Storrs Hall On The Lake

Comentarios destacados

• Carlos28042

  19 marzo 2015
  Poca flexibilidad y mala atención al cliente

  Tuvimos que buscar un hotel rápidamente porque uno de nuestros hijos se había puesto enfermo y no podíamos viajar. Al llegar al hotel (sobre las 12 de la mañana), solicitamos si nos podían adelantar la entrega de la habitación, para que nuestro hijo estuviera más cómodo. La habitación no estaba todavía preparada. Además, al ir a firmar el check-in, me di cuenta de que nos estaban cargando bastante más de lo que nos indicaba su página web al realizar la reserva. El pago era por las camas supletorias, aunque este cargo extra no venía indicado en la web, a pesar de que sí tuvimos que informar de que la habitación era para dos adultos y dos niños. Me dijeron que era "política del hotel". Al negarme, llamaron a la responsable, que siguió insistiendo en el cobro. Finalmente, tras un rato discutiendo, accedieron a devolverme el dinero, aunque ni siquiera se disculparon. Insistí varias veces en adelantar la entrada a la habitación, pero en todas las ocasiones me dijeron que no podían y que la hora de entrada estaba fijada para las 16.00 horas.... Nada de flexibilidad a pesar de tener un niño enfermo. ¿Tan difícil es hablar con el servicio de habitaciones para que preparen nuestra habitación antes que la de otros huéspedes que todavía no han llegado? Debe ser imposible. En cuanto al hotel, la situación es idílica, con vistas al Lago Windermere. Las habitaciones son amplias y las camas enormes y muy cómodas. No existe mucha variedad en el desayuno, pero la calidad de lo que se ofrece es excepcional. El personal del restaurante sí es muy amable.

  

• beth_h211299

  28 diciembre 2020
  Our favourite place in the lakes

  Feel so fortunate to have this gem only 30 minutes away! Been to Storrs Hall for afternoon tea a handful of times over the past 18 months and every time has been amazing so we decided to book a stay last week, absolutely faultless! The room was amazing, staff are so lovely, food is perfect. Cannot wait to return as soon as possible! Thank you for a perfect stay a special place!

  

• DebStod

  30 diciembre 2020
  Glad to be back

  We had our honeymoon here eight years ago and had booked to return for our anniversary in October. Unfortunately, numerous blips including illness, bereavement and a global pandemic meant those plans were put on hold until this week. I was a little apprehensive about staying overnight (even though we were going from a tier 2 are into a tier 2 area) but I neednt had worried: all precautions were made for safety and yet they were unobtrusive so we could relax and forget about covid for a couple of days! The hotel looked as magnificent as usual upon arrival with a beautiful Christmas tree to greet us as we entered. Our welcome was as warm as the cosy fire in the entrance hall. Our room (37) was cosy and comfortable; the shower was one of the best Ive experienced but it is the view over the lake that is the piece de resistance. We ate in the restaurant the first night and the cheese soufflé and fresh egg tagliatelle were delicious, as was breakfast both mornings. The Scottish barman (sorry we didnt get his name) was a delight to chat with, as were all the staff. Unfortunately upon our return home today we found out that as of midnight tonight Cumbria is to go into tier 4 - my first thought was of all the poor staff and guests who would now miss out on all the plans for the coming days, and weeks, ahead. Im so glad we finally got to return to one of our favourite places - I only hope it isnt too long until we can all return once more.

  

• Nozza68

  31 diciembre 2020
  A magical stay over Christmas.

  We arrived after a long drive on Christmas Eve and were greeted by a hotel looking absolutely magnificent with its Christmas lights. Then upon check in were offered complimentary drinks in our room. Couldnt have asked for a better welcome after a tough year. The precautions over Covid were unobtrusive and very reassuring. All the staff wore masks in all areas of the hotel and in the dining rooms. But none of this took away from the splendour of the service. The food was unbelievable - I suppose I didnt expect that quality of meal for these occasions. How wrong I was. Each meal they remembered all of our dietary requirements - we didnt have to lift a finger. Christmas Day was just perfect as was the thoughtful Boxing Day pre dinner canapés and champagne. They even had fantastic fireworks afterwards in the pouring rain - while we watched from the warmth of the lounge. The staff were ALL wonderful - so polite and helpful and lovely. Thank you. We were in room 30 - which was gorgeously massive. That bed, the double shower and bath were all to die for. Thank you so much to each and everyone of you. Sorry you had to close for New Year. Wish you all the very best for 2021 - we will be back.

  

• wandermelon

  07 enero 2021
  A luxury lodge and the perfect place to rest weary legs - blue blooded appeal

  Storrs Hall is a heritage listed Georgian Mansion house built in the late 1700s, and has hosted many of Wordsworths poetry readings. Storrs Hall was also where Beatrix Potter, the author of The Tales of Peter Rabbit, partied and Sir Winston Churchill vacationed. With grand rooms that overlook the lake, elegant pre-dinner drinks and full English breakfasts of fat Cumbrian sausages with black pudding, its easy to love the blue-blooded appeal.