SpringHill Suites Savannah Airport

Comentarios destacados

• sungodess666

  01 noviembre 2020
  Great Customer Service

  My children and I stayed at this location. Due to Covid I would say that they most definitely accommodated me for any issues we had. There was a issue that I had and Antonio Neil in maintenance went't above and behind and realize that the issue was an inconvenience and unacceptable. Will stay again.

  

• donfZ7275UQ

  12 diciembre 2020
  Maintenance Man

  After I arrived, the toilet in my room kept running after flushing. I was going to call the front desk when I saw a maintenance man fixing a ceiling light on my floor. I told him my problem and he immediately looked at the toilet, went to get a part and fixed the problem within 20 minutes. His name was Antonio. Marriott should be proud to have such a dedicated employee.

  

• emsiess

  06 febrero 2021
  Pool and whirlpool closed due to COVID and the Hotel's web site does not state this.

  Breakfast was sparse, but had hot items, but make your own waffles were terrible tasting. Hotel allows only 2 in the buffet at a time, making this area very congested in the mornings. Everything worked and appeared clean, but I selected this hotel due to having a pool and whirlpool and these were closed due to COVID, web site was misleading. Sofa bed was dirty and lacked sufficient bedding, had to ask for more. Front desk is behind a huge plastic barrier and you cannot hear very well. I asked for a couple of extra shampoo containers and they gave me hand cream. Hotel had hot coffee and tea in lobby....Yeah! The hotel room appeared clean, but the shower fixtures were loose and did not work very well. Not great pressure either. No restaurants to walk to, but many across the freeway by the outlet mall.

  

• Paradise569459

  28 febrero 2021
  Terrible customer service

  My husband and I stayed here this past weekend. While the hotel appeared clean, the customer service was terrible. We understand you have to call the front desk if you want room service. When we called on her second day, the front desk person asked what type of housekeeping did we need? We explain we needed towels and shampoo and would like the bed to be cleaned. The sheets were too small and kept slipping off of the mattress. She said we could bring the dirty towels down and she would see what she can do about the other! She made it seem like an inconvenience to even ask for anything. We decided not to have housekeeping after all during our stay because with such belligerence , we didnt want anyone with that type of bad attitude in our room. Upon checking out, there wasnt anyone around for a period of time and finally someone came around from the kitchen area. I asked about the hold on our card and she asked what day this was? I explained it was Sunday, she said W released on Wednesday. She didnt bother checking us out on the computer or even looking up to see if she could release the hold.

  

• ninaalicia

  04 marzo 2021
  Great Location and Wonderful Staff

  My husband and I were both pleased. It was a great stay. I read some reviews from people were being super picky but we had no complaints. It is a great three star hotel. The parking lot felt very safe and the people at the front desk were very helpful and kind. The hotel staff did a very good job providing a hot meal and following COVID-19 guidelines.