Sumai Hotel Apartment

Comentarios destacados

• Ilyas2010

  17 junio 2018
  We had to teach the staff how to clean

  The only positive point of this place was that rooms were spacious with great view of the coast, but the rest was poor to terrible. With respect to the title of this review I want to emphasize that the problem is 300% with the management and not with the housekeeping. When they finally prepared a second room for our party of 10 (because the first one we were given was too dirty) and they came to show us proudly that it was ready, we felt so sorry for the cleaning staff because the room was not cleaner than the first one. That is when we understood that the management had never made an effort to teach housekeeping how to clean, OR that the management was OK with terrible standards of cleaning (see photographs). Even our asthmatic children immediately started having problems as soon as they entered the room (they hadn't had any problems for the three weeks we were already traveling in Malaysia). When entering the room any person with a healthy nose smells the combination of dust and moulds. We decided to show the housekeeping some tips & tricks. We moved the beds to show them how dirty the floor was under them really was, with all sorts of stains and rubbish. We inspected the sheets with them, to highlight the difference between clean sheets and dirty sheets. We showed them how filthy the windows were (you practically could not look through them). And so forth. The housekeeping itself was of very good will and accepted and corrected for their mistakes. We left them for a couple of hours and when we came back the apartment looked spic & span. We fear, however, only our room looked spic & span and "normal" or "usual" guests (local ?) were probably OK with the terrible level of cleanliness. Other services: Breakfast: OK, but nothing special Indoor swimming pool: OK, clean (at least) Reception staff: could be more customer-oriented and friendly Location: nearby many restaurants Will I stay there again ? Never ! The improvements we helped to achieve will be for the sake of future guests but not us.

  

• wshazwani

  15 septiembre 2018
  Average

  It's quite cheap, thus i dont expect much. We got a Deluxe apartment (3 bedroom). The space is huge, the view is nice. Bed is comfortable, parking is easy. We play at the pool for less than 30mins as it's not so enjoyable, just somehow wish they didnt do it indoor though. You can just walk from the apartment to the nearby eateries. They provide fridge, kettle, 3in1 coffee, and cups. Although it's an apartment, there's no plate, bowl, or cutlery provided. They didn't allowed any cooking inside the apartment.

  

• SuhaimiKuantan

  21 mayo 2019
  Good Hotel

  I was here for a night with family of three toung kids. The room was spacious enough but the cleanliness level could be improved. Its not really but not really thorough. I didnt choose the breakfast so couldnt really comment on it. Still eating is no problem as there are plenty of eateries nearby. The location is strategically located near the beach and general hospital.Swimming pool is just so so.

  

• dharroshan

  12 febrero 2020
  Need to think Twice even 50% is offered

  Terrible Terrible. The hotel is in urgent need of refurbishment and alos need tremendous improvement in the quality of breakfast, maintenance of hotel. The furniture esp bed and mattress need to be thrown away and replaced. No doubt the room is spacious and big (4 room apartment) but it is depressing. Bathroom is in horrible condition Even if the hotel offers 50% discount, it will be more comforting to stay in to stay in the budget hotel

  

• onghm6950

  02 septiembre 2020
  Poor maintenance

  The apartment looks old and not in good condition. The pillows r smelly, the wall is dirty, the couch is old, the kitchen is ... Speechless. The only I like is some of the dishes are delicious especially the curry noodles and grilled beef.