SpringHill Suites Philadelphia Valley Forge/King of Prussia

Comentarios destacados

• H0racas

  27 octubre 2014
  Muy Agradable

  Este hotel está alejado de Filadelfia pero vale la pena lanzarse el trayecto hasta el, no lo conocía y por eso lo escogí, lo volvería a hacer pero cabe destacar que es el sitio perfecto para una escapada en pareja, tienen una terraza con una fogata artificial que crea un ambiente bien romántico, el personal se preocupa mucho por la comodidad de los huéspedes, hay un bar bien variado dentro del hotel y sirven cena hasta las 11:00 PM los desayunos son variados y agradables y puedes servirte hasta un poco después pasada la hora del cierre del mismo

  

• GerardoR355

  11 enero 2015
  Muy Rico

  Muy rico, un hotel nuevo con uno de los mejores desayunos. Lavadora gratis, microondas en la habitación. Piscina temperada. Ubicación excelente cerca de tiendas importantes. Camas cómodas y nuevas. Baño separado. Internet de alta velocidad. Recomendado

  

• KikiP560

  02 agosto 2020
  Stay away!!

  As soon as we drove up to the hotel it smelled like marijuana. There was a car parked with loud music playing, people being loud partying near the fire pit. We can smell it outside, in the lobby, elevators . We checked into our room and it was not clean. There was food crumbs on the couch and chair. There were fingerprints all over bathroom, closet glass doors and the mirror next to the window. Maids never picked up dirty linens and trash other guest left out in the hall way for 2 days. The refrigerator was not clean and had food stains in it. There was black color long hair in the tub. Its obvious this hotel is not taking COVID-19 seriously. The way they have ac/heating unit situated in the room is not good. Cold air hits directly on your face so you cant sleep comfortably. I called front desk to address this situation and no one answers the phone. We were so exhausted from a long day so I mentioned this to front desk attendant the next day. She said I have to call Monday and speak to the manager . During our stay at this hotel its very hard to get in touch with the front desk attendants. Phone keeps ringing and ringing.These are not the Marriott standards we are accustomed to.

  

• RicoEduardo

  11 agosto 2020
  No Enhance Wifi - no customer service

  This is an unremarkable version of Marriott's SpringHill Suites. But to make it really bad, the Enhanced Wifi that they are supposed to have, for an upcharge, didn't work on a recent stay. I was planning to do an important Zoom videoconference on one of the days I was staying there, and the regular wifi was insufficient to power a videoconference. (Who remembers dial-up?) After staying one night, and spending four hours of my own time on the phone trying to troubleshoot and correct the problem with the offshore technical support center that they farm their tech support out to, we were unable to get it working, so I had to check out and find a decent hotel in the area. When I checked out, the clerk at the desk insisted on charging me for the full stay, with no consideration for the fact that the hotel did not provide what it promised, and that I had been extremely inconvenienced. I have stayed an average of 75-100 nights in Marriott hotels for nearly 30 years, and this was the first time I've ever encountered such a bad experience, and such an uncaring hotel associate. Stay away from this place. There are too many other good hotels who would love to have your business during the pandemic to waste one nickel on this joint.

  

• davidlQ4386QX

  14 enero 2021
  Understaffed

  How many staff members do you need to properly run a decent size hotel during a pandemic? I'd say a couple more than were there during our stay. Our stay wasn't bad, but there were a few things that concerned me. First, the elevators were dirty. They needed a good vacuuming. One of them had potato chips on the floor of the elevator when we arrived. Two days later, when we left, the same chips were still on the floor of the elevator. The breakfast was a brown paper bag with a granola bar and small bottle of water. Of course, a lot of hotels that offer complimentary breakfast have had to scale down their offerings during the pandemic, but this was a sad effort on the part of the hotel. I've been to hotels where two or three staff members prepare a variety of breakfast items, some hot, and pack a sizable bag breakfast for the guests. This was not one of them. At least they have coffee and tea available around the clock. The heater was also pretty loud and I did struggle to fall asleep during my trip. The TV needs an upgrade. When I first turned it on, there was no picture. I had to call down to the front desk and I was instructed to unplug the TV and then manually press the power button. The remote had electrical tape on the battery cover. On a positive note, I've stayed in a number of Sprinhill Suites in the region and this one seems to be a little bit wider than usual. The shower also has a jet spray that shoots water out horizontally at around torso level.