Snowshoe Treetop

Comentarios destacados

• Kirt L

  31 diciembre 2016
  A basic condo

  We were supposed to be able to check in at 5pm. We were told 3 times that housekeeping would only be 30 minutes more. At 7:47, I went back to the desk to check, and requested that I not be told it would only be 30 minutes more. The desk attendant told us that she would personally come and get us in the bar when it was ready. We finished watching a bowl game that was interesting to us, and at 8:34 went back to the front desk. We were told that it was just now ready and we could check in. No attempt was made to come and get us. We may have arrived at the front desk before that attempt was made, but given the previous treatment, I doubt an attempt was made. I heard numerous stories from resort employees over our time there that they have great difficulty finding employees. We were also told that this time of year, the week between Christmas and New Years, is their busiest time. If this is all true, it only adds up to disgruntled customers, with us being one of several we spoke to. The condo was average in decor and functional, except for one of the room heaters failing on our final night(12-15 degree low was expected). It's location is not on slopes as is the village, and we did know this. It is convenient to the shuttle which does run often. If this will be your destination, bring enough food to cook your meals in the condo. Access to groceries is very limited, and restaurants have such long wait times(1-2 hours) that you will wish you brought your own meals.

  

• DWAINE M

  13 febrero 2017
  Great trip

  We stayed at treetop 18. Staff was great and the house was well kept and extremely comfortable. They helped us on the phone with everything and their directions were spot on. Will definitely come back. Thanks for a great getaway!!!

  

• Romagnolake

  01 enero 2019
  Already unhappy

  Already not happy with Treetop resort. Stated checkin time is 5pm, which is already on the late side for a check in considering checkout is @11am. We are here trying to checkin @4:50 and are being told it will be at least 5;30-6pm. Seems a little unfair at $500 a night.

  

• Larry T

  18 febrero 2019
  Tree Top Condo #30 Snowshoe

  Did not have reservation but went to check in at desk to see what might be available and was told they were full but the clerk was very helpful and after going to the back room a couple of times, came back with a condo rental at Tree Top. Shouldn't complain after that but!!! Arrived and found it very cold inside, a lot of different kinds of heaters installed but only a few worked. Thanks to the gas fireplace we stayed kinda warm. The place was well appointed with kitchen tools and bathrooms had plenty of towels. Wall paneling was dated and worn but décor was ok. On entering you go thru the mud room which had a lot of standing water due to a leak in the washing machine. Upstairs was for master bedroom and a second bedroom with bunks. Only one small bathroom up and was very dated. Living room was down with 3/4 bath. Would stay again in a pinch but would not stay if I was trying to get advanced reservation and that was the only thing available. It did have free internet and land line phone with free long distance. It was close to the only grocery store and close enough to the village. Wife and I did enjoy our 4 day stay in Snowshoe village. I told the check out clerk about the condo problems but she didn't seem too concerned but she was very nice.

  

• adventureamy1

  13 febrero 2021
  Treetop 10 Snowshoe

  We travel A LOT and I have NEVER worked so hard to find a venue to leave a bad review. This townhome is actual not horrible as my "1" would make you think. It is VERY dated and creaky but has a decent layout for our 2 families to get some together time and some skiing. Good kitchen space and "utensils". The bathrooms are small but functional and it is, for sure, nice to have 2. HOWEVER, upon our arrival we checked in down the road as instructed and drove the next few miles up the mountain to the resort area to arrive/unpack/get settled. NO biggee....until we arrived at our unit, dropped our stuff and went off to find our rental equipment. Upon arriving back at our rental we discoved that the upstairs bathroom toilet was covered in poo - like someone had a explosion and the cleaning people didn't notice! So I called the number on our paper work that said "if you get locked out, or have a problem, or....." - no answer and rings to a man's voice on a machine that says "sorry if you have reached this the reservations staff if busy so please call back in a few minutes or email us at reser......" - no way to leave a message, no way to report an emergency (this obviously wasn't but what if we were indeed locked out??) so I sent the email there and to another email I had from our reservation and proceeded to call back every 15 min for hours. Then I tried another email and 2 different private Facebook and continued calling all evening until late. Woke in the am and still no response!! And continued to call until nearly 10 when someone actually called the landline in the unit (there is no cell service here! ) and I answered to a woman who made several excuses, blamed her boss and sent the cleaning lady back about 4 hours later without even an apology. WHAT WOULD WE HAVE DONE WITH A REAL EMERGENCY??? I asked this to deaf ears. DO NOT stay with Casago.com aka snowshoevacationrentals.com if you may want to have some peace of mind during your stay!