SpringHill Suites Atlanta Airport Gateway

Comentarios destacados

• Michael T

  31 enero 2020
  Wasted time

  "Computer problems" kept me from checking in and cost me an afternoon of work. The staff was not helpful as this was out of their control. This does not alleviate the hassle caused by the situation and the hotel did nothing to mitigate the problem. Once I finally got into my room, the refrigerator did not work and the bath amenities did not function properly - had to get out of the shower and dig through my stuff to find shampoo. To top it off I got to pay $375 for this.

  

• GLCSCORE

  21 febrero 2020
  Super Nice and Very Friendly Staff

  I want to highly recommend the Springhill Suites Atlanta Airport Gateway! Our Room was spacious and very clean. The Hotel Staff were extremely Friendly and accommodating to our group. The Check-In was quick and efficient. Overall, I don't really have anything but PRAISE for this facility and this staff! GREAT JOB... Especially HELLEN! She was a ROCK STAR!

  

• Mark C

  28 febrero 2020
  Convenience Plus

  After spending a week north of Atlanta on business and staying at a different chain hotel, the strategy was to return to the airport and spend the final night here before leaving the following morning. What a great decision and experience! The nearness to ATL and the convenience of the Skytrain just can't be beat. The hotel staff was professional, friendly and genuinely tried to make me feel welcome. No worrying about traffic or the time to return the rental car. The only downside was the lack of a restaurant for dinner. The Marriott across the street filled that bill. I will absolutely return to this location should I find myself in the Atlanta area again.

  

• X2840WWcrystalc

  19 octubre 2020
  CLOSED HOTEL

  Very disappointed in my most recent experience with Marriott. Not sure that I would ever be able to recommend this chain to anyone after this. On October 10 I booked a room online at a Springhill Suites hotel in Atlanta. When I arrived at the hotel that same evening, it was CLOSED. I first thought maybe there was a power outage since I had driven to the hotel's location in the midst of a tornado. I soon realized the hotel was closed. I immediately called Marriott to be told at the end ofnthe 35 minute call that the hotel would be closed until January 2021. I was also assured that I would NOT be charged for the room. The rep also asked me were there any papers or notes on the door of the hotel. I replied yes but as I stated earlier...it was storming (tornado) and it was dark so I was not comfortable exiting my vehicle. She told me that could have been a note to redirect me to another hotel. So needless to say my plans for that evening were doomed.  Fast forward to Oct. 17, I realized my card had been charged for the room at the CLOSED hotel. I gave Marriott another call and immediately asked to speak with a manager. After I explained the nature of my call and the rep opened a case, I was then transferred to the Supervisor, Charli who explained she was as high up the ladder as I would get and there nothing she could do because I had used my associate discount to book the room. Charli said (as nonchalantly as could put it) she had two options for me to attempt to get a refund on the charge: 1) Wait until the hotel opened back up in January and request a refund from their General Manager or 2) call my bank and dispute it with them. By far the absolute worst experience I've ever had with any hotel.

  

• courtneys129

  31 diciembre 2020
  Warning: Hotel Closed

  I deplaned from an international flight with my family of 5 & was comforted by the ease of accessing this hotel from ATL. I pulled up my reservation to check in online and the reservation disappeared. Apparently, Marriott had canceled the reservation because the hotel is closed. I didn't receive any notice. There is also no notice on the website. I was left without a hotel room. Customer service was a nightmare experience and after about an hour, I was able to pay full price for another Marriott property. No apologies for the major inconvenience and lack of communication.