Solofra Palace

Comentarios destacados

• Annon A

  06 octubre 2013
  Accommodation not as advertised.

  Following our recent disappointing holiday at the Solofra Palace Hotel., Since returning to England we have, on many occasions made every effort to give constructive criticism, to the hotel regarding the many facilities which were not made available, but where advertised in detail in the Hotels description of the accommodation available. We paid for the accommodation in full following our formal booking made in February this year. In brief, we booked and paid for 12 days accommodation in a " Deluxe Double " in our opinion, this was no more than an adapted Business Class single / only built in bedside lighting to one side of a single bed., another single pushed along side to unsuccessfully share a single headboard. ( very uncomfortable.) Just one chair to share for twelve days / no separate seating area as advertised. The room was adequate for one person for a few nights. Formal written complaints made regarding rude abusive treatment we were subjected to by a member of the staff management. The Hotel I imagine would be a good choice for a function / seminar / or meetings. I would not recommend a long residential stay. Documented complaint forwarded to the main booking reception and the General Manager Francesco Paesano ., No acceptable resolve has been offered or made to date. Quite surprising really, as this Hotel does have quite a few good features to offer. Will keep our feed back up dated with any developments / redress., when and if these transpire.

  

• JWolff72

  06 noviembre 2013
  Not a lot to choose from

  The nicest hotel in the area but there is not a lot to choose from.... Beds are not very comfortable and rooms are a bit in need of updating. The staff was very friendly and helpful even after arriving late. I would stay again and hope that cleaning was complete and beds were more comfortable.

  

• nildabueno

  04 julio 2015
  Muy bueno pero...

  La estética del hotel es una mezcla de estilo norteamericano ( en cuanto a lo funcional y sin ser costoso) y europeo en cuanto a su decoración (espejos, cuadros etc). La atención del personal fue cálida e impecable.El restaurante era bueno y con precios más que razonables.- Por tratarse de un hotel de esa categoría deberían haber solucionado inmediatamente el problema de transmisión de Wifi en nuestra habitación. Además el desayuno era muy básico, pedí pan y me dijeron respondieron que no había.Además el uso de la piscina tenía un costo adicional de 10 euros por persona!!. Me parece lógico que el uso del spa y los tratamientos lo tuvieran, no la piscina que no era precisamente olimpica ni de gran tamaño. De todos modos, el balance es positivo

  

• JavierS1409

  15 mayo 2019
  Servicio pésimo.

  Quiero destacar el servicio pésimo de este hotel. Fuimos dos personas y nos toco una habitación con dos camas de 80 y una sola mesilla. La ducha no tenía mampara con lo que se mojaba todo el baño si no tenías mucho cuidado. El primer día no tuvimos perchas en el armario, las reclamamos y nos llevaron perchas en las que no podíamos colgar los pantalones. Al siguiente día no nos dejaron toallas para la ducha, las reclamamos y nos las llevaron al día siguiente teniendo que secarnos con la toalla de tocador. En el desayuno los vasos para el zumo son de plástico. Servicio muy malo para un hotel de 4 estrellas.

  

• Corina09876

  23 julio 2019
  A palace hotel

  My husband and I stayed in the Solofra palace hotel for 5 nights. Room is spacious, clean , bed very comfortable and big, bathroom also spacious with plenty of bath amenities. Breakfast in the first floor.at the reception , staff are nice.