SpringHill Suites Salt Lake City Downtown

Comentarios destacados

• cstoddard2

  24 febrero 2020
  Terrible, Worst hotel we have every stayed at.

  I rarely leave reviews but this hotel was so terrible i feel like others should know. I always read reviews before booking at a hotel and for the most part the reviews were good. Not the case with our stay. The customer service was terrible and almost the entire staff we encountered during our stay was terribly rude, especially front desk clerk Karen. If you are traveling with kids I would highly suggest you stay somewhere else if you plan on utilizing the pool/hot tub. The hot tub has max capacity of 5 people. There is a sign posted but its hidden behind the chair lift and isn't super noticeable. Karen came in and made it clear to everyone that there was to be no more than 5 people at a time and no longer than 15 minutes at a time (we had 6, 3 sitting inside and 3 with there legs only) and said angrily that now they were going to have to close down the hot tub due all the lotions etc from everyone. She said they chemicals in the hot tub aren't able to work properly when there are more than 5 people. They have a security guard that walks the premises which I appreciated, until he pulled out his cell phone and was recording our children when they were down in the main area of the hotel (this happened every night we were there). They have security cameras throughout the hotel so I'm not sure why he felt the need to use his own personal phone to record my children. I had to call for maintenance 3x during our stay for a toilet that wouldn't flush. The walls are paper thin and we could hear the conversations in the rooms on each side of us. And lastly, the last morning we were there we went down for breakfast and thought we would be fine going down 15 minutes before they closed it down but they had already started turning things off and putting food away. The lady that ran it watched me as I put a bagel in the toaster which she had already unplugged and let me sit there for 10 minutes waiting for it to toast until I saw it was unplugged. She then came up to me and said the toaster wasn't working and I told her it didn't work because she had unplugged it. She didn't say a word and just walked away.

  

• GordonLeeScott

  08 marzo 2020
  Nice and Clean

  Hotel is situated very close to airport, offers free transfer service, rooms are nice and large, breakfast has a good choice. Food reception services, very helpful and gave good local recommendations for restaurants etc

  

• Ansh100

  31 julio 2020
  Tired property

  This is an older property, with a good location downtown. I found the rooms to look tired. Staff was good. Overall, I would prefer not to stay here again, given the wide choices in the area with newer options.

  

• CaptainCookieDaddy

  26 agosto 2020
  Nice hotel

  The hotel is nice, it is clean, and the staff is friendly. The beds are very comfortable. The parking lot is big and easy to park. The location is good, very close to the downtown area. The pool was closed for COVID.

  

• Kathy50

  08 octubre 2020
  Just okay

  The hotel was just okay. I wasn't impressed with Covid safety which was very disappointing. There were signs about social distancing and not sharing the elevator - yet an employee hopped right on the elevator with my husband and me. The promised sanitizing wipes were not in the room for guest use; I didn't see any hand sanitizer near elevators. The hotel was completely full and the room had not been vacated for 24 hours before our stay as I had requested when reserving. Otherwise the hotel was okay. A bit worn, and parking was crowded on the weekend. The girl serving breakfast was a bright spot - super friendly and helpful (of course breakfast items very limited due to Covid and that is perfectly understandable).