SureStay Plus by Best Western Sacramento North

Comentarios destacados

• Ariadna D

  26 mayo 2017
  Pésima atención

  Reservé este hotel a través de Booking, veniamos cansados de manejar en la ruta y lo único que queríamos era descansar. Llegamos al hotel y la recepcionista me dice que no había ninguna reserva a mi nombre y que habían tenido un problema con las reservas y número de habitaciones disponibles. En fin, como no tenían habitaciones disponibles no pudimos hospedarnos. La recepcionista hablaba por teléfono mientras me decía que no podíamos hospedarnos allí a pesar de tener reserva, tampoco se esforzó por solucionar el problema "I'm sorry guys" fue lo único que dijo para disculparse. Poco serio.

  

• kscoubes

  22 enero 2021
  Room was disgusting

  You would think during a pandemic cleanliness would be a top priority. Not the case with this hotel. The first room I had the TV didnt work and the door didnt lock. They moved me into the only room left. In this room there were pubic hairs on the bathroom floor, pubic hairs in the bed sheets, a few yellow stains on the sheets, hair left in the sink, and the TV didnt work. It was disgusting.

  

• Safari794804

  15 febrero 2021
  A decent hotel but...

  The facilities in general were up to Best Western standards. The problem is there was no quality control. The cleaning staff was either poorly trained or not checked after. The dirt and hair behind the bathroom door was disgusting and kind of formed a caulk like paste.

  

• shesartin

  22 febrero 2021
  NOT A SAFE PLACE TO STAY

  There is no way this hotel legitimately has a rating of 3.5. Garbage everywhere. Rats in parking lot. No smoke detector in room (empty base plate on wall). Deadbolt didn't work (misaligned). Tub/shower too disgusting to use. Random people in cars in parking lot (and driving through) blaring music (until 1:00am). Someone carrying plastic bags knocked on our door at approximately midnight, before going to the next room over. Terrifying/sleepless night. I called Best Western to alert them, as well as emailing photos. Hopefully they will do something, although I'm not sure the person I talked to believed me about how bad this hotel was. NOT A SAFE PLACE TO STAY! Oh, and the TV was on when we arrived (seemed odd) and wouldn't turn on the next morning.

  

• djstatick

  02 marzo 2021
  Stay away!

  If you have any other options for somewhere to sleep, pick those ones. The room was dirty, the bed was rock hard, the window wouldnt close/was broken (unsafe!)... plus the entire property (inside and outside) reeked of urine. There were sketchy people being super loud right outside the room all night long, plus the walls were super thin. TV didnt work. No TP in the bathroom. Heater was busted. My non-smoking room reeked like an ashtray. No one wearing masks (including staff). I tried to sleep for a few hours, then decided to leave... I wouldve been better off sleeping in my car in a parking lot somewhere.