Sleep Inn & Suites

Comentarios destacados

• S955HGjoed

  07 julio 2019
  Not Great !

  Was awakened by the phone ringing in the middle of the night.... followed by someone trying to get into our room... followed by night manager knocking on our door telling us we weren't supposed to be in that room ! I spent the next hour or so waiting for the next shoe to drop.... and nothing. The day manager didn't hesitate to bill me the full price of the room after all this and only apologized after I brought it up ! Then she proceeded to tell me she had heard all about it !

  

• jdavis27

  08 julio 2019
  Great stay close to everything

  Staff that worked on July 7th was great. Was very informative about where to eat and very friendly. Was told that there were discounts on Texas Roadhouse, but they were all gone. This hotel is close to a shopping center and Sam's Club down the road.

  

• ivmiller

  21 julio 2019
  Room rate.

  Great overnight stay. Room was very clean with a refrigerator and microwave. Hotel is at a good location for any place you want to go. Very close to I10 without the traffic noise. The exhaust fan in bathroom was quite noisy. Loved the shower.

  

• corysD4974NH

  01 agosto 2020
  Would give a Zero

  I booked this hotel using a third party company for one night on my way across country and when I arrived they told me my room was sold that the payment I gave them wasnt accepted. However they failed to communicate cancellation of my room. There wasnt a supervisor and the hotel clerk was less than understanding.

  

• doucet20

  04 enero 2021
  Horrible

  Checked in the late evening on 12/24/2020 for a two nights stay. Walked out within 30-45 minutes. Floors in room were unvacuumed, stained, and unclean. There were stained walls and some sort of white leaky substance that had dried on the wall. The bed covering, although dark brown in color, was covered with very very noticeable and very very visible circular stains of who knows what. I am aware of the so-called 'good reviews' they have and the higher ratings than some other hotels, but those reviews are mostly from over a year ago. Covid was the least of my concern as to what I may catch if I stayed here. To their defense, I was offered a second room but two different key cards would not open the door. I was then offered a third room where the desk clerk actually came up with me and 'knocked on the door' before trying the card himself. That was 'really strange'. Guess they don't know who/what is in their rooms. This room had two beds which were also not what my purchase agreement was. Now nearing midnight, I informed the clerk that after failing to meet our agreed reservations, we were leaving. He responded, "Okay sir." In a matter of munutes, we come down to front desk, no clerk in sight. We put keys on front desk and leave. All their cameras can prove the actions I speak of are accurate. I took my business to another hotel and it was fantastic. The next day I retruned home and contacted the third party I booked through and on several different occassions they attempted to get me a refund from this hotel but were denied. On one phone call, the third party spoke to the hotel and the hotel actually informed them I was still there, when in reality I was in another state! However, I contacted Choice Hotels, the parent company of this hotel and they did give me much better customer service when I brought my complaint and grieveinces to them. Sleep Inn and Suites Gulfport lost a customer and future customers as I am sure to let everyone know about this place. I give this place a zero for cleanliness as well as customer service because you can't give less.