Staybridge Suites Austin Northwest

Comentarios destacados

• Kathya G

  22 mayo 2014
  Excelente estancia y servicio.

  El trato y la atención en nuestra estancia fue excelente, la comodidad de la suite, distribución, espacio y la atención del personal también aun que llegamos en la madrugada, fue una atención personalizada y el desayuno estuvo excelente.

  

• smoonshadow

  30 diciembre 2014
  Todo como lo esperabamos

  El hotes ofrece exactamente lo que muestra. El desayuno es simple pero si tiene opciones calientes que cambian dia a dia. La habitacion era espaciosa y adecuada para dos personas. No es de lujo pero estuvimos muy comodos

  

• anagabrielaest

  23 octubre 2018
  Cómodo hospedaje

  Viaje para la Fórmula 1 de Austin, el hotel es sumamente cómodo, tiene una pequeña cocina en cada suite y ofrece un desayuno adecuado; de rentar carro cuenta con parqueo gratuito, en mi caso no lo hice y para movilizarme al punto de los transfer que llevan al circuito de las Américas gastaba en promedio USD 30 en Uber por trayecto. El hotel brinda servicio de shuttle al Lakeline Mall y otros servicios cercanos precios coordinación De igual manera está a 20 minutos del Round Rock Premium Outlets y el gasto en Uber para llegar allá también promedia los 25 dólares Si el viaje es por la fórmula 1 quizá una ubicación en el downtown sería más adecuada mas en mi caso fue adecuada por la cercanía a los centros comerciales El personal es sumamente amable, al ser un hotel tipo suites los fines de semana no hay limpieza de basura y cambio de toallas salvo que lo coordines previamente el viernes. Una estancia muy agradable, instalaciones cómodas y limpias

  

• GreeneGoesTravel

  16 mayo 2020
  The amazing staff here made a Single mom of 2 boys feel like I could breathe again!!

  The GM Carolyn and her entire staff were exceptional. They took customer service to the highest level and I noticed that they were treating not only me, a struggling single mom with two small boys, but other guests with the greatest of care. I felt like I always had help when I needed an extra hand, and I would recommend this location to all of my friends! I asked for a room where I could get in and out of my car easily because my boys and my luggage are difficult, and I was placed in the perfect room with easy access. There were essential workers here during the height of the Covid 19 Pandemic, some of them staying for 6 months or more. We were all treated like family. I feel grateful for all of the help and kindness I felt here.

  

• new1man9

  05 enero 2021
  First IHG stay

  1st....we booked online and were quoted a price. No where during the online booking did it state there would be an incidental charge. The price that was quoted on line was not the price I was charged (not counting the incidental fee). I was told when I arrived at the property " the online booking did not charge me the proper tax therefore the total for the stay is higher." 2nd...My reservation was scheduled for 28 Dec 2020 thru 30 Dec 2020. I secured my reservation with a credit card online, but somehow I was charged on the night/ morning of 27/28 Dec 2020 the full incorrect amount of the stay. Now, this may be the IHG policy but we do a lot of traveling and we have never had a company charge us until we show up and physically check in. 3rd...After we checked in on the 28th Dec 2020 got the total charge for our stay settled and got settled in, went out to have a great meal, returned and went to sleep I was awakened by an alert from my Wells Fargo Propel AMEX at approximately 2 a.m. by a charge of $15,000 plus. YES, YOU ARE READING THAT CORRECTLY, Staybridge Suites charged us over $15,000 for our stay. Now, of course management was very, very cooperative and made sure all was settled and gave us a nice bonus for the inconvenience. The down side is our technology does a lot to protect our purchases against fraud and because of that my awesome Propel AMEX deemed the transaction to be fraud and cancelled my card. So, there I was, out of town with no credit card thanks to someone trying to bill us for a 4 month stay of $15,000 plus which was strange because we had already been charged the night before for the entire stay. So........was someone trying to double bill us?????? 4th...The room. Not bad to be honest. We had a queen suite. Nice kitchenette, nice size bathroom and tub/shower. The water was exceptionally hot! Downside was the complimentary soap that was left on the sink looked like a mouse had chewed it. The microwave definitely was not cleaned and the cabinet with the toaster.....well let's say no one cleans the toaster before they put it in the cabinets. The dishes in the dishwasher was used by someone who doesn't know how to use a dishwasher. There was nothing but caked up detergent inside and all the dishes were caked with residue from the detergent. Overall, I would say 3.5 stars but I am going with 3 because of all we encountered. My wife and I agree this is not going to deter us from using IHG properties. My wife and I are seeking a company to be loyal too so they will get another fair shot.