Sunset Island Resort

Comentarios destacados

• Del C

  25 enero 2018
  Girls weekend

  This complex is reasonably priced and quite tidy with decent sized rooms. We had a large group of women who booked many rooms for a hens weekend and a few of us didnt quite get what we expected. For Eg I ordered a 2 bedroom apartment to share with my friend and when we arrived on the Saturday at about 3pm, there was no one on reception, even though checkin was not until 2 anyway, but had to talk to someone through a phone outside the door, to be told that they didnt have any 2 bedroom units left and they had put us in 2 separate single bedrooms. Even though I booked 7months in advance. So not what we planned for but thought it should be ok. However on checking the rooms, one of the rooms absolutely wreaked with the smell of old Chinese food that had been left in a hot locked room....gross. We returned to the phone to advise them, to be told they were simply an answering service so nothing could be done until we saw reception the next morning. So we tried to air the room out by opening all the windows, turning the fan on but after a couple of hours it still smelled so we just locked it up and shared the other room. Upon complaining to the very young guy at the front desk the next day he really didnt seem to know what to do, I pushed the issue saying that not only did we not get what we booked 7 mths in advance, the other room smelled. He said he didnt know what could be done as we booked on a travel site and not direct with them. Another couple handed keys in while we were debating and complained that their aircon didnt work at all (in Qld Jan summer!), the guy just looked at them dumbly and said oh ok. I continued to strongly assert how unhappy we were, and just decided to complain later. The guy did then call me about 1/2 hr later to offer an $80 reimbursement. So that was better than nothing. I know the other girls who booked other rooms had issues also, one of their rooms aircon didnt work well either. Other than the smell the rooms were otherwise clean and tidy, the pool looked pretty good, but I wouldnt rate the service highly, especially considering there is no assistance onsite all of the time if you have an issue. Location was fine for what we needed but it is a bit of a hike to the beach and shops.

  

• Mussweghier

  08 mayo 2018
  Good average type apartment but perhaps a bit too close to backpackers

  Booked three nights at a good rate under $80 p/n. Receptionist was friendly and accommodated our special request for a top floor unit in a quiet location. Apartment was clean and well equipped, although I usually bring some of our own kitchen utensils for cooking. Everything was good, except that the first night was very noisy outside of the complex, as there are some backpacker hostels down the road - and there was yelling and screaming until late into the night. The other nights were quieter but we had window and sliding door closed overnight with the A/C going. The walls to next door units do not seem to be solid brick walls...there is not much sound protection as we could hear a family with children next door for a while each evening, but thankfully not for long. The shower has the most minimal water pressure ever and the hand held shower head was put in place by a soap tray pulled up on that rail...if you move the tray down, the head would not stay in place....surely someone would have noticed and actually repaired this....but no. The bathroom had smell of dried urine despite the toilet and around it looking clean...so I couldn't figure out what the issue was, but perhaps the bathroom needs more than a floor and tile wipe.

  

• kovarthan

  14 mayo 2018
  Value for money

  Its a good place with lots of home utilities, its situated in surfers paradise, 10mins walk to Surfers Paradise breach front and nearby clubs, bars and lounge. Value for money, quiet and nice place to stay in. Friendly staff to attend to your queries. Strongly recommended.

  

• kmcowap

  24 junio 2018
  Sunset island resort

  It was so good the staff were awesome the rooms were great nice n tidy and the views were awesome we were so happy with this hotel we will be definitely staying again they were so helpful with everything we needed thank you it was a great stay

  

• Susan S

  21 enero 2019
  Stayed 3 nights 18 to 20 ,January 2019

  We stayed in 103 ,cons ,not enough blankets we had 2 children ,I slepted on the lounge bed ,never again ,it's a lounge not bed so hard ,I payed for a bed ,bring your own toilet roll ,just a little on the roll ,the shower wasn't stronge flow , bring your own coffee and tea pros ,clean ,tidy ,it didn't smell ,,the hot tub and pool beautiful clean and tidy ,