Stipp Hotel

Comentarios destacados

• Taita K

  01 noviembre 2016
  So many things could be done better

  So the airport transfer was great, the manager himself located and picked me up. The hotel check in was simple and I got into my room inside 5 minutes. First impression was average looking, could have been a bit more ambient but at least it looked clean and free of bugs. Took a nap and was interrupted by a knock, had been allocated the wrong room in our group block booking so was relocated to another room. The aircon didnt work so a fan was brought in. The power points also didnt work as was the case with some of the lights. These were fixed in day two of the 5 night stay. Room service for anything was slow and the staff seemed not to understand English well. Also noticed they hardly greet guests when you meet in the corridors, which is awkward. Breakfast was decent with sufficient protein and fruit variety. Had one meal, dinner, it was ok. The wifi was below average in performance. To their credit they have a small gym onsite and a decent pool. Frankly, they could do so much better with this hotel. It has a great quiet location reasonably near a Nakumatt Supermarket and walking distance to a great coworking space called the Office. Also about 10 minutes drive to the Kigali Genocide Memorial.

  

• prairiegirlwpg

  29 enero 2017
  stay somewhere else

  This was probably the worst hotel we stayed in during our 4 weeks in East Africa, and it was one of the more expensive ones! This had to be the hardest bed I have ever slept in. We had to check to see if there was a mattress as it felt like we were sleeping on the box spring. The rooms and hotel looked like there has not been any work on it in the last 30 years. Food was terrible, we ordered a pizza and it was inedible. Breakfast was not very good and we couldn't even bother having breakfast even though it was included our last day. Another reviewer said the pool looked like lemonade and I couldn't agree anymore! I would not even stick my feet in it. Don't get into a TV show/movie as the channels kept changing on their own! There was a small grocery store down the street which was nice for getting snacks/drinks Staff were a bit unfriendly Wifi was spotty

  

• musakare

  06 septiembre 2018
  VERY BAD MANAGEMENT

  I booked 3 beds for my family through airbnb. I received the confirmation of booking and payment. When my family arrived at the hotel, they told them they didn't have any reservation, and after 30 they "found it". The next day, when they were checking out, they didn't let them leave the hotel because they hadn't received the payment. I sent them the receipt, confirmation, everything.. they didn't believe us. I told them I had chatted with this Jonathan, who they apparently knew and had worked with him before, and told me that they weren't working with him before. I understand this Jonathan might have advertise the hotel in airbnb, but it is the hotel responsability to follow up and make sure the hotel is off the website. They told me I had to contact Jonathan and deal with him, but that I had to pay if I wanted to leave. So I ended up paying again. To sum up, I paid twice and the hotel didn't even bother to contact their friend Jonathan and solve the problem. Not coming again. And don't book this hotel via airbnb.

  

• zurich_allan

  30 marzo 2020
  Group stay at Stipp Hotel

  As a University academic from Scotland I was looking for somewhere to bring a small group (seven of us) to stay centrally in Kigali to use as a base. I've stayed in several hotels around Kigali and Kiyovu in particular over the years, but Stipp Hotel seemed like a good balance between price, location and facilities for our needs. I will admit I was a little cautious as there were very few reviews and not much information about the hotel online, but decided to make the booking in any case. First of all, after contacting the hotel in advance to arrange airport transfer, they replied quickly, and on arrival they were waiting for us in the hotel bus. Perfect. Now there is no glossing over the fact that in the hotel itself the public areas, the bar / restaurant and pool areas are quite tired and need some care and attention. But to be fair, this is all cosmetic and not serious. The rooms were again quite tired, but very comfortable and spacious with everything you need from a hotel in this price range. Beds are very comfortable also. Food is good in the hotel. It does have to be said that it takes a long time from order to arriving at your table, maybe an hour or so, but when it does arrive the food is great, and definitely value for money. I've seen some people complaining a little about breakfast, but for us it was excellent! Every morning (we stayed for a week) a table of 7 was set for us, and we had a selection of tea or coffee, bread and pastries or pancakes, cereal, fruit, cheese, and plain or Spanish omelettes. Plenty and a decent selection. In the evening, beer, wine or spirits from the bar without a problem no matter what time we arrived back to the hotel. The best thing about the hotel though was the staff. Very professional and friendly all the time whether reception, housekeeping, bar or management. A couple of times we had to use the hotel bus at short notice and it was never a problem. The staff were by far the best thing about the hotel and all are a credit to the place. So all in all, a good stay. I can understand some initially being put off by the cosmetic features, but at the end of the day, you can have an ultra-modern hotel where the staff are awful (been there), and that is definitely not the case here, where you will be made to feel at home. Hopefully we will be back again in the future.

  

• May R

  23 septiembre 2019
  May 8

  Had the pleasure of staying at Stipp Hotel 7 years ago and really enjoyed our visit.....this trip on 20th September 2019 was a huge mistake. It was a total nightmare from the minute we arrived. Totally rundown if it were a kennal for boarding dogs I would have refused to allow my dog stay there. No fridge, safe not working, no light in bathroom, no tea or coffee, when we did get it was told we had to pay for milk. This is a hotel that should be closed for health and safety reasons it is not fit to accommodate humans.