Springhill Suites Atlanta Six Flags

Comentarios destacados

• WOWOutreachMinistry

  03 marzo 2020
  Women of Wonder Retreat 2020

  Booked 10 rooms for my Outreach Ministry Retreat. We traveled and checked in on Friday and Checked out on Sunday morning. We utilized the conference room over the weekend as well. All rooms were excellent. The facilities were great. Breakfast was great. Tamekia, who handle sales,was great with setting up the group and assisting with the group reservations as well as making sure everything was in place for us to enjoy this weekend retreat. Most of the other staff showed great hospitality as well. Particularly exceptional was Eric, Kim and Trellani. On little blemish on the weekend was a weekend staffer Raymond. He was not very hospitable or helpful when I had an important need arise nor would he seek the help of others via phone call to resolve my problem. I have an allergy to any type of feathers and hypoallergenic down pillows are included in my long list of allergies. I didn't realize that was what was on the bed until I further investigated why I was having the increased breathing problems to include requiring extra meds and breathing treatment and unable to use my CPAP machine to sleep due to the onset of congestion and wheezing within 20 minutes of laying down. When I spoke with Kim she assured me that the hotel could replace my pillows with a non-feather type. Later I went to get the pillows and was told by Raymond, after waiting a considerable amount of time for help (he was not behind the desk but in the lobby and did not have anything that identified him as an employee nor did he acknowledge my presence at the desk for about 10-15 minutes), that they did not have them nor would he call anyone that evening to check on it after I told him the day staff told me they were in the hotel. I was just getting back in after being out all evening. He told me to go to Walmart or wait to speak with a manager on Monday. He was not going to "interrupt" someone's weekend for this. As I attempted to tell him that I needed this for my breathing he still brushed this off. I was already put off with his lack of a professional greeting as I told him that I did know he was an employee.and up to that point he still had not identified himself. I will say that Eric saw me walking down the hall after I left the desk and asked if I needed anything prior to leaving and I told him about my encounter at the front desk and he immediately went and got what I needed so that the rest of my stay would be comfortable. He went above and beyond to ensure that I and our entire party had everything we needed. Not once did I hear from him, Trellani nor Kim that anything we needed was an imposition to them. Because of their superb hospitality our entire weekend and the care, concern and hospitality of Tamekia as well as the general manager in assuring that this wouldn't happen again and taking appropriate action they remain top rated. I would definitely stay again!

  

• JaneEllen41

  27 junio 2020
  WORST HOTEL EVER!

  This has got to be the worst hotel ever! All rooms on first floor smell like smoke or weed. When telling front desk they said they would check into it. Whatever, next morning same crap! I will be complaining to Marriott corporate about this. They need to shut this place down! Tub was clogged and they did nothing, shower curtain moldy. I was just happy to get my stuff and get out!

  

• sarii123

  03 julio 2020
  2 night stay during COVID

  2 day stay during COVID in June to visit nearby family. Front desk had partial plexiglass and hand sanitizer. Employees pleasant, occasionally wore masks. I would have preferred they wore them at all times when interacting with guests. Bag breakfast was chocolate muffin, orange & water. Coffee in lobby and coffee maker in room. No buffet at this time. We were on 3rd floor, room clean, couch a little worn. Nice shower with big glass doors. Bed firm. Have stayed here 1 other time and will stay here again.

  

• 0826aud

  21 enero 2021
  Great Service, Great Hotel, Consistent Experience!

  I visit Springhill Suites every month and it is a very consistent experience. Front desk staff is always welcoming, engaging, polite. Lobby is always sanitized and very clean. The cleaning staff is always wiping down doors, cleaning the floors and ensuring that guests have a great experience. The hotel rooms are well kept, electronics, tv remote, clock...always are in working condition. Special thanks to Kim, Front Desk Manager, who ALWAYS greets me with a smile and accommodating energy. thanks!!!! Audrey N.

  

• R1903FPheatherc

  28 enero 2021
  Dirty

  Not clean at all. Did not stay. Left within 20 minutes of arrival upon noticing disgust. Stains on bedding, makeup still on pillow cases, hairs all in bedding, sauce or vomit all in the carpet and splattered up the wall, other types of splatters on walls, hair beads in the floor & side tables not wiped down. Where lamps were moved around you could tell where they use to be, the carpet was a shade completely different where the carpet was clean under the lamp area and the surrounding carpet was almost black. It looked as if house keeping only came in and made up The bed. I could NOT stay the night in there. The location was also sketchy off the main road down in a hole. The lobby smelled like marijuana and the room smelled like hair oil. Light was so dim you couldnt see much at all. That was probably their way of trying to hide the filth. After all the front desk was nice and helpful of not charging.