Taman Wana Villas & Spa

Comentarios destacados

• LouisB1147

  21 agosto 2017
  Worst hotel so far (worldwide)

  I chose this hotel for our last night of our trip in Bali. We had in mind to stay for a complete afternoon, enjoying the massages, the view and the swimming pool. As written in other comments, do not follow the indications on Google Maps (maybe the owner could correct it...). Apparently Waze has the right location. We arrived and the boggey was not working. You have to know that this place is divided in two parts, distant from ~100m. We were given a newly renovated bungalow. Unfortunately, some things were still dirty or broken (pillows, canopy, the balustrades in front of the bungalow were broken...), some lights were not functionning (and we were not explained how to switch on some lights, for which we had to put the key in a hole in the wall in a specific way). Then we were annonced that Wifi was not available in the bungalow and that we had to go back to the reception to have it. We had done the Kawa Ijen trekking the morning so we were eager to wash ourselves. But no water! So no toilets and no bathroom... We asked for the list of available massages and the menu for dinner. They told us that only 2 out of 8/10 massages were available but hopefully that they had everyting on the menu.We had to do our check in for our flights to go back to France so we went to the reception were we were supposed to get Wifi. But it was not working. After 25/30 of waiting, they gave us access to another Wifi that was finally working. They even told us that the water pump had been repaired! So we went to the bungalow... But still no water.... We ordered dinner, just to be told that what we had ordered was not available.... (contrary to what they had told us an hour before). So to sum up: -no water for a full afternoon (we brushed our teeth thanks to water we had brought) -no Wifi in bungalows -no way to join the reception (a phone in the bungalows maybe) so we had to do many back and forth to the reception (~100m, it is not much but after 5/6 times you get bored, I can guarantee that) -only few massages available -missing plates on the menu (contrary to what we had been told) -very poor explanations by the staff -still broken and dirty things (pillows & canopy, lights) -we had not the right remote control for the air conditioner so we could not switch it off. I have to admit they have an awesome view, and that the staff tried to do things well with what they had. So I guess this is mainly a management issue. So in the morning, I wanted to talk to manager to complain and maybe get a discount. But he was not there at 9am.... In a few words, worst hotel we have been to.

  

• anna_D1491PM

  26 agosto 2017
  It could have been paradise but NO!

  There were to many things not working that made us decide to leave. The menues were old and incorrect, the pool and pool area was very dirty, the wifi was bad and we could not pay with our credit card. They told us about all the different breakfast they had but they did not tell us we had to pay extra for almost everything. We tried to use the canoe but the path down was to risky and the canoe did not look safe. They wanted us to pay 500.000 rupies and go on a city tour when all we wanted was to go down to the beach as their website said they could arrange for free. Thats why we decide to leave them as soon as we could, we had booked three night but left Afternoon one! I am sorry about all of this as their resort could have been a paradise and it made us so disapointed it was a wreck! Do not blame the staff, they for sure did the best they could do under the circumstances

  

• antonbud

  12 diciembre 2018
  Wow

  I dont know weather I loved it or hated it. This resort will be absolutely spectacular when its finished being fixed up. (Change of management at the moment). I would never go back now, lots of things not working etc, but would be keen to visit again when its all up and running. Do yourself a favour and save your money (u til approx 2022 lol) unless you like abandoned creepy places. Was an experience to say the least.

  

• linesni

  22 octubre 2019
  Total disappointment

  A 4.5 hour drive (expensive) brought us to the hotel and we left the day after in the morning even though we had another night at the place. If we could, we would have left the same day we arrived. Some of the other reviews here describes it perfectly: it feels like a ghost hotel. And the tables where you eat are packed with bugs that crawls out to get your food. Furthermore, the food was either "sold out" or completely boring/over cooked and way to expensive. The breakfast the same. . The staff seemed nice though, when they were around. The most saddest part is that the hotel really could be great - it has a lot of potential because of the view from the restaurant. But if you look down on the ground, for an example from your room, you see a lot of trash. I hope they get it together..

  

• yossy0204

  05 enero 2019
  Unless you like spooky places, reconsider booking this hotel!

  This is my first review after many months not posting on TripAdvisor, but I feel very obligated to warn visitors about this hotel! I was so attracted by the cheap price on booking.com and pictures of this hotel, that I forgot to read the reviews here om tripadvisor. From the main road, it took us 20-30 minutes by car to get to this hotel. We were passing small roads, paddy fields, very quiet, in the middle of nowhere, but the view was very beautiful, that I told my husband, this is going to be a great hotel with a great view (just like the pictures). But the reality?? The hotel was like an abandoned hotel, exactly like a set of horror movie. Really quiet (we only saw two staffs). No wifi. No tv. Dusty room. I was trying to convice myself not to be scared by asking the staffs was there any guest other than us. They told us that there is one other guest. It looked like it WAS probably a beautiful hotel long time ago, but it is like an abandoned hotel. After staying less than 30 minutes in our balcony room, we decided to leave the hotel without even spending the night! That was our first time doing so, but that was because I told my husband that I am too scared to stay (the hotel seems to be lacking of staff, it is very far from the main road, and the hotel itself is very spooky!). Unfortunately I did not take any pictures of the hotel. I do not want to destroy anyone's business, but I feel tricked by the pictures of this hotel posted here or booking.com, and I do not want other visitors to have any similar experience like we did.