Splendid Inn Pinetown

Comentarios destacados

• terrenceramkissoon1

  24 julio 2019
  Not very impressed

  The first thing you see as you walk towards reception is a swimming pool which I won't even think of jumping into. The pool looks brown in color clearly through a lack of maintenance. Very friendly staff and decent dinner. Rooms are fairly comfortable until I needed to take a morning shower. I woke up at 7am to get ready have breakfast and make it to a 8:30am meeting only to not get hot water in the shower. I contacted reception twice and the second person eventually got back to me and informed me that the hotel has a problem with hot water when to many guest bath at the same time. She advised me to wake up earlier to get hot water. So it was a winter cold shower for me. Not impressed. 2 of my colleagues had the same shower experience. I have used this hotel before and the quality keeps dropping with every visit.

  

• P_Molefe

  25 julio 2019
  Can do better

  The service has somewhat improved compared to my last visit in march. This time i stayed for 2 weeks and it was Okay. However, housekeeping staff needs some refresher course to remind them how to do a better job.

  

• Larina M

  11 agosto 2019
  Venue for an international sporting event.

  We spend some time at the hotel this past weekend to get a feel of what to expect for a large international sporting event. My advise to anyone is to stay away. The rooms are well fitted with good quality furnishings. On arrival we were handed our room key, and only once the receptionist saw us carrying our luggage did she offer us a porter. I was quoted three different rates for our stay. I paid for the accommodation, and when we arrived I was told we had paid R100.00 short. At around 12.30 in the morning a bunch of locals arrived and began having a part in the couryard below our room. No effort was made by hotel staff or security to remore these poeple or quiet them down, in the morning when we left, they were still there, and the attitude of the staff was one of "we don't care". This is not what I paid R1360.00 for, nor can I bring guests from all over the world to. As a result of the expierce we had at this hotel, we have decided not to take the event there. Please management make your staff aware that you have lost a world recognised event. To any travellers or tourists, I would reccomend that you go somewhere else.

  

• MatshidishoL

  17 febrero 2020
  Almost Home Away for Home

  I've been visiting Splendid Inn for business travel for the past 2 years, staying an average of 1 - 2 weeks at a go. Overall, the stay is OK until day 4-5. at that point you start noticing certain patterns: 1. Day of arrival is always a mess, due to the slow check in. And the fact that we usually arrive as a group (about 33 people), with only 2 receptionists on duty, assisting with manual check in. Maybe check in is facter with smaller groups. but there i a need to improve the check in system. 2. The ROOMS: well, they are spacious. However, because all rooms have carpets, some rooms to have a stench due to either mould or dampness. Becarefull when selecting a room. 3. AIRCONDITIONERS in Rooms: you cant adjust the settings of the airconditioners. all you can do is to switch them on and off. 4. The hotel does not have a lift to take you to the next floor, so if you are a heavy packer, note that all luggage will need to be carried up the stairs. 5. Restaurant: On arrival the food is always amazing, however, over time the food becomes a routine. Some chefs do their best to cater to the different needs of guests, while other impose their preference on you. Depending on day guests being hosted at the conference venues, that also affect the type of lunch you recieve. The restuarant can do better by widening options for guests, such as providing starters and more vegetable dish options. The food becomes monotonous after 3-4 days as there is little creativity that goes into meal preps. it is also important to note that in our last visit, we did have 2-3 days of decent food, as management was being hosted during the period, we even had cheese platters, soup and a variety of fresh bread rolls :) Oh.....Did i mention they make the meanest croissants for breakfast?!?!? 6. Noise at the Pool Area: The pool area is right next to Reception, and there are incidents where there would be groups socialising at the pool area until late hours in the night. Management should come up with ways to control access to the pool area after 18H00, because when a group is making noise then the entire hotel is deprived from having a quiet place to relax in. 7. LOCATION: The hotel is conviniently located, right in front of a shopping centre, and close to UKZN, Pavilion Mall and the city. And if you have acces to a car, you will happy that most places are easily accessible, with most being approximately 20KM away (e.g. Durban, Durban North, Westville, Kloof). And the area where the hotel is located is quiet and peaceful. 8. HOUSEKEEPING: Where to start? This area needs serios improvement. all the housekeeping does is to straighten the bed, put back towels in place and ...... maybe refil toilet rolls. I think that i might just need to bring along my own all purpose cleaner during my next visit. So it would be nice if a toilet brush will be provided in the rooms. 9. HOSPITALITY: The hotel staff is very friendly especially Nandi, Sis Mpumi, Rasta, Bab Charles, Bab Jabu, Lee-Ann, and some Chefs (just forgot their names). and also the ladies that serve as waiters in the restuarant. Everyone is friendly and welcoming. They are always ready to assist guests, and alway give feedback on things asked. 10. WIFI: Slowesr WiFi ever. very frusrating Despite everything, the stay at the hotel is pleasant and caters for business travel. main areas of improvement are the Hosekeeping and restuarant. Besides, i think that Splendid Inn is probably the best hotel to stay in when visiting Pinetown.

  

• P_Molefe

  12 febrero 2020
  Somewhat Improved

  What's great is the fact that the pool is now clean and you can swim. The restuarant staff is still efficient and friendly. The food is okay but can do with some creativity from the chef's side (a 2 weeks stay with the same food on the menu) can be boring. However, during my previous visit the kitchen staff tried to accommodate my dietary requirements. The hotel really needs to improve how they handle group check-in, there current system is a nightmare. I honestly give up on the housekeeping staff at this place.