Staybridge Suites Salt Lake-West Valley City

Comentarios destacados

• Irais C

  27 septiembre 2015
  El mejor

  Es el mejor lugar todo esta super limpio. La gente super amigable. Super divertido. todo muy bien. El mejor lugar si tienes ninos. la alberca y jacuzzi. Para pasar un super fin de semana. El desayuno muy bien. Sin pensarlo volvería a hospedarme ahi.

  

• stephenbS1622GM

  03 diciembre 2019
  lost article

  While the property is nice I had a problem with some lost property. I had to leave the hotel very early to catch a flight, about halfway to the airport I discovered that I had left my Yeti Tumbler in my room. I called the front desk as soon as arrived at the airport told them that I left it. I described it and even told them that my info was etched on the bottom. I told them my daughter would be by later in the day to retrieve it. My daughter went by and she was told that they couldn't find it. I thought this odd since the house keeping staff hadn't arrived by the time I called to report my loss. I called a week or so later to see if it had been found and the hotel told me that they didn't have it and that it must have been pilfered! I was very disappointed that the staff didn't take a more proactive roll in trying to secure my Yeti. I make 3-4 trips to Lehi a year and have stayed at this hotel at times. I will never stay at this property again. I hope whoever has my Yeti is enjoying it!

  

• Travelbug288

  10 septiembre 2020
  Service above and beyond

  My daughter, granddaughter and I along with 2 small dogs were road tripping from Nevada to Illinois. Our 2 bedroom/ 2 bath suite was perfect to unwind after a long day on the road. We enjoyed a great to go bag breakfast of pineapple juice, yogurt, bagel, mandarin orange, and granola bar. About an hour down the road I realized I had forgotten my IPad. I called the hotel and they said they had been trying to reach me, but didnt have my complete phone number. They happily agreed to fed ex my IPad and I received it today. A big thank you to the staff for the great service!

  

• Ray C

  18 septiembre 2020
  Either over rated or gone downhill

  I booked this hotel based on reviews and was disappointed. The overall feel of the place was dirty. Stains on the carpets in the main areas were a turn off as were kids running around through the halls without masks. The room itself was supposed to be a King bed when in Fact it was a double. Nothing was available. I roamed the hotel looking for an ice machine only to find I had to go to the front desk who would then get ice from the kitchen. My wife had to ditch her pillows as she said theY smelled of deodorant 2 baggage carts for the entire hotel sent you on a search to find one. We were looking forward to a hot breakfast but were handed a bag that had cereal with milk & a fruit. Add the fact that the hotel in more or less under an overpass where people walking the side of the road can look into your room and I wont be staying here again. By the way 18 wheeler tractors parked & running in amongst the cars in the parking area.

  

• Brandi00

  02 enero 2021
  Things are definitely different and not in a good way

  This is our fourth or fifth time staying here and I believe our third or fourth Christmas at this particular hotel. We've always had a great time here especially around the holidays and we usually try to show the staff our appreciation by giving them some treats for Christmas. We love the location, our kids quite enjoy the slide and kids area in the pool, it's right next to the Amtrak and they've always had pretty decent breakfasts and dinner socials, until this year. You can definitely feel a big difference in the atmosphere. Hotel staff wasn't as friendly as they used to be, you aren't given very many amenities in your hotel room. We received only one roll of bathroom tissue for each bathroom, no hand soap for one of the bathroom sinks, one roll of paper towels, no dishcloth. Stuff you didn't realize you needed till you ran out but times before these items were never in short supply. It became quite frustrating to constantly run down to the front desk to grab these supplies and not have anyone available. A sign was up quite often stating they were off helping another guest and would be back in about five minutes. It was never five minutes. They demand you wear wristbands when going into the pool area but not everyone was forced to wear them upon entering, but it was also frustrating because there would be nobody at the front desk to help you when you needed to grab the wristbands. I came across many frustrated guests at the front counter when I needed something who had said they had been waiting for at least 20 mins and even dialed "0" on the phone and nobody answered. We believe we are honest guests and try our best to keep our hotel room and linens clean, even with a dog. BUT, for some reason this year, they decided that we had done almost $80 worth of damage in their towels. They didn't say anything to us about it. I was going over our credit card statement and noticed the charge and so my husband called them up and asked what the charge was for. We didn't receive an email or anything about it. Out of all the years of us staying there and making sure we keep all things in good condition, they decided to charge us for some damaged towels(that I honestly know weren't damaged)and I'm really curious as to how many towels were "damaged". There is no possible way the towels cost that much, sorry, they are cheap hotel towels, and if they are always charging people for damaged towels, like they did us for whatever reason, why are they still putting towels with stains and holes in their hotel rooms?! We are beyond frustrated with the hotel at this point and will no longer recommend them to anyone. Unless we can get the manager to fully explain why they charged us and what the damage was that was done, we will no longer stay here. I recommend that anyone who stays here double check your bank and credit card statements. If they wrongfully charged us, then they probably wrongfully charged you.