Spa Eastman

Comentarios destacados

• katyakrishna

  27 julio 2019
  Experiencia interesante.

  Voy a hablar primero de lo positivo. El lugar es muy lindo y estás en la naturaleza, todo verde y bien cuidado. El spa muy bien también. La calidad de la cocina merece un buen comentario, comimos fantástico! Bueno, pero no todo nos agradó, que puedo decir, estos portales están hechos para expresarse y me gustaría comentar ciertos temas. Primero: mi marido y yo nos hemos sentido en un entorno poco amigable para los que no hablamos francés, he encontrado resistencia con este tema, entiendo que debe ser por la cuestión histórica y tal vez política y cultural pero nosotros sentimos esa resistencia y no fue agradable, si no hablamos francés, que podemos hacer? Si ven que no hablas francés en general te ayudan con el inglés pero en algunos casos sin mucho entusiasmo, ésta solo es mi experiencia y cabe decir que nos encontramos gente muy agradable como Audrey que nos acompañó en un paseo que fue encantador! O Kasia, más simpática también. En restaurante la gente menos servicial de lo que podría esperarse, salvo un camarero joven muy simpático. El servicio demasiado lento! Luego creo que también se pasan con el silencio, esta bien descansar y desconectar pero por momentos perdia naturalidad. Las actividades bien podrían incluir un poco más de yoga y tal vez una clase de baile? Tampoco hay que pasarse de serios que no hay nada más terapéutico que reír!

  

• Lou787

  03 marzo 2020
  Marvellous stay!

  Great space, beautiful rooms, superb food, classes and conferences are a wonderful plus. This place is a gem. Saunas and pools are the cleanest you can imagine. Personnel is warm, knowledgable, and efficient. And the restaurant! Soon good!

  

• H6879QEpierrel

  03 julio 2020
  Great relaxing experience!

  The Spa Eastman reopened after closing due to COVID. I have not come for years, and it's a great experience. Even with social distancing guidelines, it is a fantastic day with my wife. We took a day special with a meal and a treatment and we enjoyed it very much.

  

• Julia F

  30 julio 2020
  Save your money because there is ZERO relaxation.

  The customer service is terrible, the treatments are mediocre, the food is decent and the cleanliness is 2/10, which during a pandemic is unacceptable. We met other individuals who were checking out early due to the same experiences.  I highly DO NOT recommend this place, save your money because there is ZERO relaxation.

  

• SoulRiseGigi

  30 agosto 2020
  Dehumanizing, poisonous customer service

  My experience at Spa Eastman was one of the most emotionally poisonous, hurtful, disempowering stays of my life. I entered with the intention to rest, surrender and restore. However, 2,239$ CDN later, on top of the Tim Hortons and corner store expenses I was obliged to add in order to have snacks and enough hydration (no drinking water during my 4 day stay in my room + terrible customer service at the restaurant/bistro), I feel depleted and psychologically burnt out. Every time I tried to kindly communicate with the reception by cellphone or e-mail, or even in person at the front desk (there is no way to contact anyone from your room), I was either ignored, put on hold or barely served. When I booked a meeting with one of the coordinators to organize workshops and conferences for 2021, ahead of time, and confirmed the logistics of the meeting, I was left hanging at the persons offices doorstep without an e-mail, a call, a note, nor an apology. Except for a handful of magnificent souls and DEEPLY caring nurturers I came across during my stay, the management and 90% of the restaurant staff left me baffled, feeling confused and disrespected. The whole experience was a mix of gorgeous scenery and beautiful nature and a highly dehumanizing, terrible customer experience approach. Either it was passive-aggressive, manipulative or dry, or it was overtly abusive. I waited 5 days for someone to reach me, contact me, and try to repair. I had even sat down with the owner of the spa to talk face-to-face. I will spare you the details because I have integrity, and I dont want to make things messier than they already are. Lets just say I left her office feeling very weird about it all. Result: nothing. No shame in their game. They are very comfortable keeping up their disguise and overcharging clients for little to no kindness, respect and basic human decency. Enough is enough.