South Pearl Resort & Spa

Comentarios destacados

• deoviedo

  28 agosto 2014
  Penoso servicio y sucio

  No limpian las habitaciones, solo doblan las sabanas y recogen la basura, estuvimos cuatro dias y no nos cambiaron las toallas. La ubicacion es buena pero mejor ir a otro hotel cercano, el servicio pesimo. El restaurante que se supone cierra alas 23:00 a las 21:00 la cocinera dijo que no cocinaba mas. Y no nos dijeron que en los alrededores habia otros sitios, fue el dia que llegabamos y el hotel esta en una playa que parecia que no habia nada. Puse una queja, pero no recibimos ni disculpas ni nada. Me cargaron mas de lo que costaba el hotel en la tarjeta de credito y me lo devolvieron en monedas al dia siguiente, bueno pues al hacer el check out, el de recepcion decia que debia ese dinero.

  

• kamarkov

  13 julio 2018
  Don't bother with this place

  Terrible place, booked and confirmed my reservation over 5 phone calls during 2 weeks just to find out that there is no room for us upon arriving at the hotel. There was a baby cot reserved on my name however! Staff is just terrible, unpolite and unprofessional.

  

• kristinadpetrova

  15 julio 2018
  Very bad experience with the hotel

  We were very dissatisfied with the hotel. The personnel was unfriendly and incompetent. The facility was in bad condition - the door of the bathroom couldn't close, the curtains were too less to ensure privacy not only in the room, but in the bathroom as well (a window in the bathroom without a curtain...). I wouldn't recommend!!!

  

• Anna A

  22 julio 2018
  Dirty rooms, stains on the sheets, undertrained stuff

  Good location but unfortunately this is all this hotel has to offer. Although its advertised as a resort and spa with 3 stars, this thing has little to do with it. Lobby and reception are well designed but dont let this fool you. Once you go to your room you find poor maintenance, dirty rooms, stains on the sheets, dust and sand everywhere, leaking ACs and more. The stuff is definitely undertrained or/and incompetent and has zero customers oriented behavior. When booking a triple room one expects to find all ready and set for 3. What a surprise was to find bed and towels for only two and the couch without any sheets on it and all dirty. After asking multiple times to make the third bed it was extremely disappointing to find out late in the night that actually you have to make it on your own. No apologies, no excuses- here are your sheets (you even need to go back down to the reception and take them from there), go on and do it by yourself. Would never come back here, neither would recommend it to anybody.

  

• 926annamariap

  30 agosto 2019
  Dirtiest hotel i have ever seen

  This is the dirtiest room i have ever seen! I asked the receptionist to trll the maids to clean our room while we were on the beach and when we came back it was obvious no one had even been in the room as our beds werent even made... these pictured were taken after i asked for the room to be cleaned.. even the bed sheets had yellow stains on them