Southbank Hotel Jacksonville Riverwalk

Comentarios destacados

• 427miguelv

  26 noviembre 2016
  The worst Service experience ever!....never come back again!...

  Simplemente la experiencia fue horrible desde un inicio !..las señoritas colombianas y puertorriqueña de la recepción lo peor qué hay !...bueno , un bello boy también se portó como un patan cuando le Pedimos nuestras maletas !...el hotel viejo , mal mantenido , sucio , ruido por remodelaciones , las maquinas de refresco fuera de servicio !..en fin un desastre !...el único que siempre mostró actitud de servicio en todo momento fue un guest service llamado Edgar !...lo demás en verdad arruinaron mi estancia y exeriencia como huésped. Si vienes a Miami beach busca otra opción.

  

• ivoo30

  02 julio 2019
  Great

  Cheap price and great service. Nice rooms. Highly recommended. Altamente recomendado. Los precios son baratos y el servicio es de primera... access to the river walk. Hay acceso al area de caminar del Rio.

  

• rpoli12

  09 enero 2021
  Definitely not Marriott standards!

  Im a bonvoy gold member and i was very disappointed from check in ! The front desk girl was very rude and didnt even offer my water and told me nothing about this hotel! Then I got to the room and it was disgusting dead bug in the bed and sheets that didnt even fit the bed also the chair looks like it was chewed up I complained and she told me there were no other rooms available but it showed availability online ! Next morning I called and left a message with Mangement and heard nothing back ! The room was dirty I will post pictures and the cleaning girl walked right in and stared at me ! I yelled and said get out now! Again called the front desk and nothing was done I was pissed and just wanted to check out!! Only one night and never again!

  

• MarieS817

  26 enero 2021
  Gross

  I should have paid more attention to the reviews but my company likes us to use Marriott brands over others. I have Diamond Elite MarriottBonvoy but since the front desk check in guy never bothered to recognize me as so upon check in, I had to remind him. Didnt matter. He could have cared less Room is ok. No Do Not Disturb sign on door. Had to ask. Covid precautions seem to be masks always and hand sanitizer bottles by the doors. Fitness center is gross. Was there fir maybe 10 mins alone. Equipment dirty. Only paper towels and a can of disinfectant spray to wipe disgusting dirty equipment down. When someone else came in to workout maskless I left. Apparently free breakfast was to be a granola bar and prepackaged items. Decided to take the points If this hotel is under renovation and want to be a stellar brand, they need to either shut down until the renovation is completed or step service up a notch. Not impressed especially that it doesnt seem clean and taking appropriate Covid precautions.

  

• 688laurels

  03 marzo 2021
  Disappointed Hotel Stay

  First stay at Downtown Hotel in Jacksonville, Florida. Hotel fell short of the Marriot Brand. Rooms small . Not nice for the price paid. Expensive. .Unusual odor in room. No microwave in room . Hotel understaffed. Recommend checking out other hotels in the area.