Songbei Shangri-La Harbin

Comentarios destacados

• desdebaires

  08 febrero 2019
  Mala elección

  Es difícil planear un viaje a Harbin en enero, en pleno invierno. La elección del hotel es fundamental. Este hotel está ubicado en un lugar alejado del centro donde se imposibilita la posibilidad de salir a caminar. El edificio de afuera es muy atractivo , no asi su interiorismo, es bastante común y recargado. Las habitaciones están bien diseñadas y el cuarto de baño es cómodo. Tienen un restaurante bufet donde hacen de todo y nada demasiado bien. El gym es práctico y cómodo. El problema para un opccidental es encontrar alguien en el hotel con el que se pueda tener una conversación en inglés. Lo tuve con el desk manager cuando llegué y luego fue casi imposible la comunicación. Al concierge que no habla inglés le pedí que me contratara una guía angloparlante para una visita de un día ( a modo de poder conocer y entender la ciudad) La guía en cuestión no era guía y ciertamente casi no hablaba inglés. La visita fue penosa y yo me sentí estafado. Cuando volví al hotel para hablar de esta experiencia me encontré con que no había nadie con quien hablar en inglés. Al día siguiente luego de algunas gestiones logré tener una charla con una manager quien se disculpó y compensó los problemas que había tenido con la "no" guía que el concierge de este 5 estrellas me había conseguido. En definitiva no solo tuve problemas sino también se me dificultó mucho poder enfrentarlos y resolverlos por los motivos antes mencionados. Una lástima pues la razón por la que elegí Shangri-la es la excelente experiencia que tuve en el hotel de esta cadena en Ulaam Bataar (ver crítica). Cuando uno crea marca y cobra precios de lujo internacional hay que estar a la altura de las expectativas que vende. En este caso, pues, no fue así.

  

• STEFAN L

  19 enero 2020
  Great new Hotel

  The Shangri-La in Harbin is a new Hotel with excellent service and good location to reach the festivals. We had a short conference and nearly all was perfect. Only little negative points were the english knowledge of the staff and also the breakfast wasnt too great (Dinner in contrast was excellent). Also the Horizon Club was soso However, Hotel in general is highly recommended.

  

• EELSM

  26 enero 2020
  Great Stay in Harbin

  We were choosing between the older Shangrila and Songbei Shangrila for our December trip to Harbin, we picked Songbei because it's newer and its location, which is away from the city. It's indeed a reasonable assumption that a newer hotel is better in hardware. In China where even a year makes a big difference in hotel features. Songbei Shangrila did not disappoint us as it exceeded our expectation in both room and food quality. We booked a room with river view and lounge access. The hotel was also quite close to the site of ice and snow festival which was an event not to miss if your visit Harbin in the winter. Hotel offered shuttle bus to town and to a few more tourist spots. Our room was spacious with large windows faced the Songhwa river. Beds were extremely comfortable and there were plenty of drawers to store our winter gears. This feature was often missed by many of Shangrila's competitor but it is so important for guests who intended to stay more than 3 days. There were also many towel racks, which came handy for us who care about water conservation and do not wish to have our towels washed everyday. We had light dinners at the lounge couple of times and it was not fancy but satisfying. Chinese restaurant Shang Palace was a class of its own for Harbin, we had a sumptuous meal and the price was totally affordable, a good recommendation if you fancy Chinese food in this part of China.. Breakfasts were served in the coffee shop and it again, exceeded our demanding taste There were good variety choices for local and international taste. Harbin was a super fun town and we really had a good time there. We will soon return to the city and of course, will stay at Songbei Harbin again.

  

• BramblesTravels

  01 enero 2021
  Aiming for 5*, not quite there yet

  The Songbei Shangri-la has potential to be amazing, but lacks the finer detail of a 5* service. The room was nice with amazing views and a comfy bed. There was rubbish by the lifts, which was left for a day and not cleared by any staff. The bar was closed permanently and I hadn't been made aware of this when booking, but the manager sent me a bottle of wine to my room which was a lovely touch. Room service was good though, as I couldn't eat from the buffet. Small details like only having whole milk were disappointing for a 5* hotel aimed at at international market. I would stay here again, I hope staff can be unskilled into improving improving minor details which would make such a difference. Keep trying!

  

• JDBourne

  27 diciembre 2020
  Perfect Harbin experience

  The staff and ambience of Songbei Shangri-La Hotel provided a very warm welcome to my first winter break in Harbin. The room (Panoramic River View) was well-equipped, spacious and very comfortable, with all the usual features and luxuries. The buffet dinner at Café Song was extensive, including Chinese and Western dishes...and included delicious local Harbin bottled beer! Dining highlight was some local specialties at Shang Kitchen - amazing! Fitness facilities are also very good, including a sparkling indoor pool which was just the right temperature. I am looking forward to returning to Songbei Shangri-La in the near future. Thank you to all the fantastic staff for a very memorable stay.