Staybridge Suites Durham-Chapel Hill-RTP

Comentarios destacados

• brooke1782

  17 agosto 2020
  Not A Welcome Arrival

  Our room size and layout was great- 2 bed, 2 bath suite was spacious for us and our 3 teens. This is why we chose this hotel. When we arrived, we were not greeted. The woman was sitting in the back room, shouting to the desk to ask me what I needed. Clearly our arrival was a disturbance for her. She took my credit card, but never discussed the rate or anything. After checking in, we went to our room, where I wiped everything down with Lysol wipes. The room appeared clean, but you could clearly see handprints on the closet doors, which made me think things were not wiped down. There was hair on the shampoo dispenser in the shower, ewwww. We had 1 kid sleeping on the pull out sofa, but there were no linens. I requested them, and the woman told me they were in the room. I would not request them if they were in the room. We were there for 3 nights, 5 people, and there were 3 plates. We chose this hotel because of the kitchen, not wanting to dine out during Covid. I asked for 2 more plates, with a reason why, she gave me 2 paper plates. Not helpful. At night I asked if there was anywhere to fill a water bottle. No. At breakfast I asked for water "I don't have water..." What!? There was a soda machine with the water button right behind her. I don't drink juice, or soda, so, I got nothing. Our first night we were told to get out of the pool at 9:40 "the pool closes at 10". Our last night we rushed through dinner to get in the pool by 9:15. We walked past the front desk, stack of towels in hand, no acknowledgement from the staff. Went outside, and the woman came storming out "OH NOOO, uh uh, OUT! The pool is closed, I just haven't changed the sign yet..." We felt like we were be scolded by a mean neighbor. We apologized and asked for clarification, and she said "NO, the pool closes at 9..." on a Friday night. I can accept this, but her delivery was awful. The back door card swipes never work. A man at the pool had been there for several weeks and said they get demagnetized. We got ours to work, but it often took 2 min or so of constant swiping. Lord knows the staff would not come open the door for us. For 4 days and 3 nights, any time we came or went from the hotel, we did not so much as get a "good morning" from the staff.

  

• TripSunshine1105

  16 octubre 2020
  Staybridge on Mt Moriah

  Weve stayed at Staybridge 3-4 times per year for last five years due to Duke Oncology appointments. No more. This time dogs and marijuana were prominent!! The elevator and halls reeked! Twice to Pitt bulls took up the hallway. This is not what you want to deal with after what my family is dealing with! Also, you could definitely tell the former General Manager has left. We will be finding another hotel.

  

• 1991KEB

  09 noviembre 2020
  Pleasant Hotel

  This is a very pleasant hotel. The need was comfortable and the bed was comfortable. If you are a IHG member though they did not provide for our request. We didn't ask for much but to have our request ignored is frustrating. I will recommend people to stay here as it is a nice hotel.

  

• lauriea113

  29 noviembre 2020
  Delightful front desk staff, cleanliness was an issue.

  I want to say it again and again. The young woman at the front desk upon our check in was a delight. She was friendly and kind and efficient. The property is in a very nice area right off 40 between Chapel Hill and Durham. Close to both UNC and Duke medical and universities. Walmart and many restaurants nearby. Prices are reasonable but the cleanliness was an issue. We were first checked into a room that was not cleaned yet. Bed was unmade, floors dirty and even a drop of blood on the bathroom floor. Looked as though they were almost finished with the room and were called away and it somehow got marked complete. The young woman at the desk upgraded us to a larger room and moved us right away. She even asked me when I went to the car just afterwards if the room was better and I responded that it was. She followed up. That was excellent. She was concerned. Once we really got into the room, however, we saw that housekeeping in the bathrooms just were not detail oriented. We found hair all over the shower in one of the bathrooms and I pushed a chair about two inches in one of the bedrooms and there were chip bags and a pharmacy prescription on the floor. I pushed it a little farther and there was more trash. Just need a good executive or lead housekeeper to set and maintain some standards. Breakfast was disappointing. We wound up going to Panera. The young woman working it was short with folks and seemed in a hurry. There was bacon, eggs, hash browns and sugary cereals but no oatmeal or pancakes available. Nothing healthful at all. I asked if there was cereal and she quipped What kind of cereal? The young woman doing breakfast was bordering on rude. I just took what she gave me and went upstairs and ordered Panera. She didnt offer me what was available. It was uncomfortable. Dont know if they had juice or pastries. Maybe so-but was kind of afraid to ask. This hotel has potential to be great. The layout of the room was wonderful. Furnishings were comfortable and bedding was nice. They just need management that attends to detail to the same level as the front desk staff. Someone taking a second stroll through that room to be sure the floors were clean. A critical eye on that tub. Would have made all the difference. A kind and inviting breakfast hostess who actually cares for serving guests and this hotel would have gotten the highest possible rating. The mistake with the original Room was not why I marked this hotel down. That was more than made right with the move. Mistakes happen. It was the lack of cleanliness in the second room and the attitude of the breakfast staff-as well as the limited offerings of healthful options that got the lower marks. You can always be welcoming, kind and helpful.

  

• 637angelai

  31 diciembre 2020
  Great Staff and Relocation Assistance!

  This hotel was so helpful and accommodating for a relocation stay! Can't thank them enough for their help and offer of working with my daughter for a longer stay. I would highly recommend them to anyone relocating to the area and needing longer term accommodations.