Student Village Melbourne

Comentarios destacados

• Suet E

  06 agosto 2017
  Rude staff

  The rooms are all nice and decent, location also not bad. However, some of the staffs there are not friendly and really hard to approach. It seems like a good place but the staff doesn't treat you like you're a resident there as their attitude are so bad towards residents. Being strict with rules are fine for everyone, but being unreasonable and unhelpful in allocating and providing guidance for residents to have a comfortable stay there is not a good thing. Based on quite a few friends of mine staying there and my own experience , I have to say their customer service is really really bad. My friend once stayed there for a year already and she told me that she tried to ask for help one day as she need some equipment to borrow for emergency usage , however, one particularly rude female staff doesn't want to help at all and even ask for photo ID just to prove you are a resident there, despite the fact that she can't recognize her own tenant living there for a year, she doesn't know and doesn't care about the emergency and keep strictly wanting a photo ID , question is, can't you even verify her ID straight on spot using the computer? It is the reception area, there is no way you cannot verify anything. So, my point is that, if there is something more than that and it is an emergency regarding our lives, do we still need to VERIFY ourselves to prove that we are a resident there in order to receive help? Not only this experience , my other friend did receive the same treatment from the rude staff too. Frankly speaking my friends told me that some of the staffs are actually quite friendly just the particular female staff that is really rude and unhelpful towards her tenant. As for my own experience, I too had recieved such treatment from that particular staff, and was really insulted by her attitude(her attitude is like as if though she despise you from head to toe ) everytime I went down the reception to pay my rent etc, hence, I do hope that the staff can change her attitude, or just change the staff instead. Or else, this will just be a bad experience to live in as you will not be happy everytime you walk pass the reception.

  

• oliviameng1

  07 mayo 2020
  Greedy and most terrible attitude of the staff

  Do NOT book your accommodation with this company. They are the greediest, most stingy company I've ever had to deal with, with the worst attitude possible towards their customers - because that's exactly what you are, a customer who gives them money, not a resident. They seriously don't care about their residents, all they want is your money in every possible way. Sure, the facilities are fine, but it's way too overpriced for what you get and the receptionist seems to actively try to be unhelpful and unkind! They don't take any feedback and take ages to respond to your issues so please, don't choose this accommodation, trust me, it's not worth it.

  

• UrbanHellscape

  01 enero 2021
  Worst accommodation in the hemisphere

  Wow. I lived here for 8 months. It was a last-ditch attempt to find accommodation before the start of the university year. I was in a four-person room. One of the tenants had to leave the country due to covid. Of my two remaining roommates, one was an RA, assigned to making people on our floor feel integrated into the community. He never spoke to me. In fact, he stole our communal TV, taking it into his own room. The common room was perpetually filthy. It became genuinely unlivable, with rotting food filling up the fridge, hair collecting into a patchy carpet in the entryway. Fire alarms went off consistently at bizarre hours, and we were shuffled out into the cold multiple times after midnight, without being informed whether or not it was a drill. My room was equipped with a non-functional heater. I went to the front desk to ask for a space heater, and they told me they didnt have any left. The building itself was shoddily designed. When the wind blew too strongly, the building shook. The walls were so thin that I could hear people farting in adjacent rooms. Privacy was impossible. Even if people couldnt see you, they could always hear you. The windows were designed so that they could only open about two inches, out rather than up. As a result, the fetid stench of my roommates food scraps lingered around the place for days. I paid more than $320 a week for the privilege of living in someone elses filth. As an added aside, I saw nice and rats on the ground floor more than once. To be fair, in any other these the location would have been an incredible asset, and may even have diminished the aforementioned deficiencies. However, due to Covid, I was left with the buildings actual amenities. Walking around the area, I noticed there were several similar student accommodation complexes, all of which seemed, from the outside, an order of magnitude nicer. Student Village franchises dual-purpose laundry/printing app is dysfunctional. It frequently gets stuck transitioning between the two, rendering it ineffectual for the other. The amenities listed on their website and on booking pages may be technically accurate, but only in the most pedantic sense. Their outdoor heated pool? Its real, but good luck doing anything more than paddling the ten feet from one end to the other. The gym? Sure, they have one, if all you need is a treadmill. Perhaps it would have been different with more hygienic and considerate roommates. All in all, it was a terrible experience, and maybe the worst imaginable way to spend a year of university. If youre thinking of staying here, or maybe youre thinking of sending your kids here, dont. The only people who end up at this rickety trash compactor are students who have come from another state or country and dont know any better than to blindly pay the exorbitant fees. Youd do better sleeping on the tram.