SpringHill Suites Houston Brookhollow

Comentarios destacados

• GustavoCr1969

  27 septiembre 2013
  Cumplió con mis expectativas

  Hicimos un viaje de compras a Houston recientemente y escogimos ese hotel por que estaba en el medio de varios puntos que ibamos a visitar. Debo señalar que el desayuno fue muy bueno. La atención de la recepción impecable, de hecho recibieron ciertos paquetes para nosotros y fueron muy eficientes. Nos ayudaron a resolver ciertos inconvenientes que tuvimos con un paquete que no llegaba a tiempo. Ciertamente Houston es una ciudad un poco complicada y difícil de entender a nivel de tráfico, pero nada que no se pueda con la ayuda de un GPS. Fuimos a correr a un parque que quedaba por la zona y tenía justo lo que ocupabamos. En ningún momento percibimos inseguridad, aunque la zona no era realmente ni elegante ni memorable. Los restaurantes estan un poco alejados. Como inconveniente debería decir que al tener habitación del 1er piso, oíamos la gente correr y caminar en el piso de arriba, asumo que eran niños por que se oía todo y constantemente.

  

• Maria F

  21 abril 2014
  Excelente hotel

  Nuestra estancia fue de 4 días 3 noches, el hotel supero mis expectativas, limpio, confortable, habitaciones amplias, sus instalaciones bien cuidadas, el desayuno con gran variedad y fruta fresca, el personal muy amable y siempre atendiendo a nuestras necesidades, su Gerente Nato Tovar muy amable y proporciona todas las facilidades para nuestras visita turística.

  

• Salva1008

  27 noviembre 2015
  Hotel del gran producto hotelero Marriott

  Muy buena atención espaciosas e impecables suites , hotel equidistante entre el Aeropuerto Intercontinental George Bush y los outlets de Houston. Estacionamiento gratis frente al hotel, fácil para tomar la autopista.

  

• Luis Fernando O

  03 julio 2016
  Agradable estancia

  Recepción sin problemas, habitación lista a nuestra llegada, siempre limpia, colchones muy agradables y blancos impecables, el desayuno muy satisfactorio, cafè todo el dìa disponible. La alberca techada, impecable, siempre amable el personal.

  

• wanderluxeadventures

  20 marzo 2020
  HORRID EXPERIENCE

  I am a travel agent and was visiting this hotel to review for a client whom wanted to host her family reunion in Houston/Galveston area. She specifically requested this hotel because it have a pool for the kids to play in and a whirlpool for the adults to lounge in. I checked in to this hotel on Saturday, February 29, 2020. Upon arrival, I was informed that they didn't have any king beds available but could offer me two queen beds. Not my preference, but the purpose was to assess the quality of the hotel to ensure my clients receive a pleasant stay, so I conformed to their availability. The front desk clerk provided me a key and I was on my way to my assigned room. Upon arrival, the door was open, housekeeping was just starting the cleaning process. Yes, you read that right. I was given a key to a dirty room. I went back downstairs to inform the front desk clerk that the room she assigned me isn't available at the moment and asked if she had any rooms that were available. ( I had just driven 6 hours and was pretty exhausted). The front desk clerk called the room she assigned to me to confirm that it was't ready. Once she confirmed, she analyzed her database and confirmed that they were all booked and volunteered to transfer my reservation to another Marriott (but I had to call and verify that they had availability - which was odd since I was the one being inconvenience -but I did). I located a Marriott that had vacancies and shared the news with the front desk agent, she said she released my reservation and that I WASN'T CHARGED. Well my account showed differently as there was a pending charged from the hotel for a night stay and deposit. I showed her and she stated that it should be released soon. That was the end of that. It is March 20, 2020 and that transaction is still pending. I later found out that the night auditor charged me and they are holding my funds for 30 days due to a mistake on their behalf. I have called multiple times to have this issue resolved and Julissa has been very helpful; nevertheless, there is still a pending charge on my account. This has been an inconvenient experience and I would not want my clients to undergo such a horrid experience. Before Julissa, I received attitude from one lady that said she was the day shift supervisor. She treated me as if I was bothering her, yet her company decided to hold/take my money at their will. My advice is to ensure you do not need your money within a timely manner, because you will find yourself in a financial hardship. I'm vexed at their process, I was charged for a service they did not render.