Terra Nova All Suite Hotel

Comentarios destacados

• OrsettoBianco59

  16 octubre 2013
  El mejor hotel de Kingston!

  Ya al llegar nos recibieron muy amablemente y dispuesto a ayudar. La condición de hotel y mantenimiento es óptimo. Arreglado con muy buen gusto. Elegante, clásico, pero con todas las comodidades modernas. Las mejores habitaciones en las que estado en la isla. Exquisita comida en el restaurante. Lo puedo recomendar ampliamente.

  

• FilibertoAPB

  18 marzo 2020
  Muy buen hotel y entre los top de Kingston

  Excelente hotel con muy buen bar y restaurante, y el mejor casino de Kingston. Las habitaciones son muy comodas y el servicio en general es muy bueno. El estacionamieento es amplio y el hotel en algunas ocasiones puede resultar ruidoso por los eventos que se realizan en el luagr, por ejemplo, fiestas de bodas. Como mucho en Jamaica, los precios son altos y bastante mas alto que uno hotel similar en otra ciudad.

  

• yamani h

  28 julio 2020
  will never stay here again.

  I wanted so badly to like this hotel and my experience there in January 2020. Besides the over priced restaurant, 1) my air conditioning didn't work. 2) our bed was broken 3) my housekeeper half cleaned the room and when we came back to the room we noticed it was half done and I ran downstairs to take a call. When I came back, my son told me the housekeeper came back while he was in the room alone and told him he "messed up her cleaning job" (all he was doing was laying on the bed). I complained to the manager and he was very gracious and admitted this was unacceptable and gave us a food credit. I was willing to look past these things but 4) and this is the kicker, they charged my card in January when I checked out and I thought it was done. I saw the charge in my account and everything. SIX MONTHS LATE On *JULY 6* while in the midst of the pandemic and moving they randomly charged my card again almost $600 completely throwing off my budget. My bank said its because they "never finalized the charge in January". I called Terra Nova for an explanation and was told I would get a call back. It is now July 28 and I have received no such call. I won't stay here again.

  

• Iamtoya

  12 noviembre 2020
  First not so pleasant experience

  Always my go to hotel in Jamaica but this time I wish it had not been, & it pains me to write this review. Was a really stressful trip having to travel to Jamaica to bury my dad, the airport made it worse staying in there for 5 hours tired hungry and exhausted, and the checking in service was the icing on the cake for me, I did not see any of the usually ladies Kristine there. The front desk agent was a bit slow and rude and made it seem if i was a bother when i asked for a different room ( I am never difficult but i got extremely annoyed) until the manager stepped in. I Wasnt informed about the curfew rules and so i ended up going to bed on an empty tummy on my first night even though i was told that i would received a nightly snack plate. The bar service was the outmost worst on my second night. I expected better from Terra Nova the place i call my second home - i hope it will be better next time as i do not wish to write this place off .

  

• ccmonaem

  29 diciembre 2020
  An Adventure!!

  On December 27th 2020, my nephew, sister and I had the pleasure of staying at Terra Nova All Suite Hotel at 17 Waterloo Road, Kingston 10 Jamaica. I was amazed by the originality of the colonial style and historic building. Learning of its history, Terra Nova was originally a colonial mansion built in 1924 on 10 acres of land. Executed by Mr. Harold Alexander for the purpose of blessing his wife as a wedding gift. According to reports, the beautiful hotel had changed ownership twice before it was officially opened as a restaurant and hotel in 1959. The legacy of service provided by members of this beautiful hotel remains true to history. I couldnt ignore the AAA Four Diamond award on full display in the main dining area. Its important to highlight the wonderful experience and services provided by staff at the check-in desk, the professional, pleasant and beautiful Ms Paula, as well as Kenton. They executed their professional training well, which reflected great training and excellent customers service. We never met the Chef, but kudos to his hard work. The breakfast was delicious and well executed. Not only did we (speaking for my nephew & sister), we also enjoyed and appreciated the service of Devon, Christopher and Morris who ensured we were satisfied with our meals. I could observe some inconsistencies in the dining area but have faith in the team that they will identify the issues and addresses them accordingly. I must extend great gratitude to Lee-Ann, Kristine, Sophia and others who have taken the initiative to address an uncomfortable situation. They have shown great leadership skills in addressing a situation that didnt reflect the principles highlighted by Terra Nova All Suite Hotel. To ensure no other guest feels inadequate by Mr. Matthew Ann (dining service manager), I trust their words that they will extend proper training to him so he will understand been dismissive, obnoxious and communicating to guests in a condescending tone is unacceptable. To be informed that his behavior on Christmas morning was his first outburst was viewed as a poor excuse, and no such behavior shouldnt be tolerated. The inability to show great hospitality to current and future guests is a result of fail commitment for which any business stands. Overall, the 4 nights stay at Terra Nova was an excellent adventure, and Im pleased to say, I enjoyed the experience and duration of my stay. Cecelin Atlanta, Georgia.