Swinomish Casino & Lodge

Comentarios destacados

• FellowTraveler147437

  23 agosto 2020
  Total $hit hole!! Avoid the place!!

  The employees harass people for no reason! They followed us around and accused of things we werent doing and call the police on people all the time. They did nit clean like they are supposed to. Better to drive a little further to a nicer casino!

  

• 54annelieses

  09 octubre 2020
  Great Get Away

  During COVID the selection of slot machines is very limited. 13 Moons Restaurant has outstanding food. Outside seating has a great view on to the water. Last time I dined there I was CUT OFF when I ordered a second glass of wine. Put a huge damper on my experience. Not sure what the reason was. I was very. disappointed

  

• Sungron

  05 diciembre 2020
  Still nice

  We hadn't been here for months, but found it to be the same nice place we remembered. Our room was spacious and had everything we needed and then some. It was quiet and a nice place to relax. The only hassle was check in where we were subjected to interrogation and got to put up twenty-five bucks damage insurance. I don't know whether it was paranoia, delusions of grandeur, or a real fear that a busload of old people would party hearty and trash the rooms like a doped up rock band. Once past the desk the place is comfy and nice. The casino is a typical reservation casino. There are several nice places to eat, a gift shop, and a nearby gas station and store.

  

• stepbrits

  03 enero 2021
  Great Stay during Covid

  My wife stayed at the resort while visiting family in the area and found the rooms and service to be exceptional in these uncertain times. The entire resort did a great job in making us feel that they had followed all CDC guidelines while providing an enjoyable atmosphere.

  

• lilynancyf

  29 enero 2021
  Worst player rewards and service Ive experienced in Washington State

  I have been to Swinomish for more than 3 years and have been either Platinum or Diamond status most of that time. First of all, they offer the lowest amount of free play and no comps for food unless you are at least Diamond. Other casinos will give you comps based on play that day not your card status. Someone who bets big but wont be going frequently to Swinomish should not bother going at all because you could lose thousands and you wont get a thing from them. The points you accumulate can be used to pay for food or played at slot machines. You have to choose, unlike Tulalip and Skagit where based on your play you accumulate comp dollars in an account that can be spent for any food or services on their property and a separate cash back balance which you can redeem or play. Even when I was a Diamond tier player, the most free play I ever received was $15 valid only Mon-Wed. The only real perk was 70% discount for one meal. If youre part of a group they pay full price. They occasionally gave me a $50 meal comp but considering how much I spent at their casino that really was a pittance. During these COVID times, it has really become apparent which casinos value Canadian business. Before the border restrictions I would visit Swinomish once a month and use my offer for 2 comp nights and pick up that weeks gift. Despite the fact I was there in October for 2 days and again in December and accumulated more than twice as many tier points as my friend, I still have no offers for anything while for the past 2 months she has been getting a free room off, free play and weekly gifts. When I inquired at the Players Club they directed me to Jumada Swinden, Marketing Manager. I was told to call her because she doesnt come out to speak to players so I called her and left a voicemail. Not only did she not answer any of my questions even though it is her department that determines player promotions she passed me off to Kevin the Player Development Manager who just left me a voicemail to call him. I stopped into his office when I was there in December and he said I needed to play more to get promotions. He rudely dismissed me and refused to investigate further when I told him my friend who played less than I did was getting offers. Totally dissatisfied with his attitude I sent an email with a screenshot of my friends tier points as well my details and asked her to explain why I wasnt getting any offers. After almost 2 weeks I have not received any response from her. Needless to say, unless I get answers and an apology, that is the last place I will be spending my gambling money and I recommend anyone who is thinking about going theresave your money. The slots there are the tightest and the service and rewards there the WORST.