Superior Hotel

Comentarios destacados

• vcheadle

  15 febrero 2020
  Christmas Day dinner

  This was our 5th Christmas Day dinner at the Quality Hotel Dudley and it did not disappoint. Vicky and the team worked really hard to ensure we had everything we needed, from the reception canapés and drinks through to the mince pies and coffee. The food was good and there was plenty of it. Kids received a Thorntons chocolate santa which is always a lovely touch. The atmosphere was relaxed and very festive and nobody felt rushed as there is only one sitting. Great value for money Thank you to Vicky and the team

  

• Carol263

  03 marzo 2020
  Caravan park flooded

  It was lovely spotless clean really comfortable fresh towels every day clean comfy bed was just nice in right location for our work be definitely go there again lots local eating places although food looks good in hotel

  

• X9576VBkarenm

  08 marzo 2020
  80th birthday party

  Stayed here for an 80th birthday party. Food was served nice and hot. Menu was provided in advance so that we could choose our options. Traditional fayre offered but all fresh and tasty. Rooms nice and fresh with clean linen and towels. Corridors a little outdated with stains on the carpet. The staff were exceptional - nothing was too much hassle and very friendly and obliging.

  

• UKjosh86

  19 agosto 2020
  Quality in name only!

  On arrival female receptionist very polite. Once entering room first thing i noticed was curtain was half hanging off the rail. So I corrected that. The chair was missing from the desk. Which the hotel pictures clearly show. No coffee etc by the kettle, I had to request it. I was told a teaspoon couldn't be provided due to staff having no access to the kitchen. This was due to there being no kitchen or bar open. This was NOT mentioned prior to booking. Very strange that not even a teaspoon could be given to me. Once entering the bathroom. A very strong smell of smoke hit me. No toilet paper on holder and no hand soap whatsoever. Had to be requested. Mentioned to the guy on reception and was fobbed off with a card for the manager and was told to email her. I did email and so far no reply. Afternoon receptionist guy is not very social and seems to spend more time on his phone than anything else. Seems they using virus as excuse to provide very low quality service. £195 for 4 nights seems very steep when basic things can't be ready for when you arrive. WOULDN'T RECOMMEND

  

• David B

  07 agosto 2020
  AVOID

  Just dont! First impression, very pleasant receptionist. Downhill from there. No restaurant, No Dinner. No breakfast, On entry to room hit by overwhelming smell of cigarette smoke. No soap or any other toiletries in bathroom. Dirty Shower tray. No hot water, no water pressure despite being on ground floor. Kettle and two cups, but no tea or coffee. Room too hot but no means to control room temperature. Few power sockets in room but receptionist did provide extension lead for my medical equipment though I did have to sleep the wrong way round in order to use my CPAP machine. We booked two nights and had booked tickets to local tourist attractions.On return to the hotel after visiting the zoo we noted that the room had not been serviced. Beds not made, still no soap, tea or coffee shower tray still dirty, beds not made, No clean towels. We did not complain at the time as our primary goal was to enjoy the local tourists attractions which are conveniently close. We left hurriedly after the second night io enjoy a breakfast at the local supermarket cafe and move on to our next hotel which was indeed very different. The next hotel adapted to COVID restrictions very well whilst this Quality hotel used it as an excuse for terrible service and appalling cleanliness and hygiene.