SpringHill Suites Arundel Mills BWI Airport

Comentarios destacados

• Nichole456

  11 septiembre 2020
  Gross

  Hair on headboard, stains on furniture, mold on ceiling and walls, toilet not cleaned. Hallway carpet was so disgusting I didnt want to walk on it. Couldnt believe I was in a Marriott....felt like a roadside motel.

  

• Terms_Traveler20

  23 diciembre 2020
  RUN THE OTHER WAY!

  Figured the location was good for a weekend getaway. But if you like sleeping on blood stained beds, this is the place for you. I don't know what kind of people they have for housekeeping or what management advises them to do but this was the most disgusting thing I've seen at a hotel and I travel a lot. You can tell that the stains have been there and ignored. As a habit I always strip the bed when checking out. My lesson learned is from now on that will be the first thing I do. If that nasty bed has remained in the room that says you are NOT a clean facility! What made it even more disgusting was that it was turned to where my head was. I only rated it a one because there was nothing lower. However, the staff member, Crystal, was very pleasant and immediately refunded my money when she saw the pictures. Simply disgusting and trifling!!!! The bed should have been removed immediately. SHAME ON YOU SPRINGHILL SUITES

  

• AashD94

  27 diciembre 2020
  The night before Mom's flight

  My husband and I stayed here overnight with his mother as she was planning to fly out from Baltimore Airport next morning and it was really nice and comfortable to stay the night there. They even allowed late check out because we were exhausted the next day after helping her pack and dropping her off at the airport at 6 AM. It was a good experience and a really nice room.

  

• BarbM1972

  05 enero 2021
  Less than usual Springhill Suites experience

  We needed a room close to BWI airport for an early-morning flight and knew that Springhill Suites usually provides a very comfortable experience. This particular location was somewhat less than our previous experiences in other locations. The mattresses on the beds were thin and "stiff" compared to other locations that often have pillow-top mattresses and, therefore, not comfortable. There was peeling wallpaper on the walls. Although there were THREE of us registered for the room, there was only ONE bath towel, three hand towels and one wash cloth available. In addition, there were stains on the carpeting and the refrigerator was not cold. Because we were only staying for one night (and arrived relatively late) and then leaving very early, we did not have the opportunity to partake of any food options available. The hotel receptionist told us that a buffet breakfast would be available but we were leaving before it started. Linens "seemed" to be clean, but who really knows how well they are "sanitized?" The hotel website indicates that they are practicing recommended "protocols," but, again, how do we really know for sure that they are -- other than that all personnel with whom we came in contact were wearing face masks.

  

• MattBrown81

  08 marzo 2021
  Seen better days (and nights)

  I was hoping to give this review directly to Marriott in a post-visit survey but it never came. We stayed here for 2 nights in February. The good: Friendly staff (only one person at desk/lobby. Place and rooms kept very clean. The bad: Greeted by Marijuana smell in the lobby through the elevator on the 1st floor. Queen beds were very uncomfortable and sagging in the middle. Pool was closed due to covid but website made no mention of this. Continental breakfast options were VERY limited. Muffins, fruit and oatmeal packets were about it. We've stayed at many other resorts during the pandemic with much better options. Overall this place is clearly operating on a limited budget and is sadly below Marriott standards. It appears to be appealing only for this who want to use the nearby casino while paying less for a hotel and getting a good contact high. We love Marriott but will not be back.