Swiss-Belsuites Pounamu Queenstown

Comentarios destacados

• 717eddiey

  12 octubre 2020
  Not a Hotel but a great Motel

  A family on school holiday in the snow & first experience in these type of apartments which essentially are 2 separate apartments accessed through 1 front door. 1 is a Studio & the other is a 1 Bedroom Apartment. As a family with 2 kids, we booked 2 Studio Units thinking that they would be side by side - BIG mistake. Instead they were upstairs and downstairs on separate levels and front doors were only accessible outside in 3° freezing cold. We also weren't prepared for the occupiers of the other unit to come through the front door with our Unit door wide opened. Studios were very tight with just enough room for a King size bed, Study/Dining table jammed against the wall and the tiniest Kitchen ever invented. Only time ever we thought that a bed was too big & after an hour with everyone cramped up in 1 Studio trying to organize some lunch we decided to ask about upgrading to a single level which fortunately was available the next day but for an extra $100/night! What a difference though, the single level turned into a proper 2 Bedroom unit with large lounge, decent dining table and full size Kitchen with oven, hobs & dishwasher! Plus a magnificent view over Lake Whakatipu & the snow capped mountains! Decent 50" TV, fireplace & computer PC as well. Note that you did need to some IT experience to get past the popups & subscription updates. WIFI was good speed. Parking is all under cover & QT central is only 15-20 minutes walk. Nice selection of artisan teas & coffees. Bathrooms are nicely finished with heated floor and tiled bath/shower that you do have to climb into but a handy support rail is strategically placed. Lots of towel rails which is always lacking in hotels. There is a full laundry with washing machine, dryer & tub. The downside was the service staff who failed to stock the Kitchen for our included breakfast plus no shower gel in bathrooms. Fortunately the reception staff were onto it and corrected all omissions but note that you only get bread, milk, some fruit, juice & yogurt. It stocked everyday but haphazardly eg. 1 unit had entirely mango juice while the other had a variety of spirulina, berries, etc. Bathroom cleanliness left a lot to be desired as well. Conclusion is that its not a hotel but actually a high quality motel and for a family, fully recommend getting the whole apartment.

  

• DINKZ

  13 noviembre 2020
  Fantastic Location

  We were in a 1 bedroom lakeview super suite. It was excellent, really spacious, great kitchen area, good size bedroom, perfect size balcony - overall this place was fantastic. I did happen to see inside one of the studio units and would avoid at all costs as they were tiny (something to watch for). The receptionist who greeted me (Maria) was very friendly, efficient and helpful. Was frustrated that our room wasn't cleaned on one day and then the next day we arrived back at 4.00pm and again hadn't been cleaned. I left the room to get clean towels and the cleaner was just getting to our unit, I was unwilling to let him in at that point so just grabbed essential supplies. I think they maybe didn't have enough cleaning staff on. We secured a good deal so felt that we got really good value for money. Might not have been so happy if we had paid normal rack rate. Must also mention that the unit was within walking distance of the township so location was excellent. Road noise was nothing to worry about! Loved the dressing gowns and slippers and having the computer available was the extra finishing touch that we really appreciated.

  

• Daniel C

  30 noviembre 2020
  GREAT VIEWS

  Stayed here for 3 nights with wife and our 2 boys, 5years and 13 years old. Check in was fast and seamless. The room was very good, spacious, well equipped with all the necessities. It was like being at home, so well done there. Good cooking facilities and laundry service in the apartment. 2 bedrooms, both spacious and comfortable beds, TV's in each room, air con and fireplace. We had an issue with Sky which was fixed the following day. Good and easy parking in the basement also. The lady at reception was particularly helpful. We were also offered a late 2pm check out which was handy. Two things I wasn't too happy about. The driveway at the rear of the apartments were not concreted or sealed, which was odd so there were dips and bumps which wasn't great and a little bizarre. One would think this would be done along with the build. It is on the main road, so it is noisy (You can hear road noise from cars), so if you like a place that is quiet, this isn't it. The view makes up for a little bit of noise though, coz it's just amazing. 180 degree views from the main lounge, kitchen, dining and bedroom. Overall a comfortable and excellent stay. Would def stay here again.

  

• camilaanselmo

  04 enero 2021
  What a shame. They need to hire more staff ASAP!!!

  Ive been to Strike Bowl to have fun with some friends but what it was meant to be fun to all of us ended up being a very worried night. There was only ONE girl taking orders, fixing bowling lanes, serving food & drinks, welcoming hotel guests, greeting people, making bookings. This is not human, this is slavery. We could clearly see she couldnt even have a proper break as she was trying to eat her lunch and run to the toilet for basic needs while doing 3/4ppl jobs at the same time. Even if youre playing a cooking game this is insane, imagine in real life. We were even more impressed (negatively) when we asked to speak to the manager and there was no one on-site. Important to say: That girl was capable of doing everything on her own and her service was excellent, but with A LOT of pressure on her. Please stop doing that. I will not recommend this place to any of my friends while the situation stays as it is. Swiss Bell is a huge hotel chain and I am 200% they have money to hire more people. What a shame.

  

• Traveler_PH_NZ

  03 enero 2021
  One of the best!

  Spent 4 nights here when we were in Queenstown and it was just amazing! We booked the 1BR lakeview room and it was spacious, clean, amenities were complete, location was just right (not in the city centre but not too far from the city), but the highlight of our stay was the majestic, unobstructed view of the mountains, that can be seen through foor to ceiling sliding doors. Also love the fact that a parking space was allocated for us with no additional fee, unlike in most hotels in Queenstown where parking is typically first come first served and have to be paid for separately. Just one very minor opportunity area is there was one night when we returned to our room late in the afternoon and it still wasnt cleaned. We just asked the staff to please empty the trash out and refresh our toiletries. They were apologetic about this though and we were told they had a lot of guests and were quite busy so thats fine Overall, highly recommended and will definitely stay here again once back in Queenstown