Sonesta ES Suites Atlanta - Perimeter Center North

Comentarios destacados

• Ani R

  02 abril 2014
  Experiencia no grata

  Hace poco nos hospedamos con mi familia en el Hotel Sonesta Es Suites y no fue bueno. Estuvimos hospedados 10 días. Primero, no tenían ascensores, tuvimos que subir tres pisos con todo el equipaje y yo tengo un problema en las rodillas que no me permite subir escaleras, pero me dijeron que no tenían espacio. Segundo, no limpiaban la habitación. Tuvimos que reclamar en dos oportunidades que aseen el cuarto. Tercero, luego de reclamar venían a limpiar pero no tendían las camas. Tampoco me cambiaban las toallas, teníamos que llamar y reclamar. Se rompió el dispensador de papel higiénico y nunca lo repusieron. A veces no ponían repuesto de papel higiénico. Cuando llegamos en la noche después de pasear o hacer compras, las duchas tenían los cabellos de la mañana, demostrando que no limpiaban las duchas. Sólo lo demás. Y por último, el desayuno era bien simple. El año pasado estuvimos hospedados en esta misma cadena de sonesta pero en Orlando y la experiencia fue todo lo contrario, excelente atención, buen servicio de limpieza y el desayuno muy agradable, variado. Pero fue decepcionante en esta segunda visita en Atlanta.

  

• andreiinae

  08 junio 2016
  Idel para estadias largas

  Es un apartahotel que cuenta con todo lo necesario para estadías largas, la atención del personal es muy buena, tuve un inconveniente para reservar una show en el acuario y el gerente se mostró muy atento y ayudó a solucionar el problema, poseen servicios de transporte que fue muy útil para movernos por sus alrededores, el servicio a la habitación es poco frecuente (por ser de largas estadías), hay que hablar en recepción para que realicen la limpieza y cambio de toallas, yo realice unas compras en el Walmart (el hotel puede prestarte este servicio en transporte) y me sirvió para completar el desayuno que ofrece el hotel, me quede por varios dias y para variar el desayuno a mi gusto realice lo anterior, las habitaciones son muy comodas y se puede descansar muy bien, fui en familia y la pase excelente. Volvería!!

  

• hernandezpascual

  31 enero 2017
  Buenisimo !!!

  El chequeo , el desayuno, las instalaciones, excelente. La unica observación que pudiese tener es que deje un paquete de franelas blancas nuevas, sobre la cama y no me avisaron, obviamente no habia opcion de recuperarlas sin embargo opino debieron comentarlo por email. Por supuesto regresaria es una zona muy tranquila y bonita.

  

• 1DogWarrior

  04 enero 2021
  Dump

  Website claims luxury suites, what a joke! We paid over 1000 dollars for 5 days in motel hell. Both toilet seats were falling off, one toilet was loose, kitchen sink was clogged the entire time with no remedy, garbage everywhere in the complex, linens laying around the parking lot, stairs to floors rotting and falling apart (guest even fell through one of them). Filthy walls and doors, couch so nasty I bought a sheet to put over it, chair had a big hole in it part of the rug was frayed and looked like it hadnt been cleaned since the last century. Loud obnoxious guests for 3 days straight who smoked enough weed to kill Bob Marley and drank enough Patron for the entire country of Mexico all while standing outside until 5am screaming, yelling, slamming doors, Running up and down the stairs (apparently they had a 2 rooms) inviting outside guests over who would show up at 4oclock in the morning.

  

• jalenae

  21 febrero 2021
  Horrible

  Me and my two daughters and my best friend and her daughter came in for a weekend stay just to get away, We drove in 7 hours so it was extremely long day. When we arrived it was approximately 6 pm the lobby was locked had to call to get let in that was alarming, I reserved two one bed room suites however when I came into book the guest service man said I only had one. I showed him my reservation confirmation where it clearly stated I reserved two. The man literally gave me the keys said oh well nothing I can do about that. I was appalled!!! I asked was there any other available he simply unapologetically stated no. Now Im frustrated I ask is there anyone else I can speak to again simply no. So I take the key to the room And proceed to at least see if I can make this work. Goes to room one bed one super raggedy sofa bed. It wasnt going to work. So I goes back to my car and proceed to call number on back of the hotel key. The lady at that number was kinder but she said she couldnt help I had to call book it, After 41 minutes I get In touch with book it. They told me if I put my friends name in as guest the second room is probably under her name, he was going to put me on hold and called hotel,That made since so I got in my car proceeded to go back to lobby its now almost 8 pm. Im on the phone with book it I hear the phone continues to ring but no one is around to answer. Book it comes back on my line explains their not answering phone told him I understood cause I was standing there listening to it ring. About 20 mins later guy walks in lobby Im Still on phone with book it so I tell them to call now. They talk 3 mins later he hands me a key says he figured thats what was going on. I was so confused as to why he never suggested it then. I was not impressed with the room at all the pictures were very deceitful. I asked for me and my friends room to be close she was behind me and you had to walk down a dark alley way to get there that had no light. Really inconvenience we couldnt see each other after dark. The shower was dirty as well as dinning room table. And I had towels with red stains on them. About towels and wash rags they was far and few. The room supposedly sleeps 4 however they gave us two towels and. and two face rags. When I walked all the way to the lobby to get more the lady was not kind about it after I called and she told me to walk over. She also said in order to get clean the next day I would have to bring the dirty ones in and exchange. Also they should stop advertising breakfast served that wasnt the case it was a brown sack with an apple, nutrigrain bar, muffin and water. No options you got what you got. Overall Atlanta was great but I will never stay in this hotel ever in any state.