Story Rabat Hotel Boutique & Spa

Comentarios destacados

• Destination167013

  28 julio 2019
  Pésimo servicio

  Aunque los cuartos son amplios, el personal es verdaderamente terrible. Se tardaron una hora en darnos los cuartos aun cuando llegamos a las 6:00PM. El servicio es inexistente, tardaron 40 minutos en traernos un par de tragos (que por cierto no hay bebidas alcohólicas). No había nadie para llevar las maletas por lo que las tuvimos que cargar nosotros. No hay ni servicio de bar ni de restaurante. Nadie hizo la cortesía de las camas, ni arreglan tu cuarto. Por 400 la noche, la calidad deja mucho a desear. Es el hotel más caro en el que me he quedado en Marruecos y no tiene ningún servicio para respaldarlo.

  

• jcpark7

  01 agosto 2019
  Cancelled my booking two days before my stay

  They cancelled my reservation two days before my stay leaving us without a place to stay in a foreign country. We had made the reservation two months in advance and all they did was to send a curt email saying that they will cancel because of "local impediments" and that we should reach out for further details and assistance. No solution / alternatives were provided which is really a terrible form. When I called they said that the general manager is "very busy" then that he was not there and that they couldn't accommodate us in another room because they were fully booked, even though there were other rooms available according to other booking sites. Not sure what to believe what they are saying anymore but they clearly don't care. Very poor experience and I will never look to stay at their property.

  

• PhileasFogg-Verne

  07 noviembre 2019
  It is like a gosht hotel...

  The hotel is nice but the service is the worst ever. Nobody from the staff is around, nobody at reception, no bell-boy, concierge or a manager! The food is terrible, breakfast is worst, room service takes hours to get to the room, etc. Never come back.

  

• KingHaytame

  10 enero 2020
  Wonderful Stay!

  I stayed in Villa Diyafa and I can clearly say that it was one of my best stays ever. The interior was beautiful, the service was outstanding and the food was delicious. The staffs were friendly and helpful but the butler Houssam was one of a kind. He made sure that our stay was smooth and brilliant, and went out of his way to assist us for everything which made us feel very welcomes and comfortable. He is an asset to the property and for that we are thankful for his services.

  

• Clement L

  13 enero 2020
  Amazing Stay !!!

  I stayed 5 days and 4 nights at Villa Diyafa with my fiancé. It was just amazing, the food was great and not really expensive, the chef is great and present nice menus. The rooms are really comfortable, and spacious. The personnel is really gentle and at your every needs. The director is also really engaged in the well being of his guests, we had a question, and we were able to walk in his office and he welcomed us and helped us immediately. The hotel is in the embassy neighborhood, which is really calm and beautiful. I definitely recommend this hotel ! I already did it to all my colleagues ! Thanks again for this amazing stay and see you in 2020 :)