Sonesta ES Suites Dallas Central Expressway

Comentarios destacados

• ladenam2020

  12 octubre 2020
  Excellent customer service

  The staff was very pleasant. They made me feel extremely welcome. I requested extra items and they were brought to me in a timely manner and always with a smile. I will definitely stay here again and recommend it to others.

  

• Maile2020

  20 octubre 2020
  Front desk people and all on property were wonderful!!!!

  Room was good. Had a suite. Very clean! Some road noise, but then a great location across from a center with CVS & Tom Thumb, etc. Dealt a lot with Adrian Lopez - he was super helpful. Maurice Kimble, assistant general Manager, was also very helpful and pleasant! There were several other front desk people, but don't have their names. The maintenance team was at my door instantaneously when I called for something to check.

  

• XTslayer

  21 octubre 2020
  Above and Beyond

  The hotel was very clean and the staff was very friendly. A special thanks to Assistant Manager Maurice. I reserved a room at this hotel because of its proximity to my wife's appointment, previous customer ratings, and it had an outdoor pool. My wife was really looking forward to the warm weather and outdoor pool. I contacted the hotel to discover the pool was being closed that day, our check in day. I merely asked Maurice if my wife could use a pool at a nearby property. He asked for my number and to give him a little time to see what he could do. Maurice called me back to inform me that he delayed the closing of the pool, so my wife could use it. It is employees like Maurice, that has made Marriott my primary hotel choice for many years. He is very polite, professional, and went above and beyond for a customer he did not know.

  

• 614malaniel

  16 noviembre 2020
  Complete Satisfaction

  I was in Dallas for all of October and most of November for work. The rooms are very nice and clean. The beds and couch are both comfy. I loved that I had a kitchen so I didnt have to eat out all the time. The best thing though was the staff. They all were super nice and greeted me as I came and went. Very nice when youre away from family that long. Lanecia, who worked the front desk, even took it upon herself to make me a list of one of her favorite restaurants for me as I had mentioned wanting to try some new places. Will definitely stay here if ever in town again.

  

• windycityjp

  09 febrero 2021
  Ok hotel , convenient location

  I had two stays at the Residence Inn Dallas Central Expressway last month. My first stay was ok, but the shower curtain had mold all over it. Since we are living in the time of COVID and I had already sanitized the room myself, I didn't want anyone entering the room. So, I waited until after my stay to let the front desk know. I understand these things happen, but I would hope they would do a better job of checking. My second stay was a week later and uneventful. I've stayed in many Residence Inn's over the years and one thing to note about this one is that it is outdoor entry. Traveling as a single female, I try to stay away from outdoor entry hotels. However, I felt ok overall regarding my safety. Also, the walkways to the rooms are painted concrete, so the days it rained, I had to be extremely careful as the walkways were slick. All in all, it's not a bad hotel. Nothing horrible, but nothing spectacular either. It was located a mile from where I was working for the two weeks and was convenient.