Staybridge Suites Amarillo - Western Crossing

Comentarios destacados

• beatrizo967

  19 agosto 2014
  Genial

  Totalemente recomendable. Las habitaciones son enormes y tienen ciertos dias a la semana (creo que martes y jueves) social gatherings con bebida y comida gratis para conocer a otr@s huespedes. El servicio encantardor y super amable. Las habitaciones muy limpias y comodas. El hotel muy limpio. Nos sentimos como en casa.

  

• Adri S

  19 mayo 2016
  excelente !

  muy economico, excelente servicio , excelente habitacion con cama king , absolutamente confortable. es un apartamento muy buen gusto en la decoracion. buena calefaccion. el personal muy amable. se aceptan animales.

  

• Hugo090

  17 junio 2018
  Muy comodo

  Hotel cómodo, de amplias habitaciones, buen desayuno. Tenes lavarropas gratis para utilizarlos. Personal muy atento. Realmente muy bueno para actividades de trabajo. Por la tarde tiene un servicio gratis de comida rápida que incluye algún plato caliente.

  

• SnoozeNoodle

  03 diciembre 2020
  Frivolous Charges

  The hotel itself is fine. Nothing fancy, but it's clean. However, they are "pet friendly" but charge a fee of $50 PER PET, per night. This is absolutely ridiculous. Yes, I understand pet fees are normal - and I am happy to pay a reasonable one. But this place is far from the Four Seasons, so just having two dogs DOUBLES the cost of your $100/night room. I was asked to sign a pet policy, which no one took the time to review with me. One of the lines in the policy stated, "A non-refundable fee of $50 ($35 for IHG members) per pet / $150 ($100 for IHG members) pet fee for 7+ days will be charged to my account. A 15% tax will be added to the fee." It is poorly written with confusing wording. I thought we would only have to pay a fee if we stayed 7+ nights. There was a space on the policy where an employee is supposed to initial, indicating that they have reviewed the pet policy with the customer. When I later asked for a copy of the policy I had signed, it was obvious that this space had been left blank because no one reviewed the pet policy with me. Now that I look at reviews, this has been addressed by their management in a previous complaint as well. In this response, management stated, "We do charge a pet fee for cleaning the pet hair after you check-out since the housekeeping staff has to spend extra time detailing that room. Hence like every other hotel we charge a pet fee." Seriously, give me a break. Sure, having a pet fee is fine. But I have never paid more than $25 per pet, even at very nice expensive hotels. I doubt Staybridge is paying their housekeepers any more than $15/hr at best, so you're telling me that it takes your housekeepers an extra 6 HOURS to clean dog hair out a room?? Yeah, I don't think so. You are grossly profiting off of your pet fees, and that's not what they're supposed to be there for. I tried to address this directly with hotel management via email. They did not acknowledge any issue with the fact that no one reviewed the policy with me, as well as the confusing wording in the policy itself. They refused to refund the pet fees.

  

• mjcor

  24 febrero 2021
  Delivered as Promised!

  One reason we stay at IHG hotels is the consistency you receive. Clean, sizable room and bathroom, modern TV and internet access. We were accommodated with a top floor request away from the elevator or ice machine. In this case, the room had a tall ceiling and fully fledged kitchen. Ample space for luggage and a nice desk made this a room to live it for a few days. Our one-night stay was enhanced by friendly customer service at the front desk. Breakfast was iffy, but standard in Covid times. The 'business center' was not open for the same reason. Overall a pleasant stay but the area was a bit sketchy.