The Clarence Gardens

Comentarios destacados

• B221RBneilg

  14 marzo 2020
  Clarence gardens

  Enjoyed our stay,staff friendly and helpful, sea views from the family rooms lovely,more spacious also, breakfast was excellent and a good choice,free private parking as well if needed, location excellent for North bay,south bay a short walk

  

• JoeyHannah

  17 marzo 2020
  Fantastic Hotel with Sea views

  As a London commuter the joy of waking up and looking out to sea with the sound of the waves was just perfection. This hotel is in a great location looking out over North Bay which was a short stroll down through the gardens to the sea front promenade. The hotel itself was great; after a long drive we were welcomed by a very friendly receptionist who told us they had put us in the apartment style room at the bottom of the hotel as there would be more room for us & our dog. The room was excellent really spacious, clean with all the amenities including a little fridge & a kitchen sink which was great addition. Beds were really comfy and nice hot shower no matter what time of the day. There were no other rooms downstairs so no disturbances for the dog of people coming in and out which was great. It was opposite the dining room but we heard nothing from there, even though it appeared breakfast time was busy. All staff we interacted with were friendly, polite, helpful and a credit to the hotel. Dog Friendly Free Parking Sea view Short walk to North Beach View of Scarborough Castle ruins Great base to explore Yorkshire Moors, Whitby, Ravenscar etc We will definitely be back & would highly recommend this hotel

  

• M F

  22 marzo 2020
  Amazing

  The staff were brilliant they couldn't do enough for you. Breakfast was unbelievable generous and very well presented. Unlimited fresh coffee and tea. Rooms a bit small and probably need a bit updating although linen was clean. Overall well worth the money.

  

• EJTour

  09 noviembre 2020
  Clarence Gardens Scarborough

  I originally booked in March but due to Covid 19 they allowed me to move the date to 1st October. I phoned a couple of days before I was due to go to confirm my arrival only to be told the hotel was closed. The man said I would get a refund but today received an e-mail stating the room booking was non-refundable. Way to go Clarence Gardens. Customer service is rubbish.

  

• djdaveyuk

  18 junio 2020
  I have lost £126 and all contact has ceased with hotel during Covid 19 crisis.

  I feel I have no other option but to publicly address The Clarence Gardens hotel regarding an ongoing complaint. I very rarely leave negative reviews, instead opting to resolve issues directly with merchants and businesses. In this case I have exhausted all possible avenues so I am forced to make my complaint public. I booked to stay at the hotel from March 26 to 28. I contacted the hotel several times in the days before the date of the stay due to the impending Covid 19 crisis and closure of businesses. They assured me the hotel would be open on the dates and the stay was to go ahead as planned. Several days later the full lockdown was announced by the government so I contacted The Clarence Gardens who agreed to move the booking to 18 to 20 June. Once the government announced that hospitality businesses could not re-open from at least 4 July I once again tried to contact the hotel to request my booking was moved again. I must stress that up to this point I wanted to support the business and wished for the stay to go ahead. I felt that after the impact of Covid 19 the hardest hit local businesses should need our support and wanted to come and stay and spend in the hotel. I have heard nothing after several attempts at contact via email and telephone. I had prepaid for my stay so I have now likely lost £126. It is possibly that the hotel has closed or the business folded due to the current circumstances and I am sympathetic towards this however I had hoped that some kind of communication could have been made. As a consumer I have also been affected by Covid 19 and being £126 out of pocket has its own damaging effect on myself. I have involved booking.com in the complaint and they are making attempts to resolve this but they have advised there is little they will be able to do as the reservation was non-refundable. I do understand this however due to the circumstances and my inability to attend the hotel on the original or re-arranged dates, I feel that I have been let down. I only post this in the hope that The Clarence Gardens see it and it may lead to some resolve.