Star Land Hotel

Comentarios destacados

• alallana

  12 mayo 2016
  Buena opción para un viaje de trabajo

  Un hotel relativamente nuevo y con una calidad muy aceptable. Las habitacioens son limpias y amplias y las suites son muy buenas. El servicio de recepción es muy amables, aunque el del restaurante es un poco lento. Los desayunos tiene una variedad aceptable, aunque la calidad de los productos es bastante mejorable. Una buena opción para unos días trabajo en Doula.

  

• Sergio d

  12 septiembre 2016
  De negocios por Camerún

  Muy buena opción. Terminaciones y acabados modernos. Una buena opción si vas de negocio. Merece la pena la opción si vas a Doula. Totalmente recomendable. Piscina, gimnasio y restaurante con todos las ventajas y confort de un 4 estrellas

  

• joma0405

  17 enero 2020
  My best stay in Douala

  I have been coming to Douala for many years, and I have tried a few hotels there. First time in Star Land Hotel, best stay in Douala so far. Rooms are clean, service is good, food in the restaurant is good. Nothing fancy about the hotel, they have a tiny gym, tiny pool, but the rooms are modern and well equiped. On the downside, you cannot find a taxi easily from the hotel or an ATM &/or money change in the hotel or nearby. If you are not familiar with Douala or don't have locals managing your commute, it could be a hassle. On the whole, i quite enjoyed my stay and was positively impressed.

  

• Ai_YT

  19 enero 2020
  Run-down hotel with many facility problems

  This hotel has serious of problems. It's been seven days since my first check-in and I was forced to move 6 times. Each time with a different problem: - The 1st room was not yet cleaned and there were dirty towels lying on the floor when I first entered. - The 2nd room had a lock issue, as the security hinge from inside won't stay in its position to prevent people opening from outside and enter your room. - The 3rd room which looked fine at the time, although the TV was on when I first entered and the remote control was apparently broken so the TV couldn't be turned off. No one had reported this to the management, so I became the first one to discover this issue. I had to wait someone to bring me a new remote control despite that it was close to mid night and I just had a 24 hour flight and experienced 2 changes of rooms. The room lasted for a few days until the shower stopped having hot water one early morning. I found this at 6 am when attempted to take a shower and get ready for a meeting. I was told that no technician was on duty so I had to move to another room (although I proposed to just borrow another room to take a shower for the time being and wait for the problem to be fixed later in the day, but that was apparently not an option). - The 4th room started to drip water from ceiling after one day. It was the air-condition unit above the ceiling that had some issues. Given that it was past mid-night and probably there won't be technician again, I put a bucket and a towel under the dripping spot. The water dripping stopped after a few hours luckily (although I had to sleep through the dripping sound). However, after one day it started to drip water again, this time was from multiple sources in the same area, and in higher frequency. It resulted in slippery floors and I put the bucket again while calling the reception to explain the issue and asked for a technician. But they only sent a room service staff to check after calling three times. Finally the staff reported the issue and a technical came and started to work on it. He brought a pink cylinder that looked like a gas tank. He opened the ceiling and tried to link the tube from the cylinder to the aircon unit, the tank made a huge noise like gas leaking in a rapid speed, with some sort of unpleasant smell (unsure if it was poisonous). I was scared because all these was done while I was sitting near them working on my laptop. I had seriously doubt if the cylinder would have exploded but I was told not to worry. The technician was unable to fix the dripping issue after all and I was told to move to a fifth room. I had to move the room myself without any help. - The 5th room immediately had smell of cigarette. When I demanded the receptionist to change room, a room service staff came with an air spray and asked if she could just cover it up by spraying. I refused and asked for another room. She said all room was full. I asked to speak to the manager. They asked me to wait, after half an hour they came with another room key (so the room was full was a lie). - The 6th room had very unstable internet connection and mobile signal (when I turn my wifi off). While in the previous rooms the internet would need to be reconneced every hour, in this room it had to be connected every minute on my mobile device (no exaggeration). - Everyday the housekeeping standard was different as somedays they only supply 1 towel, some days the floor mat was lacking, while others the hand towels were lacking. Yesterday they came to deliver additional towels in the evening while today there wasn't. There was no quality standard or check on the housekeeping or whatsoever. As a conclusion, I don't think the hotel has a facility that meets the basic international standards. It would be equivalent to a two star hostel/high way motel level in any developed country. Other key concerns for future guests: - There is no laundry service on Sundays. - The Gym is not constantly air-conditioned and users would have to turn on after entering the room, which takes long time to cool off. There is a motion sensor in the gym that if there is no movement in the gym, the lights and airco will go off automatically. The sensor is installed at the entrance so when someone is on the treadmill the sensor would count as if nobody is in the gym. So the lights went off every time I am in the gym, which is quite annoying. - There is a rooftop bar but there is no sign how to get there, and it's quite complicated to discover by yourself frankly. - There is no duo lock in the guestrooms. There is no chain lock that can stay on when you are sleeping. As mentioned before, there is a manual security hinge that you can pull down every time you are ready to open the door to someone, but the hinge will not necessarily remain positioned when you remove your hands (although in some rooms I've stayed they did remain their positions). The hotel staffs told me that the hinge was not meant to remain where you position them. When I challenged them that this is not the standard of a normal hotel, as most hotels have duo-factor security locks, The hotel staff then replied that every hotel had their own standards. So they admitted that their standards is far below any international standard. - The staffs are not properly trained. The first night when I was at the reception, I was asked for my room number while there were another person right next to me. I purposely wrote the room number on a piece of paper and handed it to the receptionist, but he read the number out loud in front of all the presented parties that made me exposed my room number in front of others. This was one of the basic training that every hotel should have done to their staff for client's safety and privacy but here minimal training is lacking. Technicians can never fix anything as they always lack this or that tool (and can't find other solutions). Hotel staff generally has an attitude (again due to lack of training). - Every time when called for a service, I'd have to call multiple times in order for anyone to come. When communicated my experiences and disappointments to the manager the only feedback I got was sorry. There is no customer service standards or relationship manager to properly handle this issue.

  

• sodacampari

  10 marzo 2021
  Beware of receiving the wrong room

  We booked three suites. Unfortunately, one member of the guests fell ill and had to cancel the room. The hotel refused to cancel as per their policy. However upon arrival, I found out that my suite was a smoker suite and no non-smoker suite was available. On top of that, I realized the other guest was placed in a standard room despite requesting and paying for a suite. And to top all off, the room we couldn't cancel due to the hotel policy actually was not even available either. This is a hotel placed in a prime location close to the airport and interesting parts of Douala, with safe surroundings and a nice pool. The breakfast buffet is very nice and the hotel is modern with beautiful tiles and furnishings. The suite room I was in, aside that it was a smoker's room, was impeccable otherwise with perfectly maintained furniture. There were stickers/glue on the ceiling above the bed which should be remediated, it's a bit unusual in my opinion. Possibly from someone hanging balloons or some decoration there. The standard rooms I was offered as alternative to the smoker's room however were less stellar. They are still above the local standard but they all had mold under the bathtub mat and other cleanliness issues. I would expect that the hotel informs customers when a room is not available and gives them the choice to cancel or downgrade their reservation through informed consent. Simply placing someone in a lesser category room without telling is absolutely disgraceful and inacceptable. Additionally, the hotel website clearly stated the suites are non-smoking if placing guests in smoker's room this is also not supposed to happen without consulting first with them. And last but not least, charging for a room due to "hotel policy" even though the room didn't even exist and could not have been used by us at all, is extremely fishy. We're still waiting for the hotel to refund the room that didn't exist, compensate for the downgrade which was not announced and placing in a smoker's room that was not advertised as a smoking room. Until the hotel has acknowledged and fixed what hopefully was just a honest mistake, i cannot under any circumstances recommend this hotel for any pre-booking. If you can, walk up to the hotel, check the room first and only then agree to book it. If you get a nice room, you can be sure to enjoy a spectactular stay with helpful concierges, great food and a good location.