Sorriso Thermae Resort & Spa

Comentarios destacados

• MariaZMardelplata

  14 octubre 2013
  Habitacion standar

  las habitaciones standar estan 2 calles por carretera fuera del complejo y muy pequeñas con entrada fea y calle no asfaltada. los recepcionistas fueron los unicos que nos trataron mal y no nos solucionaron el problema pues en su pagina este GRAN detalle no lo especifican

  

• lomen2

  16 marzo 2016
  Comodo hotel para termas

  El hotel esta distriubido en varios edificios. Pedimos con vista al mar y era lejos del edificio principal y siendo a 10 grados la temperatura, habia que caminar la abierto unos 400 mts , en verano no seria inconveniente. Tienen termas y piscinas adentro y afuera lo cual es muy conveniente en cualquier momento del año. Tiene buen serivicio de spa . El personal es muy cordial. En las noches tienen musica al vivo y se baila . Tienen servicio de restaurante por un monto varios platos bastante buenos.Problemas con internet que se va la linea cada 15 minutos y no es facil volverla a tener. Los amigos que fueron a una habitacion en un piso abajo tuvieron dificultad con internet y cable . Habitaciones limpias y comodas.

  

• JoseM10299

  04 mayo 2017
  Personal amable y servicial

  Estado aquí por una semana con mi novia y familia El hotel esta distriubido en varios edificios. Tienen termas y piscinas adentro y afuera lo cual es muy conveniente en cualquier momento del año. Tiene buen serivicio de spa . El personal de la spa es muy cordial y qualificado. En las noches tienen musica al vivo y se baila . Tienen servicio de restaurante por un monto varios platosmuy buenos. Una estancia encantadora en una fantástica habitación con vistas al mar El hotel tenía servicio de transporte gratuito desde el puerto de Forio Personal amable y servicial gracias a todos!!

  

• javierjoser

  26 agosto 2018
  Casi perfecto

  El complejo está muy bien, todas las piscinas son termales muy cuidado todo.Lo único que no nos convenció fue la habitación,era un poco anticuada y para ir con un niño muy cerca de las fiestas nocturnas hasta las doce de la noche.Por lo demás todo bien la zona perfecta y el hotel te pone transporte gratuito a la playa y a Forio.Media pensión bien.

  

• 425luanaa

  02 septiembre 2020
  Hell away from home

  From the reviews and photos I was expecting a whole different level of service. On our arrival we where checked in by sad and straight faces, not a single smile. Unhappy staff. We where walked to our room where we had specifically asked for separate beds. The room was tiny, dingy and dirty with a double bed that could not be separated. The toilet seat was completely broken and when I sat on it, it near slid off with me on it. We called the reception to fix the problem and housekeeping arrived with an attitude. We then called the booking agent and after a while the assistant manager appeared offering us to move into a room in the adjacent hotel just for the night and promised to show us a couple of rooms the next day to choose from. Not a word of apology. The room we where temporarily put into was better, but still not a 4 star standard. So many beds for the space. The safe was not fixed, no full length mirror. The plug in the bathroom was hanging off the wall and one of the curtains had been removed. The pool area was packed with people regardless of the Covid health regulations. Not a lounger to be had. Dinner was more like a boarding school refectory with fancier tables. Your next meal was to be noted on a photocopied list left for the next day. The next day we where expected to meet at reception at 11.30 and then where shown the rooms after an hour of waiting. Finally got a room worthy of a 4 star hotel. Sea front view and just what we had expected in the first place, we paid 100 per night, the equivalent of almost R2000.00. The pool area remained a crowded and noisy space for the whole week of our stay. We put towels on the loungers in the early hours of the morning to get to lie by the pool the next day. A huge wet hotel carpet was hung over the railings above our room one day and dirty water poured onto our balcony where I had been working with my computer and papers and my designer beach bag was ruined. I called for them to come and dry, but no one ever arrived. On returning in the evening to our room from a beach dsy we found the room was not made up. We called the reception and they offered to send some clean towels which arrived after half an hour. No apologies for the bad service. St dinner our food was brought to us before we even got a chance to order drinks and often recieved them once we had finished eating. If you are looking for a culinary experience this is NOT the place. Sadly our check out was just as unfriendly as the check in and the staff just stared into space as I kindly listed all our mishaps during our stay. The bar cocktails where the worst I have ever had. Definitely not value for money. I will never return to Ischia thanks to this very bad experience.