Sunset Resorts Canmore

Comentarios destacados

• Mark K

  01 octubre 2020
  We were so lucky to get this great hotel/condo

  We were so lucky to get this hotel/condo for a week with our timeshare. What a great place, the suite was big and very nice, like a home away from home. We had almost no complaints, we even had a jacuzzi to soak in after our daily hikes. We will defiantly try and stay here again!

  

• Renegade1465

  26 octubre 2020
  STAY FAR AWAY - RUN

  This is the worst place I have ever stayed. My friend and I arrived and checked in. The first thing was the living room television. The described video was on and would not turn off. Nor would the guide come on. Maintenance tried to fix it but could not. Fine. Well live with the described video always on. Then, the tv in the bedroom would not turn on. Maintenance finally got it working but it didnt have cable like the Main tv. Fine. At midnight, the sound of water running and splashing was extremely loud in the master bedroom and continued all through the night. The front desk was emailed about this and then called the next day. Maintenance came and looked but said they couldnt find anything. The same thing happened the next night and after having to sleep on the couch, the front desk was told again and we said there is something really wrong, you better check into it. Maintenance came again and finally took our words seriously and began to look at the units and the hvac system. So two nights of severely broke sleep due to hvac problems. As I was cleaning up and going to do laundry I found disgusting towels in the dryer that were crusty. Right away I called the front desk to advise of this as now I am worried about cleanliness of the unit during COVID as the cleaning staff obviously does not clean well or look at the unit carefully to miss a dryer full of towels. Upon our first night and subsequent nights, this place short-sheeted the bed!!!! I dont understand it. The bottom sheet does not fit EITHER bed. This is something this place does apparently for all beds. Very uncomfortable if you have ever slept in a short sheeted bed. Also read the rules CAREFULLY! If you dont put dirty towels in the bathtub, they charge you $40. (But it seems ok to leave dirty towels in the dryer). Upon complaining all that was offered for our horrendous two nights was a free late checkout (which they charge $40 dollars for. I have stayed MANY places around the world and have never been charged for a late checkout if the room is not booked). The accommodation confirmed there was an hvac problem and did not seem to think towels left In the dryer was a problem as if shouldnt pose a concern about the place being cleaned. We were offered a discount on our NEXT stay. We advised management we will NEVER be back due to the terrible accommodation this time. We were the told to transfer the discount to someone else. So no discount AND we were told to subject a friend or relative to this horrible place to get a discount then. This place also charges a nightly resort fee. Its a resort in name only. Stay far away from this place and listen to the negative reviews.

  

• RoamingAlbertan

  18 noviembre 2020
  RUN AWAY, RUN AWAY FROM THE PAIN

  Do you want to check-in to a hotel that requires a floor wash prior to putting your bags on the floor? Does the sight of water damage and possible mold next to a celling sprinkler cause you joy? Do you want to be forced to sit on the side of the pool while your children swim, because the front office staff repeatedly messed up on your booking? Are you looking for a dip in a hot tub with 17 other people in it during COVID-19? Does the thought of staying up til 4 AM because of a party on the floor above you sound appealing? (don't worry, they lit a microwave on fire to keep the place warm). If all this sounds like a dream vacation, then look no further! Sunset Resorts Canmore has it all. To top it all off, you will be offered a 20% off two night stay for any inconvenience that may have come your way during your stay.

  

• 549graciellab

  28 noviembre 2020
  Terrible experience

  I wasnt happy staying on this hotel. They booked us for allotted time to go swimming but when we got to the pool, it was too crowded. No physical distancing. The attendant will just let you in without taking consideration the actual number of people in the pool and she was kind of rude. In addition to that, the pool was so hard to find. It wasnt explained well by the front desk. It was so frustrating. The beds and pillows were very uncomfortable as well. I dont recommend staying in here.

  

• RobB2946

  23 enero 2021
  Great stay!

  Have stayed at Sunset Resort at Canmore previously and have always enjoyed the four seasons of Canmore. We stayed at the resort from January 15-22, 2021 and we were very impressed with the recent renovations of the units. New flooring,countertops, sinks, paint, bbq area, appliances and decor have really freshened up the units and made it much more cheerful and bright. My understanding is that they have not completed renovating all of the units yet but when they are completed, they will make for an excellent home away from home.