Sotogrande Hotel and Resort

Comentarios destacados

• Rocio M

  15 julio 2017
  Horrible, el peor hotel en el que he estaso

  Nos alojamos aqui mi pareja y yo 2 noches guiados por las fotos , no reserves aquí nunca! La comida es horrible, el personal es nefasto , deficiente , no hay nadie que sepa explicarte a donde ir , como ir , no te dan mapas , tienes que pedirlo, y cuando les preguntas en ingles te ignoran , los precios de la comida altisimos , la piscina sucia y antigua , todo horrible yo no le daba ni dos estrellas.

  

• tingdiver

  24 diciembre 2019
  Bring your own pillow, Wi-Fi and hot shower

  Never have I ever experienced a 'hotel' that truly misrepresented itself on booking websites (Agoda). Where do I start? Location: Terrible. It's inside a private residential subdivision. Getting in and out of the vicinity will require cabbing it every time as the surrounding area is not really very pedestrian friendly. Facilities: gym and pool are in separate buildings from the hotel. You have to cross the road to the neighbouring resort which I think belongs to the same owners (Sta Lucia). And the state of that pool! I've seen public pools cleaner than what they have. Fixtures are all also old and poorly maintained. You can tell the management no longer cares about keeping this place presentable. See pics of even small things like toilet paper holders, sink, electrical outlets... Speaking of the pool, staff in the area weren't wearing uniforms so you can't tell if they worked for the hotel or not. I also got solicited by a boatman who I thought was another guest to go island hopping. Ironic because the clubhouse where the pool is has a gated entrance in front with guards who check if you're really a guest or not. But the back side of the building which is sea facing apparently can easily be accessed by boatmen looking for customers. Wi-Fi: Poor to non-existent. I thought being upgraded to a 1-br suite was a plus but apparently the Wi-Fi signal can't reach the bedroom so no Netflix prior to bedtime. The fastest speed I got was 120kbps... really laughable and extremely disappointing considering I booked this for the free Wi-Fi because I had to work. If you have business to do in room forget this place as the Wi-Fi sucks. Room: While suite is spacious, it is pretty old and the bed cleanliness was highly dubious. The pillows were some of the hardest I've ever slept on and while I found a spare one in the cabinet, not once did housekeeping even put a pillowcase on it! So basic... Electrical outlets were few (had to request for an extension cord) and not all the lamps connected to the light switches so at night I had to turn off each one INDIVIDUALLY if I wanted darkness. And contrary to what was advertised the curtains ARE NOT black out curtains. Nor was there any ironing facilities as listed on my booking. But the worst offence of all was the LACK OF HOTWATER IN THE SHOWER AND TUB FAUCET. If you want hot water, you have to turn the nozzle all the way to the left and it will slow the water flow down to a trickle. When I complained to the engineering staff they said they can't do anything as the heating system was centralised. Like that was my problem. I seriously considered switching hotels simply because of this. Over all, based on my experience this hotel barely makes it as a 3-star hotel... even the breakfast food looks like something they just buy from supermarket. Oh and the restaurant is so small that if you lose out on an indoor table during busy times, you'll be forced to sit outside where THERE IS NO SHADE AT ALL and you are directly on the eastern side facing the sun. The only saving grace of this hotel is the friendly and accommodating staff (except for the gym staff-- a guy who also doubled as the entrance security for La Mirada condo where the gym is) seemed annoyed every time I asked for help with the stationery bike machine. Otherwise, this hotel IS NOT WORTH THE PRICE PAID FOR IT (over S$100 per night)... I've stayed in faaar better places in Cebu City, Bali and Bangkok for the same or cheaper price. Avoid at all costs unless you have no choice!

  

• ChristofferDK

  06 enero 2020
  Nice but lifeless

  This hotel is closed in in a compound, so if you want to experience the Philippines then do not choose Sotogrande. It's an okay hotel, however, somewhat expensive and you need to take a taxi to go anywhere. Sotogrande has a bed, a bathroom, a restaurant and friendly staff, but besides these basics, it is a lifeless hotel detached from any Philippine warmth and experiences.

  

• Kohdunebuls

  06 febrero 2020
  ...

  ? .. ! I looked at the photos of the suite and I was so happy that I made a reservation here, and they told me to wait for you to check in and give you a deluxe room.Do you think we are fools?I almost slept in that room if you hadn't told me. I told you again that I had reserved a suite for you to wait. The two rooms were quite different, but all the staff at the reception were unfriendly. I thought even a foreigner wouldn't know!I'm very angry.

  

• AsiaHasia

  14 noviembre 2020
  Not the best

  We stayed here 2 nights with my girlfriend. The staff is very friendly, the room was good and clean. Generally the location is not the best and the restaurant staff of the Hotel is not professional. I would not come back.