Sonesta ES Suites Ann Arbor

Comentarios destacados

• Rodrigo G

  22 noviembre 2019
  Limpio, cómodo, bien ubicado

  La habitación era amplia y muy bien amueblada. Cómoda, con los artículos necesarios para comer y cocinar. El desayuno incluido era lo esperado, pero el servicio del personal es excelente. La ubicación del hotel se presta para visitar la Universidad o el centro de Ann Arbor con facilidad. Mucha oferta de restaurantes y tiendas a unos metros del hotel.

  

• Q3710HPdeborahs

  01 junio 2020
  Satsfaction

  I have been at Sonesta for over a month and have greatly enjoyed the experience, comfort and service. Excellent all around. The amenities are perfect and the staff are very friendly and helpful. I would recommend Sonesta to other travelers.

  

• 557aprils

  19 julio 2020
  Family trip

  The room was filthy ! The kitchen and bathroom floor were sticky and filthy. Mold on shower curtains. Mold in kitchen sink . This place has not been maintained. Towel rack in bathroom barely hanging on the wall Will not recommend this place!! Mold or tar or nicotine on the lamp shade in the kitchen. Just overall not clean!!

  

• MommaRN5

  27 agosto 2020
  Stayed for a week

  Booked for 4 as we needed to stay close to U of M hospital. No bedding provided for the 2 on the pull out sofa. Only 2 chairs at dinette. Only 2 sets of dinnerware provided. Requested additional towels midweek, was told they were "out of towels". We had requested an exterior entrance room at time of booking, and were not provided that. We were told it's first come first serve for those rooms (depending on check in time). We knew we were not getting in until late, and told them that when we called. Our room was right under the stairs. Elevator was broken. All day/night, people coming and going. Stomping up and down the stairs. Very frustrating. Had to run the air lower to attempt to drown out some noise. The same lady at the desk both times we went to talk to them was not helpful. Made excuses for everything. No help provided for any of my complaints. Disappointing. Not the cleanest, but did my own cleaning and felt okay to stay. FYI: Pool is closed for the season.

  

• cstanfie831

  24 diciembre 2020
  Disappointed

  Hello, I stay at your Ann Arbor hotel about 1.5 weeks ago in one of your 2 story loft suites. I was not pleased with my visit. There were several issues with the room: 1) carpet stains in the living area 2) the soap dish fell off without anyone touching it while in the shower 3) the couch wasn't cleaned because we wiped it down with clorox wipes and removed dirt 4) the ceiling corners in the bathroom were worn and had holes 5) the dishwasher was full of dirty dishes. While the layout of the room is nice, for $250 a night, I should have had to come in and clean the room and the condition of the room should not be worn down. I expressed these concerns to the front desk, but nothing was down. She told me to post a review on trip advisor. This room was not worth $250 a night and I should not have been charged the full amount.