St. Joseph Royal Regent

Comentarios destacados

• happyfreetraveller

  05 junio 2018
  Nice hotel, staff could be better

  We spent weekend here. The room and hotel overall were nice, very clean and well maintained. Loved the bathroom amenities. What I didnt like the most was the staff at restaurant. As we were (probably) the only Czech guests there we felt ignored most time in the restaurant. One waitress cannot even speak Czech so she never came to our table and avoided us as much as possible. During dinner we wanted to order wine but nobody came to our table, even though they served a table with Russian guests sitting right behind us. Overall, a nice stay but staff could be better.

  

• 825Guest2013

  28 abril 2019
  Little improvement is required

  I stayed 12 nights in this 4 star hotel, it is sanatorium type hotel, where SPA treatments provided. I was told that Construction works are in process, I stayed in Block A & didnt hear much construction noises. Rooms are light and clean. Welcoming & helpful staff. I would like to extend my appreciation to qualified Doctor Irina, Reservation Manager Marcela, Nurse Jana, SPA Managers Svetlana & Olga, professional & hard working SPA staff Eva, Gabriella, Marta, Bee & gentleman in SPA room 27, the Ladies in SPA Rooms 18 & 20, Cosmetologist, Reception Andrea, Chief Cook for tasty dishes & Restaurant staff, nice Cleaning Lady Lyudmila. WiFi service was good. Reception was quick for check in and check out, but need to clarify in advance some details in terms of charged amount for transfers and transfer time otherwise some information is given wrong by different Reception staff. Lady Reception issued Invoice without stamp and without little goods receipt when I paid for 12 nights, but system indicated payments, that is OK anyway. Also next time when I stay in this hotel I do avoid SPA treatments on weekends because they are done with negligence (may be depends on duty staff), except Thai massage by Bee which is good on weekends too. This hotel is oriented for Russian speaking nationalities. I visit Karlovy Vary twice in one year and stayed in 5 star hotel previously & noticed that in general Eastern European hotels staff is less smiling, looks at you with rude faces & eyes, reminds Soviet Era which must be OK for people from former Soviet Union countries and a little shocking for nationalities from the USA, UK and Western Europe. Thank you.

  

• Bukosgroup

  09 octubre 2019
  Great hotel, nice staff and good food

  My mother and my aunt spent 18 nights at this property. The room was modern, nice and clean. Location of the hotel is very convenient to mineral springs. The managers were super helpful, attentive and detail oriented. My family is very picky with food but nevertheless they were impressed with the variety an quality of breakfast, lunch and especially dinner. Will recommend this hotel and amenities to my friends and family.

  

• VadimS489

  31 diciembre 2019
  Royal regent declined

  My family of three visited the RR a few times in the past and it used to be good - BUT - this year we were shocked. Unfriendly staff, particularly in Spa, tasteless food and cheap room furniture with doors falling out and archaic TV. It felt as if were back in USSR. The hotel will never be on our travel list again!

  

• Q2924JUdanielp

  24 septiembre 2020
  Holidays

  Very clean and nice environment. Friendly staff and a lot of choices for breakfast. For breakfast there were lot of choices of glutenfree food. From wellness which is at the highest floor was pretty nice view.