SpringHill Suites Birmingham Colonnade

Comentarios destacados

• 719shawno

  08 agosto 2020
  Not meeting the challenge

  Have stayed here many times and its been solid, a typical Marriott property in most ways. And Ive come back so that says plenty. But if you are concerned with standards of safety and sanitation during COVID-19, this is certainly not a place taking it seriously. Quite the opposite, actually. I checked in and my room was not properly cleaned, with some sort of mess on the nightstand and the bathroom not cleaned well. Thats not going to work on any day, let alone with a pandemic rolling on. Went back to the front desk and the night auditor appropriately masked, and a solid guy, had met him before got me a new room, walked up to it, apologized and all was well. So, cool. Im satisfied, ready for a good week. It was clear the rest of the week that theyre not taking the corporate promises of sanitation seriously. After the night auditor interaction, I saw one more employee properly masked the entire week. Every other time it was mask off, see me coming, mask then on. Ok fine, I dont want to freak out and am not a COVID compliance wonk, but stop with the signage and the corporate promises if this is what it amounts to. Meet your own damn standards, yall ... and thats clearly not happening and its not just masks. Go down the Marriott site and I assure you, COVID promises are not being met. Besides that, how about walking the property to pick up trash? Thats been a constant on my visits ... trash is all around the property which is an easy, easy fix. Good luck, but I wont be back. There are way too many properties in the area to deal with this stuff.

  

• jasonandlaura26

  12 agosto 2020
  Unhappy Springhill Suites experience

  Mostly we had an unpleasant experience as a result of the hotel policies regarding COVID-19, although our room also had some issues. The bathroom door lock did not work, items and supplies were missing from the room, and the beds were noisy and not supportive. The beds bounced up and down when someone turned over in the bed. Despite being told that at check-in that there would be coffee in the lobby in the morning, none was available. When I asked for coffee, I was told that they only make one carafe and when it runs out there is no more. I was then told their policies did not allow guests to serve themselves. Why does that only apply to guests who missed out on the first carafe? The AM front desk clerk was not friendly or apologetic about the situation. The coffee in the room was not very good and there were no packets containing creamer, etc. Usually Springhill Suites offers a nice hot breakfast, but due to COVID-19 breakfast was not being served. They only offered a sad little plastic bag containing a granola bar and an apple. There is no excuse for that, there many are ways to make a more appealing to go breakfast, such as more variety, more items in general, and more attractive packaging. There were no sheets or pillows in the room for the couch bed, and not enough towels for four people, so I had to request them from the front desk. The clerk was very busy and I had to wait about 30 minutes in the lobby after 11:00 pm while he gathered items in between serving other guests. Fortunately he was pleasant and apologetic, but why not keep these items in the room to avoid this issue? I felt bad for other guests who were staying longer and who also had to wait on a daily basis for clean towels to be exchanged at the front desk since there is no daily maid service, The fitness center was closed and filled with tables and chairs to keep guests out. Other hotels where we have stayed have kept their fitness rooms open, made the effort to clean more frequently, and offered cleaning supplies for guests use. I realize that travel has been affected by government restrictions, but it seems that the staff are not trying to make stays pleasant for guests at this location, and that lets me know that we should not ever return, even once normalcy returns to travel.

  

• hbk964

  11 octubre 2020
  Rude staff, interstate noise

  The hotel front desk staff was rudechecking in and checking out. The housekeeping staff was even more rude. Housekeeping stopped me in the hallway at 10am to ask when I was going to check out. I told her we had a late check out so around 1-2pm. At noon, she knocked on the door even though we had the do not disturb hanger on the door knob, AND she had already asked me about check out. She then asked if we would be making another reservation for an additional night. Didnt appreciate all the questioning and intrusion. I had a child who didnt feel well that morning so the constant questioning was inappropriate and extremely bothersome. The rooms are also right next to I-65 and we heard interstate traffics all night. Phone sitting on nightstand didnt worknot even a cord to plug it in. The complimentary breakfast was terriblea plastic baggie with an apple and granola bar. No milk, coffee, juice, etc. For a hotel that includes free hot breakfast, this was not a comparable replacement during the covid situation. Will not stay here again.

  

• 705theresaj

  22 noviembre 2020
  Traveling teams forced us to stay and it wasnt great

  Youth sports are monopolized by Traveling Teams who require you to pay to play. This hotel is in no way a four star hotel as reviews indicate. In pandemic times this is the worst hotel we have stayed in this entire year. Dirty, old, halls smell like cat pee. Beds are doubles and not comfortable! This hotel does not reflect the Springhill suite brands standard. Do not recommend to anyone. The only saving grace was the kind gentleman who checked us in.

  

• 930KarlL

  14 marzo 2021
  Very poor management

  The manager, Diane B, cancelled our prepaid room on the day we were to show up without even notifying us. She then lied repeatedly about the circumstances. She said they didn't have our phone number but did, that our reservation was last minute but it was over a week in advance, that it wasn't transmitted to them by the third-part agent but somehow was still in their system and had a confirmation from Marriott. She talked over top of me and denied having someone to whom she reports, like even the CEO of Marriott doesn't report to a board. One extra star given for Andre who scratched up a room with double beds last second which, if our King room was cancelled for lack of inventory, shouldn't have been available. She still didn't make allowances or even care that we got less than what we paid for.