Sol Aurora - All Inclusive

Comentarios destacados

• Marite L

  16 julio 2016
  Cinco días para disfrutar

  Después de pasear por Croacia, decidimos, una amiga y yo, quedarnos cinco días en un All Inclusive, para descansar del ajetreo. Fuimos al Hotel Sol Aurora. Las habitaciones, eran amplias, con un pequeño balcón, lo que le daba un aspecto confortable. Las nuestras daban a las cocheras y lamentablemente a veces a las 6 de la mañana nos despertaban las personas que venían a buscar la basura con sus camiones. Tenía una hermosa pileta de natación y también había una más pequeña para los niños. Había siempre una persona que vigilaba a los bañistas y el lugar tenía reposeras y sombrillas en cantidad, para que nadie tuviera inconvenientes. Si queríamos ir al mar, un corto sendero nos llevaba hasta la entrada, donde el Adriático y la arena nos recibían. El parque que rodeaba las instalaciones era hermoso, arbolado y estaba bien cuidado. La comida, desayuno, almuerzo, te y cena era variada, y muy simple. Una vez por semana, algunos huéspedes, accedían a una cena excelente que el hotel ofrecía. Esa cena, de cinco estrellas, nos encantó ya que además había un grupo de músicos que alegraban la reunión. La limpieza buenísima. También aclaro que había ascensores para subir a los diferentes pisos. Si alguien quería alquilar bicicletas, el hotel era quien disponía. Había un trencito que por una módica suma llevaba a la ciudad. Pero lo que debo destacar, es la amabilidad y educación del personal del hotel. Desde la recepción, pasando por los mozos, cantineros que preparaban a toda hora tragos riquísimos, hubo una persona que se destacó, no solo por su educación, don de gentes y rapidez para encontrar soluciones, sino por lo agradable que fue ante cualquiera de nuestras preguntas o problemitas: ella era ANDREA que en su condición de quality manager, nos rodeó de simpatía y respuestas. Así fue que pasamos 5 días para disfrutar y no olvidar. Gracias

  

• LICPFP

  03 agosto 2017
  Vacaciones

  Este hotel es vendido por 4 estrellas y es cuanto mucho de 2/3 Fotos mentirosas distan de la realidad Habitaciones chicas con acolchados horribles camas duras y nuestro hijo durmió en un sofá que no tenía colchón sino una manta debajo Las reposeras de la playa las alquilan no las cubre el Hotel Las toallas hay que pagarlas y cuando te vas en teoría te devuelven lo que pagaste cosa que NO es así por que nos Cobraron Euros y cuando hacíamos el Check out nos devolvieron Cunad moneda local de Croacia y NO Euros y nos dijeron que NO tenían nosotros les dijimos que solo pedíamos nuestra plata entregada por las toallas pero Sin éxito nos fuimos con la moneda local La comida 3 puntos y si bien el personal era muy trabajador levantaban todo rápido antes de los horarios estipulados y había que servirse corriendo para que no te saquen la Comida y quedarte sin comer o sin postre NOOO tiene playa es un playon de cemento lleno de verdín que te resbalas y es peligrososimo Filas interminables de 15 minutos para que te den un vaso de sofá con limón No había gaseosas light No lo recomiendo Pagamos 370 Euros y no es un hotel 4 estrellas

  

• mstidy

  29 agosto 2019
  Not great.

  My hotel room is absolutely full of ants. (See photos). Reception told and cleaning staff have sprayed the room. Told if they return then request alternative room. (Already requested). Majority of the staff very friendly, a couple of them have the I cannot be bothered attitude. Hotel reception staff are excellent and get you checked in very quickly. Bathroom very small so if you are expecting lots of space in here - you wont receive it!! Balcony area dirty (lots of cobwebs) and could do with refurbishment (see photos). Rooms cleaned daily but not thoroughly cleaned. Communal areas immaculate all the time. Grounds again immaculate and people clearing tables, collecting glasses exchanging ashtrays all the time (literally every few minutes). The beach area is a stone beach...let me clarify boulders/huge rocks.(This is a normal Croatian beach.) The beach area is NOT well kept. Broken glass everywhere. Quite disappointing especially as this is a family hotel and children/toddlers/babies use this every day. I have reported this to reception and Croatian tourist board (but not cleaned up during 12 day stay). The all inclusive food has a decent choice although repetitive and everything is cooked in olive oil. My daughter struggled with veggie options. Mainly she lived on salad, plain pasta and potatoes here. (Most of the sauces contained meat or fish) . Crockery is damaged. Chipped/cracked. Again reported and nothing done. Glasses are chipped and this is daily. Not a one off occurrence. The views are spectacular of the Adriatic Sea and its very restful. Little train stops at this hotel and takes you into Umag which has a variety of shops and bars along with the usual chemist, bakery etc. Train cost is 30kuna per adult (at the time of writing thats £3.67 per adult and 15kuna per child £1.84 these prices are one way.) Evening has entertainment (not brilliant) and the bar is open 8am until 11pm. Small selection of spirits e.g Johnny Walker, Bacardi, Baileys. No schnapps or premium vodka (the home brand is vile gotta be honest). Its a nice relaxed hotel. If you are choosing this one to go out on a sesh - dont bother. Its not that kind of hotel. Families and older people kind of hotel. A variety of languages predominantly German and Italian. (Italy is only a 1 hour drive to the border). Swimming pool, and a kids club all in resort. Massage, nails etc in resort but pay for service (reasonably priced). Seating when the hotel is full outside is a problem. (Not enough). Many nights have been spent in the hotel indoor bar as no seats available outside. The outside and perimeters are all smoking areas. No where to sit (even on your private balcony) without getting affected with cigarette smoke. Its fine if you are a smoker (like me) but the rest of the party are non smokers. Complaint raised to manager of hotel who has done nothing. Complaint raised to TUI and waiting response. All in all find somewhere else to stay. Much better hotels are available.

  

• Beanie1113

  14 septiembre 2019
  Poor

  We have just returned from a 12 day holiday. We stayed here last year (my husband and myself) but there are some aspects of this hotel are barely recognisable now. I will begin with the positives as not is bad. The hotel setting is beautiful, very close to the sea, the extensive grounds are kept tidy and well maintained and the communal areas are kept immaculately clean. There are fresh flowers and greenery throughout these areas which are replaced as and when required. Our room,165, was kept clean and tidy every day, towels changed daily and the bed linen was changed twice. However our daughter and her family were not so fortunate. The balcony was never swept nor the cobwebs removed. The wall tiles which had fallen on the floor were never disturbed and the cobwebs were full of flies. On the 7th day my daughter told Reception that there were ants on her balcony (3rd floor) but nothing was done. Two days later there were hundreds of ants in the room, on the floor and on and in the beds. My granddaughters pillow was covered. Reception immediately sent a cleaner who sprayed the room and balcony floor, thoroughly cleaned the room and at our request changed the sheets.(The bed linen had not been changed prior to this because on the first day my daughter noticed a cigarette burn on one of the pillowslips and that was still there). The ants returned 2 days later, fewer yet still noticeable. The food is ok. There is a variety of hot and cold food. Trays replenished as and when necessary and meat is cooked thoroughly and remained warm throughout. However it does get repetitive. Vegetarians have very little choice - plain pasta,most sauces contain meat or fish, potatoes and vegetables but even then they were often mixed with meat.Do NOT be misled by the advert for the Grill Night showing a beefsteak. The Grill Night is just what you get in the restaurant chicken, pork fish with its head on and very over cooked cabbage. Combine this with sitting at an outside table along side smokers does not make for a pleasant meal. At the beginning of the dining queue are the stacks of plates many of these have chips or cracks. If a guest places a damaged plate on the side a member of staff puts it back on the pile. Serving bowls were similarly damaged and many glasses used in the dining room and bar area are often chipped. The outside seating area is kept tidy, empty glasses and full ashtrays are removed and replaced every few minutes. However there is no designated non-smoking area outside. The Manager says they have to consider the comfort of their smoking guests so presumably the comfort and health of children and non-smokers is of no relevance. The beach is a minutes walk from the hotel. However it consists of boulders, rocks some of which are very slippy and pebbles which continue into the sea. A major concern with the beach is the amount of broken glass scattered on the pebbles and rocks. This does not just apply to the beach belonging to the hotel but continues around the bay. The majority of the staff are polite, kind and helpful, especially the ladies who work in the dining room and bar. However it is on the subject of staff that leads me to my biggest complaint. It is something that made me very angry but also saddened that this could be said in the present day. On the last evening at dinner my granddaughter went to fetch drinks for the family. There was an empty tray so she filled 5 glasses. A waiter said she couldnt use the tray(possibly hotel policy?) so she asked if he could help her carry the glasses to the table but he said no(not his job?). So she replied she would take 2 and come back for the rest. At this point the waiter poured 3 drinks away and said the family would have to fetch their own. My granddaughter said two of her family were disabled and one an OAP to which the waiter responded if they cant fetch their own they will have to go without. Surely this cannot be hotel policy towards disabled guests? I welcome the Managers response and explanation why my family was treated this way.

  

• Father_Aleks

  18 septiembre 2019
  I'd choose another hotel if I had a chance

  We were tied up by the event and the organizer picked up this hotel. And it's the only reason we visited this place. The hotel is so old that when rain has started, a water was poured through the closed windows. And in rooms, and in the restaurant. Of course, if you have such example of waterproofing you can imaging a quality of soundproof. Food was eatable but that was the only good thing about. No variety, no improvisation - boring. Of course, it wasn't "the only dish" for a 1 week stay but there was nothing to claim 4* neither.