Sonnalp

Comentarios destacados

• Claire N

  16 febrero 2018
  Nice staff and rooms, food need work!

  We had a week here in Feb and it is rated as 4 star. It was quite expensive. The staff were lovely and helpful and the rooms were a nice generous size compared to some I have stayed in. Nice hot bath and showers and bar man very friendly and happy to make tea and hot water for fussy people (as well as cocktails) however I thought the "wellness" area was one of the smallest and uninspirational I have experienced over the years and the food was only very average. I would expect to have table service for a 4* hotel but self service can be handy when you are vegetarian and they don't provide anything for you. One night I was only offered chips So cold salad bar for me most of the time, which was nice to be fair. A gripe of most breakfasts these days in ski hotels are the coffee machines. Just too small and slow for amount of people. This hotel had a hot water urn and a coffee urn but neither were put on in time so were never hot enough when most people were getting breakfast! Bit disappointing. There is a shuttle service to the nearest lift and on our first day he kindly took us to our ski hire shop too. Lovely resort. Not sure I would stay at this hotel again - not for the price we paid at least.

  

• AliM4952

  04 marzo 2018
  Not great

  Just back from a week at the Sonnalp with some friends and overall the experience was pretty patchy. Don't expect a 4 star hotel. It certainly is not that. A lot of basics you would expect in any hotel, let alone a 4 star, just weren't there. The management needs to improve the standards considerably. The behaviour of some of the staff was just bizarre. We arrived at the hotel just before 8.30 pm and had to struggle up the front steps with our ski luggage watched by the reception staff. No one mentioned we could have gone in via the ski room under the hotel and used a lift. We were hurried into the restaurant being told that dinner finished at 9. And it did - literally. Tables were cleared around us a feature which continued throughout the week. Going to our room the separated twin beds we had specifically asked for were not there and there was just a double bed. On reporting this to reception their frankly astonishing response was to deposit a crumpled sheet in the corner of the settee and leave us to get on with making this into a bed ourselves. They could not have been less interested or helpful. We received an apology and the issue was resolved the following day to our satisfaction but it created a very bad first impression The food was a self service buffet every night which didn't bear much resemblance to the menu on the table. There was a choice of salads and dressings every night and main dishes then served from stainless steel containers. Some of it very good. Other bits of it less so. Although we went in for dinner pre 8 pm dessert ran out on more than one occasion. On the whole the waiting staff were pleasant and helpful. The rooms were fine. Mine was at the front , south facing and had a great view of the slopes. It was a pleasant and spacious double but bits were falling off including door handles and bits of the shower in the ensuite. The room temperature seemed very inconsistent and on occasions downright cold. The supply of hot water in the rooms was equally inconsistent. Don't shower after 5.45 unless you particularly want a cold shower. The front door was often open which meant a cold draught particularly in the large bar area which was pretty soulless and lacking in atmosphere unfortunately. Not the cosy space you wanted after a dinner which finished promptly at 9 and with little else around the hotel in the way of alternatives. The young girl serving in the bar who had been there only a few days could not have been more helpful but she had her work cut out trying to cope on her own. The hotel is not far from one of the main lifts but it is up a very steep slope and would not be easy to walk up or down in ski boots if icy. We took advantage of the shuttle offered for an hour in the morning and afternoon. It takes just a few minutes to the Zwolferkogel lift. The drivers were very pleasant and helpful although one day we waited for 30 mins in extremely cold temperatures and ended up phoning the hotel to find out what had happened. A taxi finally arrived. I wouldn't stay here again

  

• smalier

  08 marzo 2018
  Great time

  Great hotel with friendly and efficient staff who spoke just enough English but you were very much in Austria , the bar staff being excellent. The rooms were good with spectacular views. The pool and health facilities were also very welcome. The hotel being on a short slope offered a shuttle bus to the lift but really only a couple of minutes walk, the Resturant was always a friendly place to be and the food being plentiful and ski oriented rather than al a carte , all in all would defiantly return

  

• moominmobile

  31 marzo 2018
  Lovely hotel in Hinterglemm

  Stayed here for a week snowboarding. Great hotel with well appointed rooms, great bar and restaurant and bonus of swimming pool and sauna. Rooms were clean and maintained daily. Nice bathroom with bidet too. Not sure why others have been complaining, as there is nothing wrong with this hotel at all. Clearly others had higher or different expectations! Would love to stay here again, as it is very close to the Zwölfergkogel gondola. The hotel even run a minibus there every five minutes.

  

• LOLion

  17 marzo 2018
  A lovely holiday

  We had a lovely time staying at this hotel and, whilst it's not perfect, there is much to recommend it. The room we had was lovely, very spacious and nicely decorated in an alpine style, with a great view and very comfortable beds. The hotel is very attractive and there is a large bar for apres ski or dinner drinks. The food was pretty good, especially the soups and puddings and was served by a very funny chef. And breakfast was great. The restaurant staff were lovely, very friendly and welcoming, they really looked after us. The steep slope back to the hotel is really not that steep or long. We had a brilliant week of skiing and were very happy to be staying in this hotel. The only negative was the lack of hot water in the evening, which was a shame and is what would put us off staying again. But the lovely atmosphere and staff made our week very enjoyable.