The Anandi Hotel and Spa Shanghai

Comentarios destacados

• SeattleTK

  21 agosto 2020
  A hotel with great potential that has unfortunately under delivered

  As titled, the hotel has great potential with its positioning and product, but the delivery (with majority of issues being the staff) is poorly executed. Spent a day and an evening within the hotel for my anniversary, and have had to deal with a number of issues with the staff including: - nobody taking orders at the restaurant during service. The servers were chatting and laughing in the other room. - the dish we ordered was to be shared. We asked the server for plates. He responded OK and he went into the other room to continue chatting. When asked after 3 mins or so, he responded we do not have dishes here (wth, we are in a restaurant!?) - the experience is repeated during breakfast buffet while the staff walk around without much attention to what is going on and it took a lot of effort just to get a cup of coffee and the Ayurvedic juice thats suppose to be part of your meal. -when asked to charge on my room, the staff wasnt sure I can do that and had to run off asking for permission (again, wth?) There was nothing wrong with my bedroom and the spa was pleasant. However when most of the staff walks around clueless looking like they are out of place or dont know what to do really takes away from the experience. With the added stress of staying here, maybe thats why you would need that spa treatment and massage. Ive lived in SH for almost 10 years, and I would honestly give this hotel a couple more years to get their staff caught up on 5 star etiquette before staying here. I hope hotel management steps it up and starts paying attention to the details. Will not be giving positive recommendations to my friends.

  

• 321mikez

  27 agosto 2020
  Exceptional staff

  I just checked out from Shanghai Anandi Spa hotel for a three-day two-night staycation as a family of four. Id like to say a special thank you to Paul Zhou, one of the hotel managers. He was so kind and understanding, and attentive to details. He remembered our requests and helped us with all he can to make our stay as pleasant and perfect as possible. Thank you Paul. Anandi is lucky to have you!

  

• alexandrbarodriguez

  08 noviembre 2020
  BUTLER SERVICE AND GREAT HERBAL TEA

  This was the first time that weve chosen our stay in Anandi, the hotel is a member of THE LEADING HOTELS OF THE WORLD. First of all, we looooved all details of the hotel and we really enjoyed our stay here. Its been a while but i still remember that our butler Suki speaked English so well and was really sweet, she arranged a perfect plan for us to experience the special workshops, we definitely felt relaxed and healed mentally and physically. The hotel is certainly worth a visit, thumbs up for its good butler service and healing products.

  

• michelleawtan

  25 diciembre 2020
  Relaxed and rejuvenated feel

  A family staycation which was truly enjoyable! Sherry from room reservation made all the necessary arrangements: from room to workshops. She is truly amazing! We felt the hospitality provided throughout the stay was warm and caring. Anandi serves to please, a beautiful hotel with style!

  

• tonytankc0412

  11 enero 2021
  Christmas Joy....

  Being stuck in Shanghai in view of the COVID 19 restriction, I have chance upon the offer for Christmas Dinner and stay offer at Anandi Hotel in Shanghai. My first impression was the location is relatively remote in midst of industrial surrounding. However once you enter the hotel, you enter a surrounding that embrace your presence with warmth and sincere hospitality. The staff that I encounter is very friendly and helpful guiding me with accurate information to the venue where the Christmas function is being held. Granted that the food at the buffet could be more interesting but one special mentioned will be for the restaurant manager Iris Ma. Despite the big crowd with children running around, Iris was kind enough to ensure that I was seated comfortably and periodically check to ensure that I was well taken care of. Her sincere attitude and charming girlish smile is definitely one of the highlight in an otherwise sterile Christmas celebration away from home.