this way. Despite several requests, he refused to refund our money and would only give us a rebooking to use in the next year. Well since the wedding was off and I live in a different country thats not much use to me. I have a lot of sympathy for (the rest of) the hospitality industry, but do the honourable thing by your customers. And if you dont want to do the honourable thing, do what is legal. It was my legal right to get a cash refund since they had cancelled the booking. After repeatedly refusing to refund the money he then said he wouldnt discuss it further and if I wasnt happy then I could take him to court. What a way to deal with your customers! Whilst tempting as it was to take him to court, I decided on the easier route and spoke to my credit card company, who managed to get the money back. Funnily enough, the hotel didnt contest it. Unfortunately there are many others from the wedding party who were treated just as bad and in the case of the bride and groom, much much worse. I cant speak for the quality of the hotel itself but I would recommend avoiding doing any business with these people.