SpringHill Suites Hagerstown

Comentarios destacados

• Judy K

  29 julio 2020
  Extremely helpful and friendly staff

  COVID makes traveling difficult but both on the phone and in person the staff here was excellent. We had an easy time finding the hotel off of the interstate and it was in a little strip mall with lots of restaurant options for dinner. We choose the Mission BBQ which I highly recommend. The clerk was nice enough to bring me ice and two clean glasses upon request and there was a gym available also upon request. Nice experience. There was a breakfast available which you would order and have it served to you. All done in a clean and safe manner.

  

• Yolanda_LaBelle

  25 octubre 2020
  AWFUL, Loud and Unclean Stay!!!!!!

  It is 4:26am and I was awakened by the rattling of my A/C unit, and am having trouble getting back to sleep!!!! My husband and I are Marriott Elite members and expected a lot more from our staycation at this hotel. We simply were looking for a bit of time in a different setting to go hiking. Upon arrival, we found random strands of straight brown and blonde hair in various places, from the pillow to a long strand of brown hair on the jacuzzi tub to a hair strand in the shower. At first, we totally were not looking for issues but the first long strand on top of the jacuzzi gave me serious anxiety given these COVID times! We usually stay at Courtyard by Marriott and Marriotts. Its our first and LAST time eve staying at Springfield Suites! Upon complaining about the issue to the front desk, I received no apology and no apology from housekeeping. I requested that someone come up with Clorox to spray and wipe things down, and the housekeeping supervisor came up and brushed the hair off of my pillow as if nothing happened and gave excuses for the situation!!!! She left a set of sheets for us and wiped things down but I definitely didnt feel entirely like I was in a clean space due to this. Also, Im immensely taken aback at the fact that the housekeeping supervisor herself did not have her mask over her nose and mouth upon entering our room as well, yet there are signs around the hotel which asks guests to cover their mouth and nose. She did not follow this request herself, which indicated to me that maybe she was being nonchalant about COVID and thus, nonchalant about her teams cleaning standards!!!!!!! NOT acceptable at all for any location thats uses the Marriott name. Ive stayed at Marriotts all over the globe and this was definitely a POOR experience, it ranks in the bottom of experiences, especially to have paid $238 for a night!

  

• jjcvictor

  20 febrero 2021
  Beware of extra unauthorized charges

  I stayed here in late January for one night. Before I checked in I was charged $84 on the debit card I use for travel to cover potential incidental charges. I saw the charge in my account before I checked in and was assured it would be credited back no later than 3 days after check out. 5 days later there was no credit to my debit card for $84 and the Hagerstown Springhill Suite people told me it could take up to a week. A week goes by and no credit. Now Hagerstown has no record that they ever made the charge. Basically they just took the money. I am a 40+ year Marriot customer so I called BONVOY customer service for help. The created a case number and said they would get back to me. After 2 weeks with no callback I follow up with BONVOY and the case number. I find out they have done nothing. They call the Hagerstown Springhill Marriot who tells them they have no record of ever making the charge. I am looking at my bank statement and it is there. BONVOY customer service punts me back the Hagerstown. Hagerstown has stolen the $84 dollars, which I can see in my back statement but cannot retrieve because Hagerstown says it does not exist. Marriot does nothing and tells me basically tough luck. The worst kind of service treatment you can imagine. Avoid Marriot and especially the Hagerstown Springhill Marriot. It will cost you more than you can imagine

  

• 619janev

  04 marzo 2021
  Very convenient to interstate

  Very clean hotel, staff were really nice. Nice room, great shower.Lots of places to eat nearby, easy walk to a couple of them. They had a breakfast that they served you due to COVID restrictions. Easy access to the interstate.

  

• 636lyndap

  04 marzo 2021
  Nice Place for an Overnight

  This hotel is well situated right by the interstate as well as several restaurants and shops. The hotel was very neat and seems very compliant with attempts to deep clean rooms. I think this was the first place we have stayed where the room had a seal to assure you the cleaning crew had it cleaned and sealed. The remote was in a sleeve, I don't think you could ask for more. They also had food available in the lobby which is the first time I have seen that in a while. I would definitely recommend staying here.