Sonesta ES Suites Schaumburg

Comentarios destacados

• 302mariafernandaf

  02 septiembre 2016
  Un desastre de servicio

  A finales de Agosto estuve alojada con mi familia 3 días en este hotel . En una suite con 2 habitaciones. Las habitaciones están bien . El primer día todo estaba limpio y ordenado. El segundo día salimos de la habitación a las 9.30 de la mañana y regresamos a las 5 de la tarde la habitación estaba sin arreglar, las camas sin hacer y las toallas sin cambiar. Llamamos a recepción y nos dijeron que no hacían las camas y dos horas después nos mandaron unas toallas limpias. Es la primera vez que no me hacen la cama en un hotel ni arreglan la habitación. Creo que no volveré a un hotel de esta cadena

  

• keithsV4056FH

  25 mayo 2020
  Keith, District Manager

  I travel at least three weeks out of the month and stay in hotels all across the United States and by leaps and bounds this is the nicest that I have ever stayed in. Yes, the rooms are large and spacious and very well-kept but the customer service level is extraordinary

  

• kiev42091

  30 mayo 2020
  Home sweet home

  by far one of the greatest places ive ever stayed. They go above and beyond to make you feel as if it's your very own condo. Convenience comes standard. Kitchen is fantastic. I baked and cooked plenty during my stay. Staff was beyond friendly. Especially Tori! She brings the sunshine to any room :)

  

• rusin0905

  25 julio 2020
  Ruslan

  They show a clean, renovated room, and move into another old and dirty one !!!! The stench in the room seemed to have burst through the sewer, the oldest linen was stained, the furniture was greasy, even the walls and ceiling were dirty with black and yellow spots. When I went to the front desk to be given the number that was shown, they told me that it was impossible !!!! that these numbers are just to show !!!!

  

• beach020bum

  04 diciembre 2020
  Prefect stay

  Great comfortable stay! Stayed in the two bedroom. Loved the blackout curtains. Stayed here for four nights during the thanksgiving holiday. Got to prep some thanksgiving dishes in the kitchen. Used the dishwasher daily. Loved that the family had three TVs so there was no fighting over what to watch. Very quiet. Covid precautions in place. Brown bagged breakfast to go: water bottle, apple, wrapped breakfast cake or muffin, granola bar