SpringHill Suites Charleston North

Comentarios destacados

• Gabriel_Goldszier

  24 noviembre 2015
  Vale la pena

  Hotel perteneciente a la cadena Marriott. Bien ubicado y de fácil acceso. Personal amable. Hotel moderno, todo renovado y con muy buen gusto. Desayuno incluido muy completo. Estacion de café las 24hs sin cargo. Vale la pena visitar.

  

• Gaston-neuquen

  25 enero 2018
  Un muy buen hotel un poco lejos del centro de Charleston

  Es un hotel que conseguimos a un precio muy conveniente por Booking, ya que otros hoteles similares eran mucho más caros. El hotel y las habitaciones son muy modernos y con excelentes servicios, aunque el personal en general no eran ni amables ni comunicativos, con la excepción de la encargada del desayuno que es todo un personaje. La zona es tranquila y un poco alejada de Charleston, pero se descansa bien.

  

• erwinmfletcher

  25 marzo 2020
  Disappointing in every aspect

  As a Marriott Platinum Elite member I have become accustomed to the superb service and quality that Marriott offers worldwide. This particular SpringHill Suites fails to maintain those standards pretty much across the board. A recent business trip brought myself and several colleagues to this property for a few days. It was obvious from the time we checked in that this property was not up to Marriotts high standards. The associate at the front desk (Alexis, I believe) seemed to have an attitude from the start. Her treatment of me isnt even what I would expect of an associate at a Motel 6. Her attitude seemed to resonate throughout the property. When you travel 75+ nights a year for both work and pleasure you quickly learn the difference in exemplary service and, well, poor service. This property doesnt begin to offer good service. We definitely wont be back! There are way too many other properties nearby to subject myself to such dismal customer service at this one.

  

• AngelaLewis82

  12 junio 2020
  Attempted Fraud

  After checking in at Springhill Suites at Ashley Phosphates; I used my credit card for incidentals. I brought some of my things into the room and left to be with family. While with my family I got a notification from my card company asking if I made the purchase for pay per view and I was able to deny it. I called the hotel and asked if someone was in my room and they told me that I needed to contact my card company. I froze my card and tried to enjoy my family. Again, I got another notification that someone was trying to use my card. I called the hotel and they stated that I needed to contact my card company, again. At this point I told the front desk clerk that someone was trying to purchase pay per view at the hotel. They denied any responsibility even though the hotel is the only place that had that card number. I returned to the hotel and walked in my room and noticed that things were out of place. The bathroom light was on, the toilet seat was up, the rod from the blind was on the floor and there was urine in the toilet. Immediately I went to the front and notified the clerk that someone had been in my room. She immediately moved us to another room. At this point my level of comfort was diminished. It took me awhile to calm down and finally get some sleep. The next morning I went to talk to the manager. When I got to the front desk I noticed the manager at the front door. I asked to speak with her. The clerk approached the manager and then the manager went into her office and left me waiting for her in the lobby. As one who manages people, I am aware that customer service is key to a successful business. This manager had little to no regard for me as a customer or a person. I waited for the manager to come out of her office. When she finally came out of her office she asked how she could help me. She was condescending in her tone and talked AT me and not to me. I told her if my complaint and concern and she denied any responsibility for the obvious disarray of the room let alone the attempted fraud on my card. She even asked to see the notifications that were sent to me from my credit card company, making the assumption that I was making a false claim. She stated what she had done to remedy the situation, however, she began to contradict what she was saying to me about the situation. There is obviously a dishonest employee stealing from customers; but what is worse is a manager who downplays the incident and takes no responsibility for the obvious fraud happening on her watch.

  

• biancaone_1

  21 julio 2020
  Its hard to find anything nice in this area

  I have been traveling back and forth to Charleston for almost a year now. Now that Covid-19 is making things hard for hotels/travelers, I think its important to share my experiences especially for those who are still essential as far as business travel. This hotel was not terrible. The front desk attendant was not friendly, but I really dont expect much when I arrive late. I received a really big handicapped room on the first floor. My preference is something on higher floor. Cleanliness was OK. Shower could use some bleach. The building is older. I could hear anyone who walked through the hallway at night. Two positives are that parking was free/easy and they had some fruit available in the lobby. Im not sure why this hotel is rated so highly, but it could have to do with the lack of nicer options in N. Charleston. Ill be trying another Marriott property next month.